- A
Task Manager > Startup tab to check if the service is enabled.
Why wrong: Incorrect. The Startup tab in Task Manager shows startup programs, not Windows services.
- B
Network and Sharing Center to run the network troubleshooter.
Why wrong: Incorrect. The troubleshooter may not detect a stopped service and cannot start it.
- C
Services console to locate the 'Workstation' service and start it.
Correct. The Services console lists all services, including the Workstation service, and allows starting, stopping, or restarting them.
- D
Device Manager to reinstall the network adapter driver.
Why wrong: Incorrect. The network adapter driver affects internet access, not the SMB service specifically.
Question 245 of 750
220-1202 Windows Administrative Tools Practice Question
This 220-1202 practice question tests your understanding of windows administrative tools. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A user reports that their Windows 10 PC is unable to connect to network shares on a server, but internet access works fine. You suspect the 'Workstation' service is not running. Which administrative tool should you use to verify and start this service?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Services console to locate the 'Workstation' service and start it.
The 'Workstation' service (LanmanWorkstation) is a core Windows service that enables the computer to initiate outbound SMB connections to network shares. The Services console (services.msc) is the correct administrative tool to check the status of this service and start it if it is stopped. Option C directly addresses the need to verify and manage this service.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Task Manager > Startup tab to check if the service is enabled.
Why it's wrong here
Incorrect. The Startup tab in Task Manager shows startup programs, not Windows services.
- ✗
Network and Sharing Center to run the network troubleshooter.
Why it's wrong here
Incorrect. The troubleshooter may not detect a stopped service and cannot start it.
- ✓
Services console to locate the 'Workstation' service and start it.
Why this is correct
Correct. The Services console lists all services, including the Workstation service, and allows starting, stopping, or restarting them.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Device Manager to reinstall the network adapter driver.
Why it's wrong here
Incorrect. The network adapter driver affects internet access, not the SMB service specifically.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates may confuse a service issue with a driver or network configuration problem, leading them to choose Device Manager or Network and Sharing Center instead of the Services console.
Trap categories for this question
Command / output trap
Incorrect. The Startup tab in Task Manager shows startup programs, not Windows services.
Detailed technical explanation
How to think about this question
The 'Workstation' service implements the SMB client (using the SMB protocol, typically SMB 2.0 or 3.0 on Windows 10) to access remote file shares. If this service is stopped, the computer cannot initiate SMB sessions, even though other network traffic (e.g., HTTP/HTTPS) works fine because those use different protocol stacks. You can also verify the service status via the command 'sc query lanmanworkstation' or 'net start' in an elevated command prompt.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1202 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
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FAQ
Questions learners often ask
What does this 220-1202 question test?
Windows Administrative Tools — This question tests Windows Administrative Tools — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Services console to locate the 'Workstation' service and start it. — The 'Workstation' service (LanmanWorkstation) is a core Windows service that enables the computer to initiate outbound SMB connections to network shares. The Services console (services.msc) is the correct administrative tool to check the status of this service and start it if it is stopped. Option C directly addresses the need to verify and manage this service.
What should I do if I get this 220-1202 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jul 4, 2026
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