The answer is Windows Remote Assistance, because it is the built-in tool designed specifically for scenarios where a help desk technician needs to remotely control a user’s Windows 10 workstation with the user’s explicit consent. Unlike Remote Desktop, which is intended for direct administrative access to a remote system and typically blocks the local user’s session, Remote Assistance uses a session-sharing model over Remote Desktop Protocol (RDP) on TCP port 3389, allowing both parties to see the same screen while requiring the non-technical user to initiate the connection via an invitation file or Easy Connect code. On the CompTIA A+ Core 2 220-1202 exam, this question tests your understanding of the distinction between remote control tools for help desk support versus remote administration, with a common trap being to select Remote Desktop because it also uses RDP—but Remote Desktop lacks the consent-based invitation workflow needed for assisting a non-savvy user. A helpful memory tip: think of Remote Assistance as “helping with permission,” while Remote Desktop is for “taking over without asking.”
220-1202 Remote Access Technologies Practice Question
This 220-1202 practice question tests your understanding of remote access technologies. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A help desk technician needs to remotely control a user's Windows 10 workstation to install a software update. The user is not technically savvy and needs simple instructions. Which built-in Windows tool should the technician instruct the user to launch to allow remote control?
Why wrong: Remote Desktop Connection is used to log into a remote computer directly, not to request help from another person, and requires the user's computer to be configured as a host.
B
Windows Remote Assistance
Remote Assistance allows a user to invite a technician to view or control their desktop, making it ideal for this scenario.
C
Quick Assist
Why wrong: Quick Assist is also a built-in tool for remote assistance, but it requires the technician to generate a code, which adds complexity for a non-savvy user; Remote Assistance is simpler via invitation file.
D
Task Manager
Why wrong: Task Manager is used to manage running processes and system performance, not to enable remote control.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Windows Remote Assistance
Windows Remote Assistance (option B) is the correct built-in tool because it allows a user to invite a technician to remotely control their Windows 10 workstation via an invitation file or Easy Connect, using Remote Desktop Protocol (RDP) on TCP port 3389 but with a session-sharing model that requires the user's consent. This is ideal for a non-technical user, as they can launch it from the Start menu and follow simple prompts to generate an invitation or use a Microsoft account to share a code.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Remote Desktop Connection
Why it's wrong here
Remote Desktop Connection is used to log into a remote computer directly, not to request help from another person, and requires the user's computer to be configured as a host.
✓
Windows Remote Assistance
Why this is correct
Remote Assistance allows a user to invite a technician to view or control their desktop, making it ideal for this scenario.
Related concept
Read the scenario before looking for a memorised answer.
✗
Quick Assist
Why it's wrong here
Quick Assist is also a built-in tool for remote assistance, but it requires the technician to generate a code, which adds complexity for a non-savvy user; Remote Assistance is simpler via invitation file.
✗
Task Manager
Why it's wrong here
Task Manager is used to manage running processes and system performance, not to enable remote control.
Common exam traps
Common exam trap: answer the scenario, not the keyword
The trap here is that candidates often confuse Remote Desktop Connection (option A) with Remote Assistance because both use RDP, but Remote Desktop Connection is designed for direct, unattended remote access, not for an attended, consent-based support session that a non-technical user can easily initiate.
Detailed technical explanation
How to think about this question
Windows Remote Assistance uses RDP but operates in a 'shadow' or 'console' session mode, meaning the technician sees the same desktop as the user and both can interact with it, unlike a separate Remote Desktop session which locks the local console. The invitation file (MSRCIncident) contains a self-signed certificate and the technician's IP address, and the connection is established using TCP port 3389 with NAT traversal support via Teredo or UPnP. In enterprise environments, Group Policy can restrict Remote Assistance to require explicit permission or limit it to domain-joined machines, which is a common real-world scenario for help desks.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1202 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this 220-1202 question in full detail.
Remote Access Technologies — This question tests Remote Access Technologies — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Windows Remote Assistance — Windows Remote Assistance (option B) is the correct built-in tool because it allows a user to invite a technician to remotely control their Windows 10 workstation via an invitation file or Easy Connect, using Remote Desktop Protocol (RDP) on TCP port 3389 but with a session-sharing model that requires the user's consent. This is ideal for a non-technical user, as they can launch it from the Start menu and follow simple prompts to generate an invitation or use a Microsoft account to share a code.
What should I do if I get this 220-1202 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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