MB-910 Describe Dynamics 365 Customer Service Practice Question
A company is implementing Dynamics 365 Customer Service. Which TWO are valid components of the Customer Service Hub?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Cases
Cases and Accounts are core entities in the Customer Service Hub. Cases track customer service issues, and Accounts represent customers or organizations. Leads (A) and Opportunities (B) are sales entities, not service components. Invoices (C) is a finance/sales entity. Thus, the correct answers are D (Cases) and E (Accounts).
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Leads
Why it's wrong here
Leads belong to Sales, not Customer Service.
- ✗
Opportunities
Why it's wrong here
Opportunities belong to Sales.
- ✗
Invoices
Why it's wrong here
Invoices are part of Sales or Finance.
- ✓
Cases
Why this is correct
Cases are the main service entity.
- ✓
Accounts
Why this is correct
Accounts are part of Customer Service Hub.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This MB-910 practice question is part of Courseiva's free Microsoft certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the MB-910 exam.