220-1102 Practice Test 3 — 30 Questions

Question 1

A user reports that their Windows 10 laptop is running very slowly after a recent software installation. You suspect a driver conflict. You need to boot the system with a minimal set of drivers and services to troubleshoot, but you must not use Safe Mode because the user needs network access for remote support. Which boot configuration should you set using the System Configuration tool?

Accepted Answer

Under the General tab, select 'Diagnostic startup'.. The System Configuration (msconfig) tool allows you to enable 'Selective startup' and load only essential services and startup items, while still allowing network drivers to load. Safe Mode with Networking would also work but is not a msconfig setting; the question specifies using msconfig.

Answer

Set the boot to 'Safe boot' with 'Network' selected under Boot options.

Answer

Under the General tab, select 'Selective startup' and uncheck 'Load system services'.

Answer

Under the Boot tab, check 'No GUI boot' and set the timeout to 0.

Question 2

A small business has a shared Windows 10 workstation that multiple employees use. They want to ensure that each user's desktop settings, files, and application data are completely isolated and that users cannot access each other's data. Which feature should you configure to achieve this?

Accepted Answer

Create standard local user accounts and set NTFS permissions on each user's profile folder.. Standard local user accounts with NTFS permissions provide isolation by default; each user has their own profile folder with restricted permissions. The other options either don't enforce isolation (guest account) or are for different purposes (domain, BitLocker).

Answer

Enable the built-in Guest account for all users.

Answer

Join the computer to a domain and use roaming profiles.

Answer

Enable BitLocker on the system drive.

Question 3

A user on a Windows 10 Pro workstation complains that they cannot change their desktop background or theme, and several personalization settings are grayed out. The computer is not joined to a domain. Which Group Policy or local policy setting is most likely causing this restriction?

Accepted Answer

The 'Prevent changing desktop background' policy.. The Local Group Policy Editor (gpedit.msc) can enforce user restrictions. The specific policy 'Prevent changing desktop background' under User Configuration > Administrative Templates > Control Panel > Personalization would cause this symptom. The other options are either not specific to personalization or affect different settings.

Answer

The 'Remove and prevent access to the Shut Down, Restart, Sleep, and Hibernate commands' policy.

Answer

The 'Prohibit access to Control Panel and PC settings' policy.

Answer

The 'Turn off all Windows Spotlight features' policy.

Question 4

A customer reports that their Windows 10 laptop is running slowly and they suspect a program is using too much memory. They ask you to check the system's resource usage. Which built-in Windows tool would you use to view real-time memory, CPU, and disk usage?

Accepted Answer

Task Manager. Task Manager provides a real-time overview of system performance, including memory, CPU, and disk usage, making it the ideal tool for diagnosing resource bottlenecks. The Resource Monitor offers more detailed data but is accessed from Task Manager, not directly. Performance Monitor and System Configuration are for advanced logging and startup management, respectively.

Answer

Resource Monitor

Answer

Performance Monitor

Answer

System Configuration (msconfig)

Question 5

A technician needs to deploy a custom Windows 10 image to 50 identical workstations. The image must include specific drivers, applications, and settings. Which tool should the technician use to create and manage the deployment image?

Accepted Answer

System Preparation Tool (Sysprep). System Preparation Tool (Sysprep) is used to generalize a Windows installation so it can be imaged and deployed to multiple computers. DISM is used to capture and apply images, but Sysprep is required to prepare the OS for imaging. Windows PE is a minimal OS for deployment tasks, not for creating the image. Windows ADK includes deployment tools but Sysprep is the specific tool for image preparation.

Answer

Deployment Image Servicing and Management (DISM)

Answer

Windows Preinstallation Environment (Windows PE)

Answer

Windows Assessment and Deployment Kit (Windows ADK)

Question 6

A user needs to install a legacy application that requires administrator privileges to run, but they do not have local admin rights. You want to configure the application to always run with the highest privileges available without prompting for credentials. Which tool in Control Panel would you use to set this compatibility option?

Accepted Answer

Programs and Features. The Programs and Features applet provides access to the 'Change' option for installed programs, which includes compatibility settings. The 'Run this program as an administrator' option is found in the Compatibility tab of the program's properties, accessible from Programs and Features or directly from the shortcut.

