MB-910 Describe Dynamics 365 Sales Practice Question
A sales manager wants to automatically qualify leads based on the lead's company size and industry. The system should update the lead status to 'Qualified' when criteria are met. What feature should the administrator use?
⚠ Common exam trap
A common mix-up: candidates confuse Lead Scoring with Workflows, thinking any automation can achieve the same result, but Lead Scoring is the specific feature designed for criteria-based lead qualification with built-in scoring models and automatic status updates.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Lead Scoring
Lead Scoring in Dynamics 365 Sales allows administrators to define scoring models that automatically evaluate leads based on attributes like company size and industry. When a lead's score reaches a predefined threshold, the system can automatically update the lead status to 'Qualified'. This is the correct feature because it directly supports criteria-based lead qualification without manual intervention.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Lead Scoring
Why this is correct
Lead Scoring automatically qualifies leads based on scores from criteria like company size and industry.
- ✗
Business Rules
Why it's wrong here
Business Rules control field behavior, not lead qualification workflows.
- ✗
Connectors
Why it's wrong here
Connectors integrate external systems, they don't manage lead qualification.
- ✗
Workflows
Why it's wrong here
Workflows can automate processes but lack the scoring logic needed for automatic qualification.
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