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220-1202 Practice Question: A user's Windows 10 PC is infected with…
A user's Windows 10 PC is infected with ransomware that has encrypted their Documents folder. You need to restore the files from a previous version that was saved by File History. Where do you access the 'Previous Versions' feature to restore these files?
⚠ Common exam trap
Watch out — candidates often confuse the File History restore interface (accessed via Control Panel) with the 'Previous Versions' tab in File Explorer, but the question explicitly asks for the location of the 'Previous Versions' feature, which is found in the file or folder's Properties dialog.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
File Explorer > Properties > Previous Versions tab
The 'Previous Versions' tab is accessible via File Explorer by right-clicking a file or folder, selecting Properties, and then clicking the Previous Versions tab. This tab lists shadow copies or File History backups of the selected item, allowing you to restore an earlier version. In this scenario, since File History was enabled, the previous versions of the Documents folder will appear here for restoration.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✓
File Explorer > Properties > Previous Versions tab
Why this is correct
Accessing the 'Previous Versions' tab via File Explorer properties for a specific file or folder directly leverages the Volume Shadow Copy Service (VSS) or File History backups. This interface allows users to browse and restore older, unencrypted iterations of files, making it the primary method for recovering data from ransomware without paying the ransom. It provides granular control to select and restore individual files or entire folders to a state prior to encryption.
- ✗
Control Panel > File History > Restore personal files
Why it's wrong here
While Control Panel's File History interface allows for managing File History settings and initiating a broad restore of personal files, it is not the direct method for accessing the 'Previous Versions' feature for a specific item. This interface typically presents a timeline for restoring entire directories or a user's profile, rather than offering the granular, right-click 'Properties' access to individual file or folder versions. The question specifically targets the 'Previous Versions' tab, which is distinct from the general File History restore utility.
- ✗
Settings > Update & Security > Backup
Why it's wrong here
The 'Settings > Update & Security > Backup' section in Windows 10 is primarily designed for configuring and managing backup solutions, such as enabling or disabling File History and setting up cloud backups like OneDrive. This interface does not provide direct access to browse or restore previous versions of individual files or folders. It serves as a control panel for backup *settings*, not a restoration utility for specific data iterations.
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Computer Management > Storage > Disk Management
Why it's wrong here
Computer Management's Disk Management utility is a low-level tool used for managing physical and logical disk configurations, including partitioning, formatting volumes, assigning drive letters, and managing storage spaces. It operates at the disk and volume level, completely unrelated to file versioning, shadow copies, or the recovery of individual files from ransomware. This tool provides no functionality for accessing or restoring previous file versions.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.