Explore the core capabilities of customer engagement apps in Dynamics 365 →mediumMultiple ChoiceObjective-mapped
MB-910 Practice Question: Explore the core capabilities of customer engagement apps in Dynamics 365
A field service technician needs to view assigned work orders and update their status on a mobile device while offline. Which Dynamics 365 app is designed for this scenario?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Dynamics 365 Field Service mobile app
Dynamics 365 Field Service mobile app is designed for technicians to view and update work orders offline. Option A is incorrect because Power Apps is a platform to build custom apps. Option B is incorrect because Dynamics 365 Remote Assist is for remote collaboration. Option C is incorrect because Customer Service Workspace is for agents.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Power Apps mobile
Why it's wrong here
Custom app platform, not pre-built for field service.
- ✗
Dynamics 365 Remote Assist
Why it's wrong here
For remote assistance, not work order management.
- ✗
Customer Service Workspace
Why it's wrong here
For customer service agents, not field technicians.
- ✓
Dynamics 365 Field Service mobile app
Why this is correct
Designed for technicians to manage work orders offline.
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This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.