SNOW-CSA Multiple Select — 40 Questions

Question 1

Which TWO statements about the ServiceNow application navigator are true? (Choose two.)

Accepted Answer

The navigator can be filtered by typing in the filter field.. The ServiceNow application navigator includes a built-in filter field that allows users to quickly locate modules, reports, or other navigator entries by typing keywords. This filter dynamically narrows the displayed items based on the input, improving navigation efficiency without requiring administrative changes.

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The navigator displays all tables in the instance.

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Users can add links to the navigator as favorites.

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End users can add new modules to the navigator.

Question 2

Which TWO of the following are valid ways to modify the layout of a form in ServiceNow?

Accepted Answer

Using the Form Designer. The Form Designer is the dedicated tool in ServiceNow for modifying form layouts, including rearranging fields, adding sections, and configuring field properties. It provides a drag-and-drop interface to control the position and visibility of fields on a form, making it a primary method for layout changes.

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Creating an Access Control Rule (ACL)

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Modifying the Dictionary Override

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Creating a report on the table

Question 3

Which TWO conditions must be true for an SLA to start tracking on an incident? (Choose two.)

Accepted Answer

The SLA definition is set to Active. An SLA definition must be set to 'Active' for it to start tracking on an incident. Only active SLA definitions are evaluated and applied to records; inactive definitions are ignored by the system. This ensures that only intended and configured SLAs are enforced.

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The incident is assigned to a group

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The incident is in a state of 'New'

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The SLA definition has a business schedule attached

Question 4

Which TWO statements about ServiceNow CMDB identification and reconciliation are correct?

Accepted Answer

The Identification and Reconciliation (IRE) engine processes incoming CI data.. The Identification and Reconciliation (IRE) engine is the ServiceNow component responsible for processing incoming CI data from sources like Discovery, Service Mapping, or integrations. It applies identification rules to determine if a CI already exists and reconciliation rules to resolve attribute conflicts, ensuring data integrity in the CMDB.

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The 'Source' field on a CI can be set per attribute.

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Reconciliation rules are used to identify duplicate CIs.

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The CMDB automatically deletes duplicate CIs when detected.

Question 5

A CMDB administrator is planning to use the CMDB Data Manager to perform data imports. Which THREE statements about the Data Manager are true? (Select exactly 3)

Accepted Answer

It can create relationships between CIs during import.. The CMDB Data Manager can create relationships between Configuration Items (CIs) during the import process. When importing data, you can specify relationship definitions in the import source or transform map, allowing the Data Manager to automatically link CIs (e.g., 'Runs on', 'Depends on') based on the imported data, which is essential for maintaining a complete and accurate CMDB.

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It automatically reconciles imported CIs with existing CIs.

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It can directly import data from external databases.

Question 6

Which THREE statements about Access Control Lists (ACLs) are true? (Choose THREE.)

Accepted Answer

ACLs can be defined for tables, records, fields, and scripts.. In ServiceNow, Access Control Lists (ACLs) can be defined to control access at multiple granularity levels: tables (entire table operations), records (specific rows), fields (individual columns), and scripts (execution of business rules or script includes). This allows administrators to enforce security policies precisely where needed.

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An ACL can only have one role specified.

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An ACL must have a script to evaluate conditions.

Question 7

Which TWO options are valid ways to schedule a report in ServiceNow?

Accepted Answer

Schedule to run once at a specific time. ServiceNow allows scheduling a report to run once at a specific date and time, which is useful for one-time deliveries or ad-hoc reporting needs. This is configured in the report's Schedule tab by setting the frequency to 'Once' and specifying the exact run time.

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Schedule to run hourly

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Schedule to run immediately

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Schedule to run only when conditions change

Question 8

Which TWO options are true regarding import set transform maps?

Accepted Answer

Transform scripts can access both source and target records. Transform scripts in ServiceNow run during the transform map execution and have access to both the source record (via the 'source' object) and the target record (via the 'target' object). This allows scripts to read, compare, and modify data from both sides, enabling complex data transformation logic.

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Transform maps run in the context of the source table

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Each field mapping can have a unique coalesce field

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Import sets automatically deduplicate based on sys_id

Question 9

Which two statements about UI Policies are true? (Choose two.)

Accepted Answer

They can be used to set field values.. UI Policies can set field values on the client side using the 'Set field values' section within the UI Policy configuration. This allows administrators to automatically populate or modify field values based on conditions, such as setting a category field when a certain priority is selected, without requiring a server round trip.

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They are always executed on form load.

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They can be used to cancel a form submission.

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They run on the server side.

Question 10

Which TWO of the following are true regarding catalog item variables? (Choose two.)

Accepted Answer

Variables can be configured as 'Read only' after submission.. Catalog item variables can be configured as 'Read only' after submission. This setting is found in the variable's dictionary record under the 'Read only after submission' checkbox. When enabled, the variable's value becomes non-editable once the requested item (RITM) is submitted, which is useful for preserving audit trails or preventing changes to critical data like asset tags or approval decisions.

