- A
Disk Management
Why wrong: Disk Management manages disk partitions and volumes, not drivers.
- B
System Configuration (msconfig)
Why wrong: System Configuration controls startup and boot options, but does not show detailed driver information.
- C
Device Manager
Device Manager lists all hardware and allows you to check driver properties, update drivers, or roll back problematic ones.
- D
Event Viewer
Why wrong: Event Viewer logs system errors but does not display a comprehensive list of hardware drivers.
Question 522 of 750
How to View Detailed Hardware and Driver Information in Windows 11
This 220-1202 practice question tests your understanding of windows administrative tools. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A customer complains that their Windows 11 laptop frequently freezes after waking from sleep. You suspect a driver issue and need to view detailed hardware and driver information to diagnose the problem. Which administrative tool should you open first?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue:
"first"Why it matters: Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
Quick Answer
The answer is Device Manager, as it is the primary administrative tool for viewing detailed hardware and driver information in Windows 11. Device Manager provides a centralized, hierarchical view of all installed hardware components, allowing you to inspect driver status, version numbers, and digital signatures, which is essential when diagnosing issues like post-sleep freezing. On the CompTIA A+ Core 2 220-1202 exam, this scenario tests your ability to select the correct tool for driver-related troubleshooting, often with distractors like Disk Management (for storage) or System Configuration (for startup). A common trap is reaching for Event Viewer first, but Device Manager directly shows driver conflicts or outdated drivers without sifting through logs. Remember the mnemonic “Drivers Live in Device Manager” to quickly recall that any driver-specific problem—whether a yellow exclamation mark or a freeze after wake—starts here.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Device Manager
Device Manager is the correct tool because it provides a centralized view of all hardware components and their associated drivers. You can expand categories like 'System devices' or 'Batteries' to check for driver conflicts, outdated drivers, or power management settings that could cause freezing after sleep. It also allows you to update, roll back, or disable drivers directly, which is essential for diagnosing wake-from-sleep issues.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Disk Management
Why it's wrong here
Disk Management manages disk partitions and volumes, not drivers.
- ✗
System Configuration (msconfig)
Why it's wrong here
System Configuration controls startup and boot options, but does not show detailed driver information.
- ✓
Device Manager
Why this is correct
Device Manager lists all hardware and allows you to check driver properties, update drivers, or roll back problematic ones.
Clue confirmation
The clue word "first" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Event Viewer
Why it's wrong here
Event Viewer logs system errors but does not display a comprehensive list of hardware drivers.
Common exam traps
Common exam trap: answer the scenario, not the keyword
CompTIA often tests the distinction between Event Viewer (for logs) and Device Manager (for live driver/hardware status), trapping candidates who think logs are the first step when the question asks for viewing detailed hardware and driver information.
Trap categories for this question
Command / output trap
System Configuration controls startup and boot options, but does not show detailed driver information.
Detailed technical explanation
How to think about this question
Under the hood, Windows uses the Plug and Play (PnP) manager to enumerate hardware and load drivers. Device Manager queries the PnP manager and the driver stack to display device status, including error codes like Code 43 (driver failure) or Code 28 (driver not installed). In real-world scenarios, a laptop freezing after sleep often points to a power management driver issue, such as the 'Allow this device to wake the computer' setting in Device Manager's power management tab, which can be toggled to isolate the problem.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
TExam Day Tips
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1202 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
- →
Windows Administrative Tools — study guide chapter
Learn the concepts, then practise the questions
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FAQ
Questions learners often ask
What does this 220-1202 question test?
Windows Administrative Tools — This question tests Windows Administrative Tools — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Device Manager — Device Manager is the correct tool because it provides a centralized view of all hardware components and their associated drivers. You can expand categories like 'System devices' or 'Batteries' to check for driver conflicts, outdated drivers, or power management settings that could cause freezing after sleep. It also allows you to update, roll back, or disable drivers directly, which is essential for diagnosing wake-from-sleep issues.
What should I do if I get this 220-1202 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "first". Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jul 4, 2026
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.
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