- A
The phone is using a static IP configuration; change it to DHCP.
Why wrong: A static IP issue would not cause a fake MAC address; the MAC shown is a randomized one, not a static IP problem.
- B
The Wi-Fi hardware is faulty; the phone needs repair.
Why wrong: A hardware fault would typically show no MAC or an error, not a specific randomized address like 02:00:00:00:00:00.
- C
The phone has a randomized MAC address enabled; disable it for the network.
Android 10+ uses randomized MACs by default to enhance privacy; the address shown is a randomized one, and disabling it for that network can fix connection issues.
- D
The phone is in Airplane Mode; turn it off.
Why wrong: Airplane Mode disables all radios, but the MAC address would not appear as a randomized value; it would simply show 'Not available'.
Quick Answer
The answer is the randomized MAC address feature. This is correct because Android’s privacy-focused setting generates a temporary, non-unique MAC address—like the displayed '02:00:00:00:00:00'—for each Wi-Fi network, which can cause connectivity issues when the network’s access control or DHCP relies on a consistent hardware address. On the CompTIA A+ Core 2 220-1202 exam, this scenario tests your understanding of Android’s privacy enhancements and their real-world troubleshooting implications; a common trap is confusing this with a hardware failure or IP conflict. Remember that the all-zeroes pattern in the second half of the MAC is a dead giveaway for randomization. To resolve it, disable the randomized MAC for that specific network in the Wi-Fi settings. Memory tip: think “02:00:00:00:00:00” as “Zero Trust MAC”—the phone is hiding its real identity, so you must tell it to trust that network.
220-1102 Mobile OS Features and Tools Practice Question
This 220-1202 practice question tests your understanding of mobile os features and tools. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is troubleshooting an Android phone that cannot connect to Wi-Fi networks, even though other devices connect fine. The technician notices that the phone's MAC address is displayed as '02:00:00:00:00:00' in the Wi-Fi settings. Which feature is likely causing this, and how should it be resolved?
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
The phone has a randomized MAC address enabled; disable it for the network.
This question tests knowledge of Android's privacy features. The correct answer is 'Randomized MAC Address', a security feature that spoofs the MAC address per network. The displayed address suggests the randomization is active, and disabling it for the specific network or turning off 'Use randomized MAC' can resolve connectivity issues.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The phone is using a static IP configuration; change it to DHCP.
Why it's wrong here
A static IP issue would not cause a fake MAC address; the MAC shown is a randomized one, not a static IP problem.
- ✗
The Wi-Fi hardware is faulty; the phone needs repair.
Why it's wrong here
A hardware fault would typically show no MAC or an error, not a specific randomized address like 02:00:00:00:00:00.
- ✓
The phone has a randomized MAC address enabled; disable it for the network.
Why this is correct
Android 10+ uses randomized MACs by default to enhance privacy; the address shown is a randomized one, and disabling it for that network can fix connection issues.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
The phone is in Airplane Mode; turn it off.
Why it's wrong here
Airplane Mode disables all radios, but the MAC address would not appear as a randomized value; it would simply show 'Not available'.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Trap categories for this question
Command / output trap
A static IP issue would not cause a fake MAC address; the MAC shown is a randomized one, not a static IP problem.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1202 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which 220-1202 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
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Mobile OS Features and Tools — study guide chapter
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FAQ
Questions learners often ask
What does this 220-1202 question test?
Mobile OS Features and Tools — This question tests Mobile OS Features and Tools — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: The phone has a randomized MAC address enabled; disable it for the network. — This question tests knowledge of Android's privacy features. The correct answer is 'Randomized MAC Address', a security feature that spoofs the MAC address per network. The displayed address suggests the randomization is active, and disabling it for the specific network or turning off 'Use randomized MAC' can resolve connectivity issues.
What should I do if I get this 220-1202 question wrong?
Identify which 220-1202 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
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Last reviewed: Jun 19, 2026
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.
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