Information Systems Acquisition, Development, and Implementation →mediumMultiple SelectObjective-mapped
CISA Practice Question: Information Systems Acquisition, Development, and Implementation
An IS auditor is reviewing vendor management practices for a cloud-based SaaS solution. Which TWO of the following are critical elements to include in the contract's service level agreement (SLA)? (Select TWO.)
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Guaranteed uptime percentage with penalties for non-compliance
The SLA should define performance metrics (uptime) and data ownership/portability to ensure business continuity and data control. Audit rights are also important but are often in a separate clause.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Guaranteed uptime percentage with penalties for non-compliance
Why this is correct
Uptime guarantees are a key performance indicator in SLAs.
- ✗
The vendor's marketing plan for the solution
Why it's wrong here
Marketing is irrelevant to service delivery.
- ✓
Data ownership and portability rights
Why this is correct
Ensures the organization retains control over its data and can exit the vendor if needed.
- ✗
The vendor's employee training program details
Why it's wrong here
Training details are not typically in an SLA; they may be in a separate security appendix.
- ✗
The vendor's disaster recovery testing schedule
Why it's wrong here
DR testing schedule may be in a separate document, not usually in SLA.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CISA practice question is part of Courseiva's free ISACA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CISA exam.