You are troubleshooting a network connectivity issue at a medium-sized company that uses Juniper EX4300 switches. Users in VLAN 100 (10.10.100.0/24) report that they cannot access a server in VLAN 200 (10.10.200.0/24). The switch has IRB interfaces configured for both VLANs and is acting as the default gateway. The IRB interfaces are up and have correct IP addresses. The server and users have correct IP configurations. 'show arp' on the switch shows incomplete entries for some hosts in VLAN 100. 'show ethernet-switching table' shows MAC addresses for users are present on the correct access ports. However, pings from the switch to a user in VLAN 100 fail. What is the most likely issue?
Incomplete ARP entries indicate the switch sent ARP requests but got no reply, possibly due to host firewall or misconfiguration.
Why this answer
The 'incomplete' entries in the 'show arp' output indicate that the switch sent ARP requests for hosts in VLAN 100 but received no replies. Since the switch is the default gateway, it must resolve the Layer 2 MAC address of each host to forward traffic. If a user's host is not responding to ARP (e.g., due to a firewall, misconfiguration, or the host being offline), the switch cannot complete the ARP cache entry, causing pings from the switch to fail and potentially disrupting inter-VLAN routing.
How to eliminate wrong answers
Option A is wrong because Spanning Tree Protocol (STP) blocking a port would prevent all traffic, including ARP replies, but the 'show ethernet-switching table' shows MAC addresses on the correct access ports, indicating STP is not blocking those ports. Option B is wrong because a missing static MAC address entry for the server would affect reachability to the server, not the switch's ability to ping a user in VLAN 100; the issue is with ARP resolution for local hosts, not the server. Option D is wrong because proxy ARP is used to allow hosts in one subnet to resolve MAC addresses for hosts in another subnet when the switch is not the default gateway; here, the switch is the default gateway with IRB interfaces, so proxy ARP is not required for the switch to resolve its own ARP requests.