CISA Governance and Management of IT Practice Question
Exhibit
> cobit process-capability EDM01 Process: EDM01 - Ensure Governance Framework Setting and Maintenance Current Level: 3 (Established Process) Target Level: 4 (Predictable Process) Gap: 1
Refer to the exhibit. The organization is planning to achieve the target level. What is the MOST appropriate action?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Implement process metrics and statistical controls
To move from Level 3 (Established) to Level 4 (Predictable), the process must be measured and controlled using statistical techniques. Implementing metrics and statistical controls directly addresses the gap. Documentation, ownership, and training are earlier-level activities.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Assign a process owner
Why it's wrong here
Process ownership is typically established by Level 2.
- ✓
Implement process metrics and statistical controls
Why this is correct
Level 4 requires quantitative management.
- ✗
Conduct awareness training
Why it's wrong here
Training is foundational, not sufficient for Level 4.
- ✗
Increase process documentation
Why it's wrong here
Documentation is more relevant for lower levels.
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