Question 712 of 750

Documentation and Change Management →easyMultiple ChoiceObjective-mapped

220-1202 Documentation and Change Management Practice Question

This 220-1202 practice question tests your understanding of documentation and change management. The scenario asks you to isolate a root cause — eliminate options that address a different problem before choosing. After answering, compare your reasoning against the explanation and wrong-answer breakdown below. Once you have made your selection, read the full explanation to reinforce the concept and understand why each distractor is designed to mislead on exam day.

A technician is tasked with installing a security patch on 50 company laptops. The change management process requires a full system backup before any patch installation. During the backup of the first laptop, the backup fails due to insufficient disk space. What should the technician do?

Clue words in this question

Noticing these words before you look at the options changes how you read each choice.

Clue: "first"
Why it matters: Order matters here. You are being tested on which action comes before the others — not which action is generally useful.

Question 1easymultiple choice

Read the full NAT/PAT explanation →

A
Skip the backup for this laptop and proceed with the patch installation.
Why wrong: Skipping the backup violates the change management policy and could lead to data loss if the patch causes issues.
B
Free up disk space by deleting temporary files and retry the backup.
This is a reasonable troubleshooting step to meet the backup requirement, and if successful, allows the technician to comply with policy.
C
Install the patch anyway and create a manual restore point.
Why wrong: A manual restore point is not a full system backup and does not satisfy the change management requirement.
D
Report the failure to the change manager and request an exception.
Why wrong: While reporting is good, the technician should first attempt to resolve the backup failure before escalating, as it may be a simple fix.

Full breakdown with real-world context →

Answer choices

Why each option matters

Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.

Correct answer & explanation

✓

Free up disk space by deleting temporary files and retry the backup.

Option B is correct because the change management process explicitly requires a full system backup before patch installation. Deleting temporary files is a standard, low-risk method to free disk space and retry the backup, ensuring compliance without violating policy. This approach maintains data integrity and follows the established procedure.

Key principle: Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.

Answer analysis

Option-by-option breakdown

For each option: why learners choose it and why it is or isn't the right answer here.

✗
Skip the backup for this laptop and proceed with the patch installation.
Why it's wrong here
Skipping the backup violates the change management policy and could lead to data loss if the patch causes issues.
✓
Free up disk space by deleting temporary files and retry the backup.
Why this is correct
This is a reasonable troubleshooting step to meet the backup requirement, and if successful, allows the technician to comply with policy.
Clue confirmation
The clue word "first" in the question point toward this answer.
Related concept
Read the scenario before looking for a memorised answer.
✗
Install the patch anyway and create a manual restore point.
Why it's wrong here
A manual restore point is not a full system backup and does not satisfy the change management requirement.
✗
Report the failure to the change manager and request an exception.
Why it's wrong here
While reporting is good, the technician should first attempt to resolve the backup failure before escalating, as it may be a simple fix.

Common exam traps

Common exam trap: answer the scenario, not the keyword

CompTIA often tests the candidate's understanding that change management policies are mandatory and must be followed, not circumvented, and that troubleshooting steps should be taken before escalating to management.

Detailed technical explanation

How to think about this question

In Windows environments, a full system backup typically uses tools like Windows Backup and Restore or third-party software that creates a VSS (Volume Shadow Copy) snapshot. Insufficient disk space often occurs when the backup destination lacks room for the snapshot, which can be resolved by cleaning temporary files via Disk Cleanup (cleanmgr.exe) or manually deleting %TEMP% contents. This aligns with ITIL change management best practices, which emphasize risk mitigation through proper backup before applying patches.

KKey Concepts to Remember

Read the scenario before looking for a memorised answer.
Find the constraint that changes the correct option.
Eliminate answers that are true in general but not in this case.

TExam Day Tips

Watch for words such as best, first, most likely and least administrative effort.
Review why wrong options are wrong, not only why the correct option is correct.

Key takeaway

Answer the scenario, not the keyword: identify the specific constraint before choosing the most familiar-sounding option.

Real-world example

How this comes up in practice

A small business has 20 workstations on the 192.168.1.0/24 network and one public IP from its ISP. The router uses PAT (NAT overload) so all 20 devices share one public address using different source ports. NAT questions test whether you understand the four address terms and which direction each translation applies.

What to study next

Got this wrong? Here's your next step.

Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.

Related 220-1202 practice-question pages

Use these pages to review the topic behind this question. This is how one missed question becomes focused revision.

Windows OS Features and Tools practice questions

Practise 220-1202 questions linked to Windows OS Features and Tools.

Windows Settings and Control Panel practice questions

Practise 220-1202 questions linked to Windows Settings and Control Panel.

Windows Command-Line Tools practice questions

Practise 220-1202 questions linked to Windows Command-Line Tools.

Windows Administrative Tools practice questions

Practise 220-1202 questions linked to Windows Administrative Tools.

macOS Features and Tools practice questions

Practise 220-1202 questions linked to macOS Features and Tools.

Linux Commands and File Permissions practice questions

Practise 220-1202 questions linked to Linux Commands and File Permissions.

Mobile OS Features and Tools practice questions

Practise 220-1202 questions linked to Mobile OS Features and Tools.

Virtualization and Cloud Technologies practice questions

Practise 220-1202 questions linked to Virtualization and Cloud Technologies.

Physical Security Controls practice questions

Practise 220-1202 questions linked to Physical Security Controls.

Logical Security Concepts practice questions

Practise 220-1202 questions linked to Logical Security Concepts.

Wireless Security Protocols practice questions

Practise 220-1202 questions linked to Wireless Security Protocols.

Malware Types and Removal practice questions

Practise 220-1202 questions linked to Malware Types and Removal.

Practice this exam

Start a free 220-1202 practice session

Short sessions build daily habit. Longer sessions build exam-day stamina. Try a timed session to simulate real conditions.

10 questions 20 questions 30 questions 50 questions Timed 30

220-1202 practice-test guide →Study guide →Browse all practice tests

FAQ

Questions learners often ask

What does this 220-1202 question test?

Documentation and Change Management — This question tests Documentation and Change Management — Read the scenario before looking for a memorised answer..

What is the correct answer to this question?

The correct answer is: Free up disk space by deleting temporary files and retry the backup. — Option B is correct because the change management process explicitly requires a full system backup before patch installation. Deleting temporary files is a standard, low-risk method to free disk space and retry the backup, ensuring compliance without violating policy. This approach maintains data integrity and follows the established procedure.

What should I do if I get this 220-1202 question wrong?

Identify which exam domain this question belongs to, review the core concept, then practise similar questions from the same domain.

Are there clue words in this question I should notice?

Yes — watch for: "first". Order matters here. You are being tested on which action comes before the others — not which action is generally useful.

What is the key concept behind this question?

Read the scenario before looking for a memorised answer.

About these practice questions

Courseiva creates original exam-style practice questions with explanations and wrong-answer analysis. It does not publish real exam questions, exam dumps, or protected exam content. Learn why practice questions differ from exam dumps →

How Courseiva writes practice questions · Editorial policy

Keep practising

Question Discussion

Share a tip, memory trick, or ask about the reasoning behind this question. Do not post real exam questions, leaked content, braindumps, or copyrighted exam material. Comments are moderated and may be removed without notice.

Loading comments…

This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.