- A
Reset All Settings
Why wrong: Reset All Settings clears system preferences (Wi-Fi, Bluetooth, etc.) but does not affect app data; it's overkill for a single app issue.
- B
Offload App
Offload App deletes the app but preserves its data, so reinstalling from the App Store restores functionality without losing photos or settings.
- C
Erase All Content and Settings
Why wrong: This would wipe the entire device, including personal data, which is unnecessary and destructive for a single app crash.
- D
Update iOS
Why wrong: While an iOS update might fix bugs, it is not a targeted solution for a single app crash and may not be immediately available.
Question 665 of 750
iOS Offload App: Restore Camera Functionality
This 220-1202 practice question tests your understanding of mobile os features and tools. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A user reports that their iPhone's camera app crashes immediately after opening, but other camera-related apps (like Instagram) work fine. They have already restarted the phone. Which iOS feature should you use to restore camera functionality without losing personal data?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue:
"immediately / without restart"Why it matters: Time or reboot constraint — the correct answer must take effect right away without requiring a reboot or reload.
Quick Answer
The answer is to use the Offload App feature, because it removes the corrupted camera app while preserving its documents and data, allowing a fresh reinstall that restores functionality without risking personal photos or settings. This works by clearing the app’s binary and cache—where the crash-causing corruption likely resides—while keeping user-generated content intact on the device. On the CompTIA A+ Core 2 220-1202 exam, this scenario tests your ability to differentiate between Offload App, which retains data, and Delete App, which wipes everything; a common trap is choosing a full restore or reset, which is unnecessary here. Remember the memory tip: “Offload the app, keep the data—reinstall to fix the crater.”
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Offload App
The Offload App feature removes the app itself but preserves its documents and data. When you reinstall the app from the App Store, iOS restores the saved data, effectively resetting the app's cached or corrupted state without affecting personal information. This directly addresses the camera app crash caused by a corrupted app cache or configuration, while leaving other camera-related apps (which use the same hardware but separate app data) unaffected.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Reset All Settings
Why it's wrong here
Reset All Settings clears system preferences (Wi-Fi, Bluetooth, etc.) but does not affect app data; it's overkill for a single app issue.
- ✓
Offload App
Why this is correct
Offload App deletes the app but preserves its data, so reinstalling from the App Store restores functionality without losing photos or settings.
Clue confirmation
The clue word "immediately / without restart" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Erase All Content and Settings
Why it's wrong here
This would wipe the entire device, including personal data, which is unnecessary and destructive for a single app crash.
- ✗
Update iOS
Why it's wrong here
While an iOS update might fix bugs, it is not a targeted solution for a single app crash and may not be immediately available.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates confuse 'Offload App' with 'Delete App' or assume that a system-wide reset (Reset All Settings) is needed, when in fact the Offload App feature is specifically designed to fix app-specific corruption without data loss.
Detailed technical explanation
How to think about this question
Under the hood, Offload App deletes the app's binary and its caches (stored in ~/Library/Caches/) but preserves the app's Documents and Library/Preferences folders via the NSUserDefaults and Core Data stores. When the app is reinstalled, iOS re-creates the app container from the preserved data, effectively performing a 'soft reset' of the app's runtime state. This is particularly useful for apps like the Camera that rely on hardware abstraction layers (e.g., AVFoundation) where a corrupted plist or cache can cause immediate crashes on launch.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1202 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
- →
Mobile OS Features and Tools — study guide chapter
Learn the concepts, then practise the questions
- →
Mobile OS Features and Tools practice questions
Targeted practice on this topic area only
- →
All 220-1202 questions
750 questions across all exam domains
- →
CompTIA A+ Core 2 220-1202 study guide
Full concept coverage aligned to exam objectives
- →
220-1202 practice test guide
How to use practice tests most effectively before exam day
Related practice questions
Related 220-1202 practice-question pages
Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.
Windows OS Features and Tools practice questions
Practise 220-1202 questions linked to Windows OS Features and Tools.
Windows Settings and Control Panel practice questions
Practise 220-1202 questions linked to Windows Settings and Control Panel.
Windows Command-Line Tools practice questions
Practise 220-1202 questions linked to Windows Command-Line Tools.
Windows Administrative Tools practice questions
Practise 220-1202 questions linked to Windows Administrative Tools.
macOS Features and Tools practice questions
Practise 220-1202 questions linked to macOS Features and Tools.
Linux Commands and File Permissions practice questions
Practise 220-1202 questions linked to Linux Commands and File Permissions.
Mobile OS Features and Tools practice questions
Practise 220-1202 questions linked to Mobile OS Features and Tools.
Virtualization and Cloud Technologies practice questions
Practise 220-1202 questions linked to Virtualization and Cloud Technologies.
Physical Security Controls practice questions
Practise 220-1202 questions linked to Physical Security Controls.
Logical Security Concepts practice questions
Practise 220-1202 questions linked to Logical Security Concepts.
Wireless Security Protocols practice questions
Practise 220-1202 questions linked to Wireless Security Protocols.
Malware Types and Removal practice questions
Practise 220-1202 questions linked to Malware Types and Removal.
Practice this exam
Start a free 220-1202 practice session
Short sessions build daily habit. Longer sessions build exam-day stamina. Try a timed session to simulate real conditions.
FAQ
Questions learners often ask
What does this 220-1202 question test?
Mobile OS Features and Tools — This question tests Mobile OS Features and Tools — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Offload App — The Offload App feature removes the app itself but preserves its documents and data. When you reinstall the app from the App Store, iOS restores the saved data, effectively resetting the app's cached or corrupted state without affecting personal information. This directly addresses the camera app crash caused by a corrupted app cache or configuration, while leaving other camera-related apps (which use the same hardware but separate app data) unaffected.
What should I do if I get this 220-1202 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "immediately / without restart". Time or reboot constraint — the correct answer must take effect right away without requiring a reboot or reload.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →
Keep practising
More 220-1202 practice questions
- During a Windows 10 deployment, you need to ensure that a specific Group Policy setting is applied to a computer before…
- After installing a new printer driver, a user's Windows 11 computer crashes with a blue screen error every time they try…
- A user reports that their Windows 10 computer is infected with a virus that keeps reinstalling itself after removal. Wha…
- A customer reports that their Windows 10 laptop is displaying pop-up ads even when no browser is open. They suspect a ma…
- A technician is configuring a new Windows 10 workstation for a user who handles sensitive financial data. The company po…
- A technician is responding to a security incident where an employee's credentials were used to access a server without a…
Last reviewed: Jul 4, 2026
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.
Question Discussion
Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.
Sign in to join the discussion.