CLF-C02 Billing, Pricing, and Support Practice Question
Which AWS support plan provides access to AWS Infrastructure Event Management (IEM) for product launches and migrations at no additional charge?
⚠ Common exam trap
Candidates often assume the Business Support plan includes IEM for free because it offers a higher level of support than Developer, but AWS explicitly reserves complimentary IEM for Enterprise Support, while Business requires an additional fee.
Answer choices
Why each option matters
Answer the question above first, then reveal the full breakdown to understand why each option is right or wrong.
Correct answer & explanation
✓
Enterprise Support
The Enterprise Support plan includes AWS Infrastructure Event Management (IEM) at no additional charge, providing architectural and scaling guidance for product launches and migrations. This is a key differentiator from lower-tier plans, which either do not include IEM or require an extra fee. The Business Support plan offers IEM only as a paid add-on, while Developer and Basic plans lack access entirely.
Answer analysis
Option-by-option breakdown
For each option: why learners choose it and why it is or isn't the right answer here.
- ✗
Developer Support
Why it's wrong here
Developer Support provides technical support during business hours via email to Cloud Support Associates, and it is designed primarily for development and testing workloads. It offers general architectural guidance and best-practice responses, but it does not include Infrastructure Event Management or any dedicated TAM, so AWS will not perform event-specific capacity planning or operational readiness reviews. For any customer needing IEM, Developer Support would have to be upgraded to a higher support plan or complemented with paid consulting services.
- ✗
Business Support
Why it's wrong here
Business Support can access Infrastructure Event Management, but it is not included at no additional cost — it must be purchased as a paid add-on. While this plan provides 24/7 phone, chat, and email access to Cloud Support Engineers, full Trusted Advisor checks, and production-system troubleshooting, IEM remains a separately billable service. Therefore, if the requirement is IEM included without a separate fee, Business Support does not satisfy it.
- ✓
Enterprise Support
Why this is correct
Enterprise Support is the highest AWS Support tier and includes Infrastructure Event Management (IEM) at no extra charge. This means AWS infrastructure specialists work proactively with your team before, during, and after a critical business event — such as a major product launch or a large migration — to validate architecture, identify risks, and provide real-time operational support. Because IEM is bundled into the Enterprise plan, you do not need a separate purchase order to access these specialized resources.
- ✗
Basic Support
Why it's wrong here
Basic Support does not provide any technical support from AWS engineers or access to Infrastructure Event Management. It only includes account and billing assistance, service health checks, documentation, whitepapers, and community forums, so there is no mechanism to plan for critical events or engage AWS specialists. The absence of a Technical Account Manager further means no proactive operational advice is available to help mitigate event-related risks.
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Written by Johnson Ajibi, MSc IT Security
Senior Network & Security Engineer · founder of Courseiva
This CLF-C02 practice question is part of Courseiva's free Amazon Web Services certification practice question bank. Courseiva provides original exam-style practice questions with explanations, topic-based practice, mock exams, readiness tracking, and study analytics to help learners prepare for the CLF-C02 exam.