Explore the core capabilities of customer engagement apps in Dynamics 365 →mediumMultiple ChoiceObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
A sales team wants to automate follow-up emails after a lead is qualified. Which Dynamics 365 app should they use to create the automation?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Power Automate
Power Automate is the correct app for creating automated workflows. Customer Voice is for surveys, Marketing is for campaigns, and Sales Insights is for AI-driven analytics.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Dynamics 365 Customer Voice
Why it's wrong here
Customer Voice is for surveys, not for email automation.
- ✗
Dynamics 365 Sales Insights
Why it's wrong here
Sales Insights provides analytics, not workflow automation.
- ✓
Power Automate
Why this is correct
Power Automate can trigger emails based on lead qualification status.
- ✗
Dynamics 365 Marketing
Why it's wrong here
Marketing is for campaigns, not for lead qualification follow-ups.
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