Answer

System

Answer

User Accounts

Answer

Administrative Tools

Question 7

A user is concerned about privacy because a recently installed application is accessing their webcam and microphone without clear permission. They want to review and revoke permissions for specific apps. Which Control Panel path should you use?

Accepted Answer

Settings > Privacy > Camera. The Privacy settings are managed through the Settings app in Windows 10/11, not the traditional Control Panel. However, the question tests knowledge of where privacy controls are located. The correct path is Settings > Privacy > Camera/Microphone, which allows per-app permission management.

Answer

Control Panel > System and Security > Security and Maintenance

Answer

Control Panel > User Accounts > Credential Manager

Answer

Control Panel > Hardware and Sound > Devices and Printers

Question 8

A user is unable to change their desktop background because the option is grayed out. You suspect a Group Policy setting is enforcing a specific wallpaper. Which Control Panel tool would you use to check if a Group Policy is applied, and what is the specific path to verify this setting?

Accepted Answer

Administrative Tools > Local Security Policy. The Administrative Tools in Control Panel provides access to 'Local Security Policy' or 'Group Policy Management' for advanced users. However, the quickest way to check applied policies is to run 'rsop.msc' from the Run dialog, which is not in Control Panel. The correct answer tests knowledge that Administrative Tools contains shortcuts to policy editors, but the specific tool is not directly in Control Panel. The best choice is Administrative Tools > Local Security Policy or Group Policy Editor, depending on Windows edition.

Answer

System > Advanced system settings > Performance

Answer

Personalization > Background

Answer

Ease of Access Center > Make the computer easier to see

Question 9

A user reports that they cannot install a signed driver for a new graphics card because Windows displays a 'Windows can't verify the publisher of this driver software' error. You need to adjust the driver signing enforcement settings to allow installation. Which Control Panel tool allows you to change driver signing behavior?

Accepted Answer

System > Advanced system settings > Hardware > Device Installation Settings. The System applet's 'Advanced system settings' includes a 'Hardware' tab with 'Device Installation Settings'. However, driver signing enforcement is configured via 'Startup and Recovery' or by using the 'bcdedit' command. The correct answer is System > Advanced system settings > Hardware > Device Installation Settings, which lets you choose whether to automatically download drivers and allow unsigned drivers.

Answer

Device Manager

Answer

Programs and Features > Turn Windows features on or off

Answer

Administrative Tools > Services

Question 10

A user reports that after a Windows update, their default browser keeps resetting to Microsoft Edge every time they restart the computer. They need to keep Google Chrome as the default. Which Control Panel or Settings applet should you use to permanently change this setting?

Accepted Answer

Default Apps. The correct tool is 'Default Apps' in Windows Settings, where you can set per-application defaults. This ensures the change persists across restarts, unlike simply choosing 'Always use this app' from a file dialog which may not override system policies.

Answer

Programs and Features

Answer

Internet Options

Answer

Device Manager

Question 11

A customer is frustrated because every time they plug in a USB flash drive, Windows automatically opens the folder and plays any media files. They want to stop this behavior but still want the drive to be recognized. Which Control Panel item should you use?

Accepted Answer

AutoPlay. The AutoPlay settings in Control Panel let you configure default actions for different media types. Disabling or setting 'Take no action' for removable drives stops automatic folder opening and media playback without affecting drive recognition.

Answer

File Explorer Options

Answer

Device Manager

Answer

Sound

Question 12

After deploying a new Windows 11 workstation, a user complains that their screens turn off after 3 minutes of inactivity, even though they are reading documents. They want the display to stay on for at least 15 minutes. Which Settings page should you navigate to in order to change this power setting?

Accepted Answer

Settings > System > Power & battery > Screen and sleep. The correct path is Settings > System > Power & battery > Screen and sleep. This is the modern location in Windows 11 for adjusting display and sleep timeouts, replacing the older Power Options in Control Panel.

Answer

Settings > Personalization > Lock screen

Answer

Control Panel > Power Options > Edit Plan Settings

Answer

Settings > Accessibility > Display

Question 13

A user reports that their Windows 10 PC is running slowly and they suspect too many programs are starting automatically. They want to disable a few startup items without uninstalling them. Which tool should you use to manage these startup programs?

Accepted Answer

Task Manager > Startup tab. The Task Manager's Startup tab is the correct modern tool to enable or disable startup programs. It shows the impact of each program and allows changes that take effect after a reboot, without needing to uninstall anything.

