MB-910 Describe Dynamics 365 Sales Practice Question
A new sales representative needs to quickly understand the history of interactions with a specific customer before a meeting. They want to see all emails, appointments, phone calls, and notes related to that customer in one place. Which feature in Dynamics 365 Sales should they use?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Timeline control
The timeline control shows all related activities and notes for a record. The activity feed is deprecated. Relationship assistant provides suggestions. Sales Copilot is an AI assistant.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Relationship assistant
Why it's wrong here
Provides suggestions, not history.
- ✓
Timeline control
Why this is correct
Shows all interactions chronologically.
- ✗
Sales Copilot
Why it's wrong here
AI assistant, not history view.
- ✗
Activity feed
Why it's wrong here
Deprecated; timeline is current.
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