A university wants to build a chatbot that can answer questions about its admission procedures. The chatbot should retrieve answers directly from a set of official PDF documents containing policies and FAQs. Which Azure AI Language feature should they use to implement this?
Correct. Custom question answering builds a knowledge base from sources like PDFs and FAQs to answer user queries.
Why this answer
Custom question answering (C) is the correct choice because it allows the university to ingest official PDF documents and create a knowledge base of question-answer pairs. The chatbot can then retrieve answers directly from this curated content, making it ideal for domain-specific, document-based Q&A scenarios like admission procedures.
Exam trap
The trap here is that candidates may confuse key phrase extraction (B) with question answering, thinking that extracting key phrases is sufficient to answer questions, but key phrase extraction only lists terms without providing any answer retrieval or ranking logic.
How to eliminate wrong answers
Option A is wrong because sentiment analysis detects positive, negative, or neutral sentiment in text, not factual answers from documents. Option B is wrong because key phrase extraction identifies important terms or topics but does not retrieve specific answers to user questions. Option D is wrong because language detection identifies the language of text, which is irrelevant to answering questions about admission policies.