Answer

Services.msc

Answer

Control Panel > Programs and Features

Answer

Settings > Apps > Startup

Question 14

A small business owner wants to prevent employees from installing any software on their Windows 10 workstations without administrator approval. Which Control Panel or Settings feature should you configure to enforce this restriction?

Accepted Answer

User Accounts > Change User Account Control settings. User Account Control (UAC) settings in Control Panel can be adjusted to always notify and require administrator credentials for installations. However, the most effective method is to make users standard accounts (not administrators) and configure UAC to the highest level.

Answer

Windows Defender Firewall

Answer

System > Advanced system settings > Performance

Answer

Ease of Access > Make the keyboard easier to use

Question 15

A technician is troubleshooting a Windows 10 PC that shows a black screen with a movable mouse cursor after boot. The user can press Ctrl+Alt+Del and launch Task Manager. Which Control Panel or Settings tool should be used to repair the system files that may be corrupted?

Accepted Answer

System Properties > System Protection. The correct approach is to use System Protection (System Restore) or the System File Checker (SFC) via Command Prompt. Since the user can access Task Manager, they can run 'sfc /scannow' from a command prompt. The System Protection tab in System Properties allows restoring to a previous state if available.

Answer

Device Manager

Answer

Administrative Tools > Computer Management

Answer

Settings > Update & Security > Troubleshoot

Question 16

A user wants to share a folder on their Windows 11 PC so that other users on the local network can access files without a password. They have already enabled network discovery and file sharing. Which additional setting must they configure in the Advanced Sharing settings to allow password-less access?

Accepted Answer

Turn off password protected sharing. The correct setting is to turn off 'Password protected sharing' in the Advanced sharing settings. This allows anyone on the network to access shared folders without entering a username and password, which is necessary for the scenario described.

Answer

Turn on Public folder sharing

Answer

Enable 128-bit encryption

Answer

Set up a homegroup

Question 17

A security incident occurred where an employee's workstation was infected with ransomware. The IT manager wants to ensure that all future workstations have Controlled Folder Access enabled to protect critical data from unauthorized changes. Which Windows Security applet should be used to configure this?

Accepted Answer

Windows Security > Virus & threat protection > Manage ransomware protection. Controlled Folder Access is a feature of Windows Defender Exploit Guard, found in the Windows Security app under Virus & threat protection > Manage ransomware protection. It must be enabled and configured with protected folders and allowed apps.

Answer

Windows Security > Firewall & network protection

Answer

Windows Security > App & browser control

Answer

Windows Security > Device security

Question 18

A technician needs to configure a Windows 10 kiosk machine that runs a single full-screen application for public use. They want to prevent users from accessing the desktop, taskbar, or any other system functions. Which Settings page should they use to set up this restricted user experience?

Accepted Answer

Settings > Accounts > Other users > Set up a kiosk. The correct tool is 'Set up a kiosk' under Accounts > Other users in Windows Settings. This uses Assigned Access to lock the device to a single app and prevents users from leaving that app without an administrator password.

Answer

Settings > Personalization > Start

Answer

Control Panel > User Accounts > Manage User Accounts

Answer

Local Group Policy Editor > Computer Configuration > Windows Settings > Security Settings

Question 19

A user reports that their Windows 11 laptop's battery drains quickly even when idle. They have already checked for background apps and power-hungry processes. Which single Settings page can you use to generate a detailed battery usage report showing which apps and hardware have consumed the most power over the last 24 hours?

Accepted Answer

Settings > System > Power & battery > Battery usage. The correct tool is 'Battery usage' under Settings > System > Power & battery. This page provides a graph and detailed list of app and hardware power consumption, which can help identify the cause of rapid drain.

Answer

Settings > System > Power & battery > Battery saver

Answer

Control Panel > Power Options > Edit Plan Settings

Answer

Settings > Privacy & security > Diagnostics & feedback

Question 20

A user reports that their Windows 10 PC is running slowly and they suspect a background process is consuming excessive memory. Which command-line tool should you use to identify the process by name and memory usage?

Accepted Answer

tasklist. The tasklist command displays a list of running processes along with their PID, session name, and memory usage. This makes it the correct tool for identifying a memory-hungry process by name. Other options either do not show memory details or are used for different purposes like network configuration or disk management.

Answer

ipconfig

Answer

chkdsk

Answer

sfc