- A
Proceed with the firmware update and document the change afterward.
Why wrong: Proceeding without CAB approval violates change management policy, especially when the change plan is incomplete.
- B
Stop the implementation and contact the CAB for a revised change plan.
Halting and consulting the CAB ensures the change is properly authorized and the plan is updated to include the firmware change and rollback.
- C
Use the old switch firmware on the new switch to match the documentation.
Why wrong: Using incompatible firmware could damage the switch or cause network issues, and it bypasses the proper process.
- D
Implement the switch and create a separate change request for the firmware.
Why wrong: Implementing first and requesting later is risky; the CAB should be involved before making changes that deviate from the approved plan.
Quick Answer
The correct answer is to stop the implementation and contact the change advisory board (CAB) for a revised change plan. This is the proper response because an unexpected deviation during change implementation—such as discovering incompatible firmware—introduces unassessed risk to the production environment. The technician must halt work immediately to prevent potential network instability or security gaps, then escalate the issue to the CAB, which holds the authority to approve a new plan or a rollback strategy not covered in the original change request. On the CompTIA A+ Core 2 220-1202 exam, this scenario tests your understanding of change management best practices and the CAB’s role in risk control; a common trap is thinking you can proceed with a workaround or update the firmware without approval. Remember the memory tip: “Stop, call the CAB—never wing it with a switch.”
220-1202 Documentation and Change Management Practice Question
This 220-1202 practice question tests your understanding of documentation and change management. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A change advisory board (CAB) approves a network switch replacement, but the technician discovers during implementation that the new switch requires a different firmware version than documented. The change plan does not include a rollback for this scenario. What is the best course of action?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue:
"best"Why it matters: Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Stop the implementation and contact the CAB for a revised change plan.
When an undocumented deviation occurs during a change, the technician should halt the implementation and contact the CAB for guidance. Proceeding without approval risks network instability, and the CAB can provide a revised plan or approve the firmware change.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Proceed with the firmware update and document the change afterward.
Why it's wrong here
Proceeding without CAB approval violates change management policy, especially when the change plan is incomplete.
- ✓
Stop the implementation and contact the CAB for a revised change plan.
Why this is correct
Halting and consulting the CAB ensures the change is properly authorized and the plan is updated to include the firmware change and rollback.
Clue confirmation
The clue word "best" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Use the old switch firmware on the new switch to match the documentation.
Why it's wrong here
Using incompatible firmware could damage the switch or cause network issues, and it bypasses the proper process.
- ✗
Implement the switch and create a separate change request for the firmware.
Why it's wrong here
Implementing first and requesting later is risky; the CAB should be involved before making changes that deviate from the approved plan.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1202 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which 220-1202 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
- →
Documentation and Change Management — study guide chapter
Learn the concepts, then practise the questions
- →
Documentation and Change Management practice questions
Targeted practice on this topic area only
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All 220-1202 questions
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CompTIA A+ Core 2 220-1202 study guide
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220-1202 practice test guide
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FAQ
Questions learners often ask
What does this 220-1202 question test?
Documentation and Change Management — This question tests Documentation and Change Management — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Stop the implementation and contact the CAB for a revised change plan. — When an undocumented deviation occurs during a change, the technician should halt the implementation and contact the CAB for guidance. Proceeding without approval risks network instability, and the CAB can provide a revised plan or approve the firmware change.
What should I do if I get this 220-1202 question wrong?
Identify which 220-1202 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Are there clue words in this question I should notice?
Yes — watch for: "best". Signals that multiple options may be partially correct. Choose the option that most directly solves the exact problem described, not the one that sounds most complete.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
About these practice questions
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Last reviewed: Jun 20, 2026
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.
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