A company runs a critical production application on AWS. The internal team is unable to resolve intermittent errors that are impacting the application. The company currently has the AWS Basic Support plan and requires access to AWS technical support with a faster response time for production issues. Due to budget constraints, the company wants the most cost-effective support plan that provides a response time of 1 hour for production system impaired cases. Which AWS Support plan should the company choose?
The Business Support plan offers a response time of 1 hour for production system impaired cases, which directly meets the company's requirement. It is the most cost-effective plan that provides this level of support.
Why this answer
The AWS Business Support plan is the most cost-effective option that provides a 1-hour response time for production system impaired cases. The Basic Support plan offers no technical support, while the Developer Support plan only provides a 12-hour response time for impaired systems, which does not meet the requirement. Business Support is the lowest-tier plan that includes 1-hour response for production issues, making it the correct choice.
Exam trap
The trap here is that candidates may confuse the Developer Support plan's 12-hour response for production issues with the 1-hour response required, or assume that only Enterprise-level plans offer fast response times, overlooking the Business Support plan as the cost-effective middle ground.
How to eliminate wrong answers
Option A (Developer Support) is wrong because it only provides a 12-hour response time for production system impaired cases, not the required 1-hour response. Option C (Enterprise Support) is wrong because although it offers a 1-hour response for production issues, it is significantly more expensive than Business Support and includes additional features (like a Technical Account Manager) that are not needed, making it not the most cost-effective. Option D (Enterprise On-Ramp) is wrong because it is designed for customers moving to Enterprise support and provides a 1-hour response for production issues but at a higher cost than Business Support, and it is not the most cost-effective option for this requirement.