MB-910 Server-side sync Practice Question
An organization wants to automatically convert incoming emails from prospects into leads in Dynamics 365 Sales. Which feature should they configure?
⚠ Common exam trap
The key phrase is 'automatically convert'. Auto capture requires user action to create leads, whereas server-side sync can be set up with rules for automatic record creation.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Server-side sync
Server-side sync, when configured with email tracking rules, can automatically create leads from incoming emails based on predefined conditions (e.g., from specific senders or with specific keywords). Auto capture only suggests creating leads, requiring manual confirmation. Email engagement tracks email interactions, and Relationship assistant provides notifications but does not create records automatically.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Server-side sync
Why this is correct
Server-side sync can be configured with email tracking rules to automatically create leads from incoming emails based on conditions such as sender or subject keywords.
- ✗
Auto capture
Why it's wrong here
Auto capture suggests creating leads from emails but requires user action to confirm the creation; it does not automatically convert emails to leads.
- ✗
Relationship assistant
Why it's wrong here
Relationship assistant provides reminders and insights about records but does not perform automatic record creation from emails.
- ✗
Email engagement
Why it's wrong here
Email engagement tracks email opens, clicks, and attachments; it does not create any records automatically.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.