The correct answer is accounts with the highest case volumes and longest resolution times. This Power BI report query filters for accounts having more than ten cases, then calculates the average resolution time per account and sorts the results in descending order by that average, directly surfacing which accounts combine high case volume with slow resolution. On the MB-910 exam, this scenario tests your understanding of how Power BI reports support case management by translating raw CRM data into actionable insights for support managers, often appearing as a question about interpreting a DAX or visual query result. A common trap is confusing average resolution time with a threshold comparison or trend analysis, but the query lacks date ranges or benchmark values. Memory tip: think “High count + slow clock” — the report pinpoints accounts that are both busy and slow, not just one or the other.
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
This MB-910 practice question tests your understanding of explore the core capabilities of customer engagement apps in dynamics 365. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
Exhibit
Refer to the exhibit.
```sql
SELECT
AccountName,
COUNT(CaseId) AS TotalCases,
AVG(CaseResolutionTime) AS AvgResolutionTime
FROM Cases
WHERE CreatedOn >= '2025-01-01'
GROUP BY AccountName
HAVING COUNT(CaseId) > 10
ORDER BY AvgResolutionTime DESC
```
A support manager uses this query in a Power BI report. What insight does this query provide?
Refer to the exhibit.
```sql
SELECT
AccountName,
COUNT(CaseId) AS TotalCases,
AVG(CaseResolutionTime) AS AvgResolutionTime
FROM Cases
WHERE CreatedOn >= '2025-01-01'
GROUP BY AccountName
HAVING COUNT(CaseId) > 10
ORDER BY AvgResolutionTime DESC
```
A
Accounts with the highest case volumes and longest resolution times
Exactly what the query returns.
B
Accounts that need proactive outreach due to low case count
Why wrong: Only accounts with >10 cases are included.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Accounts with the highest case volumes and longest resolution times
Option A is correct: The query returns accounts with more than 10 cases and their average resolution time, sorted by highest average time, thus identifying accounts with high case volume and slow resolution. Option B is wrong because it does not compare to a threshold. Option C is wrong because it does not identify root causes. Option D is wrong because it does not analyze trends over time.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✓
Accounts with the highest case volumes and longest resolution times
Why this is correct
Exactly what the query returns.
Related concept
Read the scenario before looking for a memorised answer.
✗
Accounts that need proactive outreach due to low case count
Why it's wrong here
Only accounts with >10 cases are included.
✗
Trend of case creation over time
Why it's wrong here
No time trend, only aggregated.
✗
Root causes of slow resolution times
Why it's wrong here
No root cause data.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A cloud solutions architect for a retail company is evaluating services for a new workload. The correct answer here reflects best practice for the specific scenario described — not a general cloud recommendation. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Cloud exam questions reward reading the constraint carefully: the same technology can be right or wrong depending on the use case.
What to study next
Got this wrong? Here's your next step.
Identify which MB-910 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Explore the core capabilities of customer engagement apps in Dynamics 365 — This question tests Explore the core capabilities of customer engagement apps in Dynamics 365 — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Accounts with the highest case volumes and longest resolution times — Option A is correct: The query returns accounts with more than 10 cases and their average resolution time, sorted by highest average time, thus identifying accounts with high case volume and slow resolution. Option B is wrong because it does not compare to a threshold. Option C is wrong because it does not identify root causes. Option D is wrong because it does not analyze trends over time.
What should I do if I get this MB-910 question wrong?
Identify which MB-910 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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