Quick Answer
The answer is Auto capture. This feature in Dynamics 365 Sales automatically monitors incoming emails from prospects and, using machine learning, suggests creating new leads or contacts based on the content and sender information, effectively converting emails into leads without manual entry. On the MB-910 exam, this question tests your understanding of core sales automation features, often appearing as a scenario where you must distinguish Auto capture from similar tools like Email engagement (which tracks opens) or Server-side sync (which synchronizes mailboxes). A common trap is confusing Auto capture with the Relationship assistant, but remember: Auto capture is about *capturing* data from emails to suggest records, while the assistant *surfaces* those suggestions. For a quick memory tip, think “Auto capture = Auto create leads from emails,” linking the word “capture” directly to capturing prospect information from your inbox.
This MB-910 practice question tests your understanding of describe dynamics 365 sales. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
An organization wants to automatically convert incoming emails from prospects into leads in Dynamics 365 Sales. Which feature should they configure?
Server-side sync
Why wrong: Server-side sync synchronizes emails but doesn't create records automatically.
Auto capture
Auto capture automatically suggests creating records from emails.
Relationship assistant
Why wrong: Relationship assistant gives suggestions but doesn't auto-create leads.
Email engagement
Why wrong: Email engagement tracks email opens and clicks, not lead creation.
Answer choices
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Auto capture
Auto capture captures emails and suggests creating leads/contacts. Email engagement tracks opens. Server-side sync synchronizes emails. Relationship assistant provides suggestions. Sequence is a sales process.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
For each option: why learners choose it and why it is or isn't the right answer here.
Server-side sync
Why it's wrong here
Server-side sync synchronizes emails but doesn't create records automatically.
Auto capture
Why this is correct
Auto capture automatically suggests creating records from emails.
Related concept
Read the scenario before looking for a memorised answer.
Relationship assistant
Why it's wrong here
Relationship assistant gives suggestions but doesn't auto-create leads.
Email engagement
Why it's wrong here
Email engagement tracks email opens and clicks, not lead creation.
Common exam traps
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
Identify which MB-910 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Describe Dynamics 365 Sales — study guide chapter
Learn the concepts, then practise the questions
Describe Dynamics 365 Sales practice questions
Targeted practice on this topic area only
All MB-910 questions
977 questions across all exam domains
Microsoft Dynamics 365 Fundamentals CRM MB-910 study guide
Full concept coverage aligned to exam objectives
MB-910 practice test guide
How to use practice tests most effectively before exam day
Related practice questions
Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.
Practise MB-910 questions linked to Describe Dynamics 365 Customer Insights.
Practise MB-910 questions linked to Describe Dynamics 365 Sales.
Practise MB-910 questions linked to Describe Dynamics 365 Customer Service.
Practise MB-910 questions linked to Describe Dynamics 365 Field Service.
Practise MB-910 questions linked to Explore the core capabilities of customer engagement apps in Dynamics 365.
Practise MB-910 questions linked to Describe shared features and Copilot capabilities.
Practise MB-910 questions linked to MB-910 fundamentals.
Practise MB-910 questions linked to MB-910 scenario.
Practise MB-910 questions linked to MB-910 troubleshooting.
Practice this exam
Short sessions build daily habit. Longer sessions build exam-day stamina. Try a timed session to simulate real conditions.
FAQ
Describe Dynamics 365 Sales — This question tests Describe Dynamics 365 Sales — Read the scenario before looking for a memorised answer..
The correct answer is: Auto capture — Auto capture captures emails and suggests creating leads/contacts. Email engagement tracks opens. Server-side sync synchronizes emails. Relationship assistant provides suggestions. Sequence is a sales process.
Identify which MB-910 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Last reviewed: Jun 21, 2026
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.
Question Discussion
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
Sign in to join the discussion.