MB-910 Describe Dynamics 365 Sales Practice Question
A sales organization uses Dynamics 365 Sales. They want to ensure that when an opportunity is won, a new order is automatically created. What should they configure?
⚠ Common exam trap
A common mix-up: candidates think a custom workflow is needed for automation, but the out-of-the-box opportunity close process already includes this functionality, making custom workflows redundant and less efficient.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Use the out-of-the-box opportunity close process to generate an order.
The out-of-the-box opportunity close process in Dynamics 365 Sales automatically generates an order when an opportunity is marked as won. This is the native, no-code mechanism designed specifically for this requirement, ensuring the order is created with the correct data from the opportunity.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Use the out-of-the-box opportunity close process to generate an order.
Why this is correct
By default, when an opportunity is won, an order can be automatically created.
- ✗
Create a workflow that triggers on opportunity win.
Why it's wrong here
Workflows can automate record creation, but for an opportunity win leading to an order, the system's 'Opportunity Close' dialogue is the intended mechanism, directly offering the option to create an order as part of the standard sales process. Workflows are tempting as they excel at custom automation, such as sending follow-up emails or updating related records based on specific conditions, where no direct system feature exists.
- ✗
Configure a business process flow for opportunity.
Why it's wrong here
Business process flows guide stages but do not automatically create records.
- ✗
Add a custom button to create an order.
Why it's wrong here
Custom buttons require scripting and are not automatic.
Go deeper
Related to this question
About these practice questions
One of 941 original MB-910 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.