- A
Event Viewer
Event Viewer logs system errors, including blue screen events, and provides details about the crash, including the dump file path.
- B
Windows Memory Diagnostic
Why wrong: Windows Memory Diagnostic tests RAM hardware, but does not analyze existing dump files.
- C
Performance Monitor
Why wrong: Performance Monitor tracks performance counters, not crash dump analysis.
- D
Task Manager
Why wrong: Task Manager shows running processes and performance, not crash dump logs.
Question 225 of 750
How to Analyze Memory Dump Files from Blue Screen Crashes
This 220-1202 practice question tests your understanding of windows administrative tools. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A user reports that their Windows 10 PC frequently crashes with a blue screen error. You want to analyze the memory dump files to identify the faulty driver. Which tool should you use to view and analyze these dump files?
Quick Answer
The answer is Event Viewer, because it is the built-in Windows tool that logs blue screen crash events and provides direct access to the memory dump file location for analysis. When a system crashes, Windows records the error details in the System log under Event ID 1001, which includes the path to the dump file (e.g., %SystemRoot%\MEMORY.DMP) and often identifies the faulty driver by name. On the CompTIA A+ Core 2 220-1202 exam, this question tests your ability to distinguish between diagnostic utilities: Windows Memory Diagnostic tests RAM hardware, while Event Viewer is the correct tool to view crash logs and locate dump files. A common trap is choosing WinDbg, which is a powerful but non-built-in tool for deep analysis, whereas the exam emphasizes native Windows utilities. Memory tip: think “Event Viewer logs the event, then you dump the file.”
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Event Viewer
Event Viewer is the correct tool because it logs system events, including blue screen errors (BugCheck events), and provides access to memory dump files. You can view the details of a crash under 'Windows Logs > System' and filter by event ID 1001, which includes the path to the dump file and the module that caused the failure. This allows you to identify the faulty driver by analyzing the dump file directly or by using additional tools like WinDbg.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
Event Viewer
Why this is correct
Event Viewer logs system errors, including blue screen events, and provides details about the crash, including the dump file path.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Windows Memory Diagnostic
Why it's wrong here
Windows Memory Diagnostic tests RAM hardware, but does not analyze existing dump files.
- ✗
Performance Monitor
Why it's wrong here
Performance Monitor tracks performance counters, not crash dump analysis.
- ✗
Task Manager
Why it's wrong here
Task Manager shows running processes and performance, not crash dump logs.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often confuse Windows Memory Diagnostic (a RAM tester) with a tool for analyzing crash dumps, or they assume Task Manager or Performance Monitor can provide crash analysis, but only Event Viewer logs the crash event and points to the dump file location.
Trap categories for this question
Command / output trap
Task Manager shows running processes and performance, not crash dump logs.
Detailed technical explanation
How to think about this question
When a Windows 10 system crashes, it creates a memory dump file (e.g., %SystemRoot%\MEMORY.DMP or a minidump in %SystemRoot%\Minidump). Event Viewer logs the crash as a BugCheck event (ID 1001) under 'Windows Logs > System', which includes the bug check code, parameters, and the path to the dump file. To identify the faulty driver, you would typically use a debugger like WinDbg to analyze the dump file, but Event Viewer is the first step to locate the dump file and get initial crash details.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1202 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
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FAQ
Questions learners often ask
What does this 220-1202 question test?
Windows Administrative Tools — This question tests Windows Administrative Tools — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Event Viewer — Event Viewer is the correct tool because it logs system events, including blue screen errors (BugCheck events), and provides access to memory dump files. You can view the details of a crash under 'Windows Logs > System' and filter by event ID 1001, which includes the path to the dump file and the module that caused the failure. This allows you to identify the faulty driver by analyzing the dump file directly or by using additional tools like WinDbg.
What should I do if I get this 220-1202 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jul 4, 2026
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.
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