Question 415 of 750

Documentation and Change Management →mediumMultiple ChoiceObjective-mapped

Quick Answer

The correct answer is that the change log did not list the specific configuration changes made. This is the core of a documentation failure in change management: recording that a task occurred, such as a system rebuild, is insufficient if the critical details—like updating a default password—are omitted. Change management requires a complete, itemized record of every configuration alteration to ensure accountability and prevent security gaps. On the CompTIA A+ Core 2 220-1202 exam, this scenario tests your understanding that a change log must capture the “what” and “how” of each change, not just the “that.” A common trap is assuming any documentation is enough, but the exam emphasizes that missing specifics equals a failure. Memory tip: think “Log the detail, not just the deal”—if a password change isn’t listed, it didn’t happen in the log’s eyes.

220-1202 Documentation and Change Management Practice Question

This 220-1202 practice question tests your understanding of documentation and change management. This is a configuration task: choose the command set that satisfies every stated requirement. Small differences — like 'secret' vs 'password' or 'transport input ssh' vs 'all' — change whether the answer is correct. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.

A security incident occurs when an unauthorized user gains access to a server because a technician left a default password unchanged after a system rebuild. The rebuild was documented, but the password change was not. What documentation failure does this highlight?

Question 1mediummultiple choice

Full question →

A
The change log did not include a rollback plan.
Why wrong: While a rollback plan is important, the issue here is the lack of documentation for the password change step, not the rollback.
B
The change log did not list the specific configuration changes made.
The rebuild documentation should have included all configuration changes, such as password updates, to ensure security and accountability.
C
The change request was not approved by the change advisory board.
Why wrong: Approval is important, but the core failure is the omission of the password change from the documentation.
D
The technician did not perform a post-implementation review.
Why wrong: A post-implementation review might have caught the issue, but the primary failure is the lack of detailed documentation during the change.

Full breakdown with real-world context →

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

The change log did not list the specific configuration changes made.

Option B is correct because the documentation failure is that the change log did not list the specific configuration changes made. In this scenario, the system rebuild was documented, but the critical detail of changing the default password was omitted. Proper change management requires that every configuration change, including password updates, be explicitly recorded in the change log to ensure accountability and traceability. Without this record, the security incident occurred due to an undocumented deviation from security best practices.

Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✗
The change log did not include a rollback plan.
Why it's wrong here
While a rollback plan is important, the issue here is the lack of documentation for the password change step, not the rollback.
✓
The change log did not list the specific configuration changes made.
Why this is correct
The rebuild documentation should have included all configuration changes, such as password updates, to ensure security and accountability.
Related concept
Read the scenario before looking for a memorised answer.
✗
The change request was not approved by the change advisory board.
Why it's wrong here
Approval is important, but the core failure is the omission of the password change from the documentation.
✗
The technician did not perform a post-implementation review.
Why it's wrong here
A post-implementation review might have caught the issue, but the primary failure is the lack of detailed documentation during the change.

Common exam traps

Common exam trap: answer the scenario, not the keyword

CompTIA often tests the distinction between a change log's requirement to list specific changes versus broader change management processes like approval or review, leading candidates to confuse a documentation failure with a procedural one.

Detailed technical explanation

How to think about this question

In change management frameworks like ITIL, a change log must capture every specific configuration alteration, including password resets, to maintain an accurate configuration management database (CMDB). Default credentials are a well-known vulnerability (e.g., CWE-798), and failing to document their change violates the principle of least privilege and auditability. In real-world scenarios, such omissions can lead to compliance violations under standards like PCI-DSS, which mandates that all default passwords be changed and documented.

KKey Concepts to Remember

Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.

TExam Day Tips

Watch for words such as best, first, most likely and least administrative effort.
Review why wrong options are wrong, not only why the correct option is correct.

Key takeaway

Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.

Real-world example

How this comes up in practice

A practitioner preparing for the 220-1202 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.

What to study next

Got this wrong? Here's your next step.

Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.

Related 220-1202 practice-question pages

Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.

Windows OS Features and Tools practice questions

Practise 220-1202 questions linked to Windows OS Features and Tools.

Windows Settings and Control Panel practice questions

Practise 220-1202 questions linked to Windows Settings and Control Panel.

Windows Command-Line Tools practice questions

Practise 220-1202 questions linked to Windows Command-Line Tools.

Windows Administrative Tools practice questions

Practise 220-1202 questions linked to Windows Administrative Tools.

macOS Features and Tools practice questions

Practise 220-1202 questions linked to macOS Features and Tools.

Linux Commands and File Permissions practice questions

Practise 220-1202 questions linked to Linux Commands and File Permissions.

Mobile OS Features and Tools practice questions

Practise 220-1202 questions linked to Mobile OS Features and Tools.

Virtualization and Cloud Technologies practice questions

Practise 220-1202 questions linked to Virtualization and Cloud Technologies.

Physical Security Controls practice questions

Practise 220-1202 questions linked to Physical Security Controls.

Logical Security Concepts practice questions

Practise 220-1202 questions linked to Logical Security Concepts.

Wireless Security Protocols practice questions

Practise 220-1202 questions linked to Wireless Security Protocols.

Malware Types and Removal practice questions

Practise 220-1202 questions linked to Malware Types and Removal.

Practice this exam

Start a free 220-1202 practice session

Short sessions build daily habit. Longer sessions build exam-day stamina. Try a timed session to simulate real conditions.

10 questions 20 questions 30 questions 50 questions Timed 30

220-1202 practice-test guide →Study guide →Browse all practice tests

FAQ

Questions learners often ask

What does this 220-1202 question test?

Documentation and Change Management — This question tests Documentation and Change Management — Read the scenario before looking for a memorised answer..

What is the correct answer to this question?

The correct answer is: The change log did not list the specific configuration changes made. — Option B is correct because the documentation failure is that the change log did not list the specific configuration changes made. In this scenario, the system rebuild was documented, but the critical detail of changing the default password was omitted. Proper change management requires that every configuration change, including password updates, be explicitly recorded in the change log to ensure accountability and traceability. Without this record, the security incident occurred due to an undocumented deviation from security best practices.

What should I do if I get this 220-1202 question wrong?

Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.

What is the key concept behind this question?

Read the scenario before looking for a memorised answer.

About these practice questions

Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →

How Courseiva writes practice questions · Editorial policy

Same concept, more angles

1 more ways this is tested on 220-1202

These questions test the same concept from different angles. Work through them to make sure you can recognise it however the exam phrases it.

Variation 1. A customer calls the help desk complaining that their printer no longer works after a technician installed a security update on their computer. The technician checks the documentation and finds no record of the update being installed. What is the most likely cause of the missing documentation?

medium

✓ A.The security update was applied automatically by Windows Update.
B.The printer driver was corrupted by a virus.
C.The technician forgot to save the change log before leaving for the day.
D.The customer accidentally deleted the update history.

Why A: The most likely cause is that the security update was applied automatically by Windows Update. In many corporate environments, Windows Update is configured to install critical patches automatically without requiring manual intervention or logging in the technician's change documentation. This explains why the technician found no record of the update, even though it was installed and caused the printer driver to stop functioning.

Keep practising

Question Discussion

Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.

Loading comments…

This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.