MB-910 Describe Dynamics 365 Sales Practice Question
A sales manager wants to track the progress of deals from initial contact to closure. Which entity in Dynamics 365 Sales should be used to represent each sales opportunity?
⚠ Common exam trap
Test-takers frequently confuse a Lead (an unqualified prospect) with an Opportunity (a qualified deal), but the question specifically asks for tracking progress from initial contact to closure, which requires the Opportunity entity after qualification.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Opportunity
In Dynamics 365 Sales, the Opportunity entity is specifically designed to track a potential sale from initial qualification through to closure, including stages, probability, and revenue estimates. It represents a deal that has been qualified and is actively being worked on, making it the correct entity for tracking progress.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Opportunity
Why this is correct
Opportunity tracks potential sales deals through stages.
- ✗
Account
Why it's wrong here
Account is for customer organizations, not individual opportunities.
- ✗
Lead
Why it's wrong here
Lead is an unqualified prospect, not yet an opportunity.
- ✗
Contact
Why it's wrong here
Contact is for individual people, not deals.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
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