Explore the core capabilities of customer engagement apps in Dynamics 365 →easyMultiple ChoiceObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
Contoso, a mid-sized manufacturing company, recently deployed Dynamics 365 Sales and Customer Service. The sales team uses the sales hub to manage leads, opportunities, and quotes. The customer service team uses the customer service hub to manage cases and knowledge articles. The IT manager wants to enable Copilot for both teams to improve productivity. The sales team needs Copilot to summarize opportunity details and suggest email replies. The service team needs Copilot to suggest knowledge articles for case resolution and draft case summaries. The IT manager is concerned about data security and wants to ensure that Copilot only accesses data that users have permission to see. Which action should the IT manager take to meet these requirements?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Ensure existing security roles are correctly configured, then enable Copilot for each app.
Copilot inherits the user's role-based security permissions, so it automatically respects existing data access controls. Option A is incorrect because enabling Copilot for the entire environment is not required and may not enforce per-user permissions. Option B is incorrect because Copilot uses the same security model; there is no separate permission to grant. Option C is incorrect because Copilot does not require a separate security role; it leverages existing roles.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Enable Copilot for the entire environment without additional configuration.
Why it's wrong here
Enabling Copilot environment-wide does not address per-user data permissions.
- ✗
Create a new security role for Copilot users with read access to all data.
Why it's wrong here
Creating a new role would grant excessive permissions; Copilot uses existing roles.
- ✗
Assign the 'Copilot User' security role to all sales and service users.
Why it's wrong here
There is no 'Copilot User' security role; Copilot uses existing permissions.
- ✓
Ensure existing security roles are correctly configured, then enable Copilot for each app.
Why this is correct
Copilot respects existing role-based security; correct roles ensure data access is restricted.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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