A customer support team wants to automatically analyze customer emails to determine if the sentiment is positive, negative, or neutral. Which Azure service should they use?
Text Analytics includes sentiment analysis, key phrase extraction, language detection, and entity recognition, making it ideal for this task.
Why this answer
The Text Analytics service (part of Azure Cognitive Services) provides pre-built sentiment analysis, which can classify text as positive, negative, or neutral. This directly matches the requirement to automatically analyze customer emails for sentiment without needing to build custom machine learning models.
Exam trap
The trap here is that candidates may confuse Text Analytics with other NLP services like Translator or QnA Maker, mistakenly thinking any 'language' service can do sentiment analysis, but only Text Analytics has the specific pre-built sentiment model.
How to eliminate wrong answers
Option A is wrong because Azure Speech is designed for speech-to-text, text-to-speech, and speaker recognition, not for analyzing the sentiment of written text. Option B is wrong because Azure Translator focuses on machine translation between languages, not on detecting emotional tone or sentiment in the original text. Option D is wrong because QnA Maker is used to create a conversational question-and-answer layer over existing content (like FAQs), not for sentiment classification of free-form text.