PK0-005 Tools and Documentation Practice Question
A project manager needs to identify the root cause of a recurring defect. Which quality tool uses a fishbone diagram to categorize potential causes?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Cause-and-effect diagram
A cause-and-effect diagram (also known as fishbone or Ishikawa) is used to identify root causes by organizing potential causes into categories.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Scatter diagram
Why it's wrong here
A scatter diagram shows relationship between two variables, not root cause analysis.
- ✓
Cause-and-effect diagram
Why this is correct
Correct. The fishbone diagram is a cause-and-effect diagram.
- ✗
Control chart
Why it's wrong here
A control chart monitors process stability over time.
- ✗
Pareto chart
Why it's wrong here
A Pareto chart prioritizes causes by frequency, not for root cause analysis.
Go deeper
Related to this question
About these practice questions
One of 980 original PK0-005 practice questions on Courseiva, each with a full explanation and wrong-answer analysis — not exam dumps or protected exam content. Learn why practice questions differ from exam dumps →
JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This PK0-005 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the PK0-005 exam.