220-1202 Documentation and Change Management Practice Question
This 220-1202 practice question tests your understanding of documentation and change management. Match the stated requirement to the specific cloud service, access model, or configuration option — many options are valid in isolation but not for this scenario. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.
A technician is tasked with replacing a faulty power supply in a desktop computer that is part of a critical patient record system at a clinic. Before starting, the technician reviews the change management policy. Which step should the technician perform first?
Clue words in this question
Noticing these words before you look at the options changes how you read each choice.
Clue: "first"
Why it matters: Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Submit a change request to the change advisory board (CAB)
Option B is correct because the change management policy requires that any modification to a system handling critical patient records must first be formally approved via a change request submitted to the Change Advisory Board (CAB). This ensures that risks are assessed, downtime is scheduled, and compliance with healthcare data regulations (e.g., HIPAA) is maintained before any physical work begins.
Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
✗
Power off the workstation and disconnect all cables
Why it's wrong here
Physical preparation is important but should only occur after approval is granted.
✓
Submit a change request to the change advisory board (CAB)
Why this is correct
Formal approval from the CAB ensures the change is reviewed for risks and scheduled appropriately.
Clue confirmation
The clue word "first" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
Back up the patient records to an external drive
Why it's wrong here
Backups are a good practice but are part of the implementation plan, not the first step in change management.
✗
Notify the clinic staff that the system will be offline
Why it's wrong here
Notification is important but should follow approval and be part of the communication plan.
Common exam traps
Common exam trap: answer the scenario, not the keyword
CompTIA often tests the misconception that immediate physical safety steps (like powering off) or data backup should come first, but the exam emphasizes that change management approval is the mandatory initial step in any planned maintenance on a critical system.
Detailed technical explanation
How to think about this question
In ITIL-based change management, a 'standard change' may be pre-approved, but replacing a power supply in a critical patient record system typically qualifies as a 'normal change' requiring CAB review. The CAB evaluates the impact, urgency, and rollback plan, often referencing the system's Service Level Agreement (SLA) to ensure that any downtime window aligns with operational requirements. Failure to follow this process can lead to audit non-compliance and potential data integrity issues under regulations like HIPAA.
KKey Concepts to Remember
Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.
TExam Day Tips
→Watch for words such as best, first, most likely and least administrative effort.
→Review why wrong options are wrong, not only why the correct option is correct.
Key takeaway
Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.
Real-world example
How this comes up in practice
A small business has 20 workstations on the 192.168.1.0/24 network and one public IP from its ISP. The router uses PAT (NAT overload) so all 20 devices share one public address using different source ports. NAT questions test whether you understand the four address terms and which direction each translation applies.
Related glossary terms
Concepts from this question explained
These glossary pages explain the core terms tested in this 220-1202 question in full detail.
Documentation and Change Management — This question tests Documentation and Change Management — Read the scenario before looking for a memorised answer..
What is the correct answer to this question?
The correct answer is: Submit a change request to the change advisory board (CAB) — Option B is correct because the change management policy requires that any modification to a system handling critical patient records must first be formally approved via a change request submitted to the Change Advisory Board (CAB). This ensures that risks are assessed, downtime is scheduled, and compliance with healthcare data regulations (e.g., HIPAA) is maintained before any physical work begins.
What should I do if I get this 220-1202 question wrong?
Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.
Are there clue words in this question I should notice?
Yes — watch for: "first". Order matters here. You are being tested on which action comes before the others — not which action is generally useful.
What is the key concept behind this question?
Read the scenario before looking for a memorised answer.
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Question Discussion
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