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220-1202 Practice Question: A company uses a cloud-based file storage service
A company uses a cloud-based file storage service. An employee reports that when they try to upload a large video file, the upload fails after several minutes of progress. The employee's internet connection is stable and other uploads of smaller files work fine. What is the most likely cause of this issue?
⚠ Common exam trap
CompTIA A+ often tests the misconception that a stable internet connection and successful small uploads rule out file size limits, leading candidates to incorrectly blame server overload or local hardware issues instead of recognizing the service's enforced upload cap.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
The file exceeds the maximum upload size allowed by the service.
The most likely cause is that the file exceeds the maximum upload size allowed by the cloud service. Cloud storage providers enforce file size limits to manage bandwidth and storage resources, and a large video file would be rejected after the upload begins if it surpasses this threshold. The fact that smaller uploads succeed and the connection is stable points directly to a file size restriction rather than a network or account issue.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
The employee's computer has insufficient RAM.
Why it's wrong here
Insufficient RAM would cause general system slowness or application crashes, not a consistent failure partway through one large upload while smaller files succeed. It is tempting because memory exhaustion can abort processes, but the symptom pattern points to a session or proxy timeout limit on transfer duration or size.
- ✗
The cloud service's server is temporarily overloaded.
Why it's wrong here
Server overload would degrade or fail uploads for all users and all file sizes, not only one employee's large video. Overload affects aggregate request handling, not a single session's duration. This would fit if multiple users reported intermittent failures across small and large transfers simultaneously.
- ✓
The file exceeds the maximum upload size allowed by the service.
Why this is correct
Cloud storage services enforce a per-file upload ceiling, often several gigabytes. Smaller files succeed because they stay under this limit, while the large video trips it mid-transfer, producing a failure after minutes of apparent progress rather than an immediate connection error.
- ✗
The employee's account has been suspended.
Why it's wrong here
A suspended account blocks authentication, so every upload and download would fail immediately, not after minutes of successful progress. Suspension is an authorisation state, not a transfer-duration limit. This would fit if the employee could not sign in or access any service resource at all.
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JA
Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This 220-1202 practice question is part of Courseiva's free CompTIA certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the 220-1202 exam.