- A
Enable Display Zoom in Settings
Why wrong: Display Zoom changes icon size, not screen orientation lock.
- B
Toggle the Rotation Lock in Control Center
Rotation Lock is a common iOS feature that prevents the screen from rotating; disabling it resolves the issue.
- C
Restart the device
Why wrong: Restarting may temporarily fix glitches, but if Rotation Lock is enabled, it will remain locked after reboot.
- D
Adjust the text size in Accessibility
Why wrong: Text size adjustments do not affect screen rotation behavior.
Question 98 of 750
iOS Portrait Orientation Lock: Quick Fix
This 220-1202 practice question tests your understanding of mobile os features and tools. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A customer complains that their iOS device's screen orientation is stuck in portrait mode and will not rotate to landscape when they turn the phone sideways. What is the most likely cause and solution?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue:
"most likely"Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
Quick Answer
The answer is to toggle the Rotation Lock in Control Center. This is the correct fix because iOS includes a Portrait Orientation Lock that, when enabled, prevents the screen from rotating to landscape regardless of how the device is turned. The lock is a simple software toggle, not a hardware failure, and it overrides the accelerometer’s orientation data. On the CompTIA A+ Core 2 220-1202 exam, this question tests your knowledge of common iOS configuration issues versus hardware faults; a common trap is assuming the problem is a broken gyroscope or a Display Zoom setting, which do not lock orientation in this way. Remember that the lock icon in Control Center—a small padlock with a circular arrow—is the first thing to check for any “stuck portrait” complaint. A useful memory tip: think of the lock as a “portrait prison”—unlock it from the Control Center to let the screen rotate free.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Toggle the Rotation Lock in Control Center
The most likely cause is that the Rotation Lock is enabled, which prevents the iOS device from switching between portrait and landscape orientations. Toggling the Rotation Lock off in Control Center directly resolves this issue, as it is a common user-accessible setting that can be accidentally activated.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Enable Display Zoom in Settings
Why it's wrong here
Display Zoom changes icon size, not screen orientation lock.
- ✓
Toggle the Rotation Lock in Control Center
Why this is correct
Rotation Lock is a common iOS feature that prevents the screen from rotating; disabling it resolves the issue.
Clue confirmation
The clue word "most likely" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Restart the device
Why it's wrong here
Restarting may temporarily fix glitches, but if Rotation Lock is enabled, it will remain locked after reboot.
- ✗
Adjust the text size in Accessibility
Why it's wrong here
Text size adjustments do not affect screen rotation behavior.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The CompTIA A+ exam often tests the distinction between a user-configurable setting (Rotation Lock) and a system-level troubleshooting step (restart), leading candidates to choose the more generic 'Restart the device' option instead of the specific, correct solution.
Detailed technical explanation
How to think about this question
The Rotation Lock in iOS uses the accelerometer and gyroscope sensors to detect device orientation, but the lock setting overrides these sensor inputs at the system level, forcing the interface to remain in the current orientation. This lock is stored as a persistent user preference in the device's NVRAM, so it remains active across reboots until manually toggled. In real-world scenarios, users often enable this lock accidentally while watching videos in bed or during one-handed use, leading to the complaint.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1202 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
Visual reference
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
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Mobile OS Features and Tools — study guide chapter
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FAQ
Questions learners often ask
What does this 220-1202 question test?
Mobile OS Features and Tools — This question tests Mobile OS Features and Tools — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Toggle the Rotation Lock in Control Center — The most likely cause is that the Rotation Lock is enabled, which prevents the iOS device from switching between portrait and landscape orientations. Toggling the Rotation Lock off in Control Center directly resolves this issue, as it is a common user-accessible setting that can be accidentally activated.
What should I do if I get this 220-1202 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "most likely". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jul 4, 2026
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.
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