Explore the core capabilities of customer engagement apps in Dynamics 365 →mediumMultiple ChoiceObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
A sales representative needs to view the latest interaction history with a customer before a meeting. Which Dynamics 365 app provides a timeline of emails, calls, and appointments directly on the contact record?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Dynamics 365 Sales
Dynamics 365 Sales includes a timeline feature that displays all interactions (emails, calls, appointments) directly on the contact record, enabling the sales representative to review history before a meeting. Option A (Power Apps) is a low-code platform, not a sales-specific app. Option B (Customer Service Workspace) is designed for case management, not sales activities. Option C (Customer Insights) focuses on analytics and data unification, not per-contact interaction history.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Power Apps
Why it's wrong here
Power Apps is a low-code application development platform, not a pre-built app for viewing contact interaction history.
- ✗
Customer Service Workspace
Why it's wrong here
Customer Service Workspace is for customer service agents managing cases, not for sales representatives to view a timeline of interactions on a contact record.
- ✗
Customer Insights
Why it's wrong here
Customer Insights is a data analytics and unification tool, not an app that provides a timeline of emails, calls, and appointments on a contact record.
- ✓
Dynamics 365 Sales
Why this is correct
Dynamics 365 Sales includes a timeline feature that shows all emails, calls, and appointments directly on the contact record, making it the correct choice for a sales representative preparing for a meeting.
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