Explore the core capabilities of customer engagement apps in Dynamics 365 →hardMultiple ChoiceObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
A marketing team wants to use Dynamics 365 Customer Insights to create a segment of customers who have purchased within the last 30 days and have an open support case. The segment should update daily. Which type of segment should they create?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Dynamic segment
(Dynamic segment). A dynamic segment automatically updates membership based on changing conditions, so it will include customers who purchased in the last 30 days and have an open support case, updating daily. Option A (Calculated measure) is a metric, not a segment. Option B (Static segment) is a one-time snapshot and does not update. Option D (Predictive model) forecasts future behavior, not a segment definition.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Calculated measure
Why it's wrong here
Calculated measures are metrics, not segments.
- ✗
Static segment
Why it's wrong here
Static segments do not update automatically.
- ✓
Dynamic segment
Why this is correct
Dynamic segments update automatically based on criteria.
- ✗
Predictive model
Why it's wrong here
Predictive models forecast, not define segments.
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