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Variables defined on a catalog item cannot be referenced in workflows.

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Variables are always displayed in the order they were created.

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Variables in a variable set are independent and cannot share values across sets.

Question 11

An administrator is troubleshooting issues with the CMDB identification and reconciliation engine. Which three components are part of the identification and reconciliation process? (Choose three.)

Accepted Answer

Reconciliation rules. Reconciliation rules (B) are a core component of the CMDB identification and reconciliation process because they define how to handle duplicate or conflicting CIs during the reconciliation phase. These rules determine which data source takes precedence, whether to merge or overwrite attributes, and how to resolve conflicts between multiple sources. Without reconciliation rules, the system cannot maintain a single authoritative view of each CI.

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Transform maps

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CI Class Manager

Question 12

A company is implementing a CMDB cleanup strategy and needs to identify CIs that are no longer in use. Which THREE methods can help identify outdated CIs? (Select three.)

Accepted Answer

Reviewing CI last discovered date.. The 'Last Discovered' date field on a CI record indicates when the CI was last seen by a discovery probe. If this date is significantly old, it suggests the CI may no longer be active or in use, making it a reliable method for identifying outdated CIs during a CMDB cleanup.

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Checking CI status field for 'Retired'.

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Manually auditing each CI in the CMDB.

Question 13

Which THREE of the following are required for ServiceNow Discovery to successfully populate the CMDB?

Accepted Answer

Valid credentials for the target devices. Valid credentials (Option B) are required because ServiceNow Discovery uses SNMP, SSH, WMI, or REST to probe target devices. Without correct credentials, the MID Server cannot authenticate to the device, so it cannot read configuration data or populate CI attributes in the CMDB.

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The CMDB CI tables with open ACLs

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The Identification and Reconciliation Engine (IRE) enabled

Question 14

Which THREE are components of the Employee Center portal?

Accepted Answer

Knowledge Base. The Employee Center portal is a dedicated self-service portal in ServiceNow that provides employees with a unified interface to access common services. The Knowledge Base is a core component because it allows employees to search for and read articles to resolve issues without creating a ticket, directly supporting self-service and deflection.

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Flow Designer

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Instance Dashboard

Question 15

Which THREE are correct about form views? (Choose three.)

Accepted Answer

A form view defines which fields are displayed and their layout.. Form views in ServiceNow are the primary mechanism for controlling which fields appear on a form and how they are arranged (e.g., order, sections, and visibility). The view definition is stored in the 'sys_ui_view' table and can be customized per table to tailor the user experience without altering the underlying data model.

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Form views can be imported from other instances.

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A form view can only contain one section.

Question 16

Which THREE elements are required when creating a new report in the Reporting module? (Choose three.)

Accepted Answer

Report name. Every report in ServiceNow must have a unique Report name to identify and save it in the Reporting module. Without a name, the system cannot store or retrieve the report, and the Save button remains disabled until a name is provided.

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Condition

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Group by field

Question 17

Which THREE of the following are true regarding Business Rules?

Accepted Answer

They can be used to perform data validation before a record is saved. Business Rules in ServiceNow are server-side scripts that execute before or after a database operation, and they are commonly used to validate data before the record is saved. By using the 'Before' order, a business rule can check field values and abort the save if validation fails, ensuring data integrity.

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They are executed on the client side to improve performance

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They automatically fire on every record in the database when created

Question 18

Which THREE are valid ways to bring data into a catalog item variable?

Accepted Answer

Lookup select box that references a table. A Lookup Select Box variable type can be configured to reference a table, allowing the user to select a record from that table, which brings data into the variable. This is a standard way to populate a catalog item variable with data from a ServiceNow table, such as selecting a user from the sys_user table.

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Workflow context variable

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Catalog client script on submit

Question 19

Which TWO scenarios would require a Catalog UI Policy instead of a Catalog Client Script?

Accepted Answer

Hiding a variable based on another variable's value. Catalog UI Policies are server-side scripts that run before the form is rendered, making them ideal for conditionally hiding variables based on other variable values. Unlike Catalog Client Scripts, which run client-side and can be bypassed, UI Policies enforce visibility and mandatory rules on the server, ensuring compliance even if JavaScript is disabled.

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Displaying a warning message when a variable is invalid

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Setting a variable's value from a record producer mapping

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Making a variable read-only after the catalog item is submitted

Question 20

An administrator is configuring a Virtual Agent topic to handle common IT questions. Which three components are required to build a basic topic? (Choose three.)

Accepted Answer

A trigger phrase that users type to invoke the topic.. A trigger phrase is required because it defines the user input that initiates the Virtual Agent topic. Without a trigger phrase, the system has no way to match user utterances to the correct topic, making it impossible to start the conversation flow.

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A catalog item that the topic will order.

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A knowledge base article to provide the answer.