Explore the core capabilities of customer engagement apps in Dynamics 365 →easyMultiple ChoiceObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
A salesperson wants to view the latest customer interactions from email, social media, and phone calls in one place. Which feature should they use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Timeline
Timeline in Dynamics 365 Sales aggregates all customer interactions. Copilot is for AI assistance, Sales Accelerator for lead prioritization, and LinkedIn Sales Navigator for social selling.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Timeline
Why this is correct
Timeline shows all communication history for a record.
- ✗
LinkedIn Sales Navigator
Why it's wrong here
LinkedIn Sales Navigator is for social selling, not a unified timeline.
- ✗
Sales Accelerator
Why it's wrong here
Sales Accelerator helps prioritize leads, not view interactions.
- ✗
Copilot in Dynamics 365 Sales
Why it's wrong here
Copilot provides AI suggestions, not a history view.
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