- A
Continue upgrading the remaining workstations since the change was approved.
Why wrong: Continuing despite a known failure would multiply the impact and violate the change management principle of risk assessment.
- B
Restore the first workstation to the previous OS and complete the rest without changes.
Why wrong: Restoring without documenting the issue ignores the need for root cause analysis and proper change control.
- C
Report the failure to the change advisory board and pause further upgrades.
Reporting the issue allows the CAB to evaluate the risk, possibly modify the rollout plan, or find a workaround before proceeding.
- D
Research a hotfix for the application and apply it to all workstations.
Why wrong: Applying a hotfix without CAB approval bypasses change management and could introduce new issues.
Quick Answer
The correct answer is to report the failure to the change advisory board and pause further upgrades. This response is correct because a change management rollback procedure requires halting deployment immediately when an approved change causes application failure, then documenting the issue so the CAB can reassess the change’s risk and decide on a rollback or a revised plan. On the CompTIA A+ Core 2 220-1202 exam, this scenario tests your understanding that even an approved change must be stopped if it introduces critical instability—a common trap is thinking the technician should troubleshoot the app or continue with the remaining workstations, but the proper protocol is to escalate and pause. Remember the mnemonic “Stop, Report, Pause”: when a change breaks a critical app, stop the rollout, report to the CAB, and pause all further upgrades until the board approves a new course of action.
220-1202 Documentation and Change Management Practice Question
This 220-1202 practice question tests your understanding of documentation and change management. Read the scenario carefully and evaluate each option against the stated constraints before committing to an answer. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is tasked with upgrading the operating system on ten identical workstations. The change advisory board has approved the upgrade. After completing the first workstation, the technician notices the new OS causes a critical line-of-business application to fail. What should the technician do next?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue:
"first"Why it matters: Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
Report the failure to the change advisory board and pause further upgrades.
This question tests the change management process when an approved change causes unexpected issues. The correct action is to stop the rollout and document the problem so the CAB can reassess the change.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Continue upgrading the remaining workstations since the change was approved.
Why it's wrong here
Continuing despite a known failure would multiply the impact and violate the change management principle of risk assessment.
- ✗
Restore the first workstation to the previous OS and complete the rest without changes.
Why it's wrong here
Restoring without documenting the issue ignores the need for root cause analysis and proper change control.
- ✓
Report the failure to the change advisory board and pause further upgrades.
Why this is correct
Reporting the issue allows the CAB to evaluate the risk, possibly modify the rollout plan, or find a workaround before proceeding.
Clue confirmation
The clue word "first" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
- ✗
Research a hotfix for the application and apply it to all workstations.
Why it's wrong here
Applying a hotfix without CAB approval bypasses change management and could introduce new issues.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
- Read the scenario before looking for a memorised answer.
- Find the constraint that changes the correct option.
- Eliminate answers that are true in general but not in this case.
- Use explanations to understand the rule behind the answer.
TExam Day Tips
- Underline the problem statement mentally.
- Watch for words such as best, first, most likely and least administrative effort.
- Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1202 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
What to study next
Got this wrong? Here's your next step.
Identify which 220-1202 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
- →
Documentation and Change Management — study guide chapter
Learn the concepts, then practise the questions
- →
Documentation and Change Management practice questions
Targeted practice on this topic area only
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All 220-1202 questions
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CompTIA A+ Core 2 220-1202 study guide
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220-1202 practice test guide
How to use practice tests most effectively before exam day
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FAQ
Questions learners often ask
What does this 220-1202 question test?
Documentation and Change Management — This question tests Documentation and Change Management — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Report the failure to the change advisory board and pause further upgrades. — This question tests the change management process when an approved change causes unexpected issues. The correct action is to stop the rollout and document the problem so the CAB can reassess the change.
What should I do if I get this 220-1202 question wrong?
Identify which 220-1202 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Are there clue words in this question I should notice?
Yes — watch for: "first". Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Last reviewed: Jun 20, 2026
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.
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