220-1102 Documentation and Change Management Practice Question
This 220-1202 practice question tests your understanding of documentation and change management. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A customer calls the help desk complaining that their printer no longer works after a technician installed a security update on their computer. The technician checks the documentation and finds no record of the update being installed. What is the most likely cause of the missing documentation?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "most likely"
Why it matters: Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The security update was applied automatically by Windows Update.
The most likely cause is that the security update was applied automatically by Windows Update. In many corporate environments, Windows Update is configured to install critical patches automatically without requiring manual intervention or logging in the technician's change documentation. This explains why the technician found no record of the update, even though it was installed and caused the printer driver to stop functioning.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✓
The security update was applied automatically by Windows Update.
Why this is correct
Automatic updates often bypass change management documentation unless specifically configured to be logged, which is a common oversight.
Clue confirmation
The clue word "most likely" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
The printer driver was corrupted by a virus.
Why it's wrong here
While possible, the scenario points to a missing documentation record, not a security incident.
✗
The technician forgot to save the change log before leaving for the day.
Why it's wrong here
Forgetting to save is less likely than an automatic update that was never documented in the first place.
✗
The customer accidentally deleted the update history.
Why it's wrong here
The customer would not have access to the technician's change log.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates may focus on the printer driver corruption (Option B) as the direct cause of the printer failure, rather than recognizing that the missing documentation points to an automated update process as the root cause of the undocumented change.
Trap categories for this question
Scenario analysis trap
While possible, the scenario points to a missing documentation record, not a security incident.
Detailed technical explanation
How to think about this question
Windows Update can be configured via Group Policy to automatically download and install updates without user or administrator intervention. When a security update is applied in this manner, it may not be recorded in the technician's change management system unless a separate process (e.g., WSUS reporting or manual logging) is in place. This scenario highlights a common gap in change management where automated processes bypass documentation requirements, leading to troubleshooting difficulties when updates cause driver incompatibilities.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A small business has 20 workstations on the 192.168.1.0/24 network and one public IP from its ISP. The router uses PAT (NAT overload) so all 20 devices share one public address using different source ports. NAT questions test whether you understand the four address terms and which direction each translation applies.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this 220-1202 question in full detail.
Documentation and Change Management — This question tests Documentation and Change Management — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: The security update was applied automatically by Windows Update. — The most likely cause is that the security update was applied automatically by Windows Update. In many corporate environments, Windows Update is configured to install critical patches automatically without requiring manual intervention or logging in the technician's change documentation. This explains why the technician found no record of the update, even though it was installed and caused the printer driver to stop functioning.
What should I do if I get this 220-1202 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "most likely". Probability qualifier — the question wants the most probable cause or outcome, not a guaranteed one. Eliminate low-probability options.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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