220-1202 Remote Access Technologies Practice Question
This 220-1202 practice question tests your understanding of remote access technologies. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is troubleshooting a remote user's inability to connect to the corporate network via VPN. The user can ping the VPN server's public IP address. Which step should the technician take next to isolate the issue?
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Check the VPN client logs for errors
Since the user can reach the VPN server, the issue is likely at the authentication or configuration layer. Checking the VPN client logs provides detailed error messages that can pinpoint the problem.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Reboot the user's modem
Why it's wrong here
Rebooting the modem is a general troubleshooting step, but since the user can ping the server, the network path is working.
✓
Check the VPN client logs for errors
Why this is correct
Logs often contain specific error codes (e.g., authentication failure, certificate issues) that guide further troubleshooting.
Related concept
Read the scenario before looking for a memorised answer.
✗
Disable the user's firewall
Why it's wrong here
Disabling the firewall is a security risk and should only be done temporarily for testing after other steps have been taken.
✗
Reinstall the VPN client software
Why it's wrong here
Reinstalling is a last resort; the technician should first examine logs to identify the root cause.
Common exam traps
Common exam trap: answer the scenario, not the keyword
Many certification questions include familiar terms but test a specific constraint. Read the exact wording before choosing an answer that is generally true but wrong for this case.
Detailed technical explanation
How to think about this question
This question should be treated as a scenario, not a definition check. Identify the problem, the constraint and the best action. Then compare each option against those facts.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
Use explanations to understand the rule behind the answer.
TExam Day Tips
→Underline the problem statement mentally.
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A practitioner preparing for the 220-1202 exam encounters this exact type of scenario on the job. The correct answer here is not the most general option — it is the best answer for the specific constraint described. Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option. Real exam questions reward reading the full scenario before eliminating options, because the constraint defines which answer fits.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this 220-1202 question in full detail.
Identify which 220-1202 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
Remote Access Technologies — This question tests Remote Access Technologies — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Check the VPN client logs for errors — Since the user can reach the VPN server, the issue is likely at the authentication or configuration layer. Checking the VPN client logs provides detailed error messages that can pinpoint the problem.
What should I do if I get this 220-1202 question wrong?
Identify which 220-1202 exam domain this question belongs to, then review the specific concept being tested. Practise related questions in that domain and focus on understanding why each wrong answer is tempting — not just why the correct answer is right.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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