SNOW-CSA Practice Test 22 — 15 Questions

Question 1

Which THREE of the following statements about ACL evaluation are true? (Choose three.)

Accepted Answer

An ACL's 'Requires role' field can have multiple roles separated by commas.. Options C, D, and E are correct. C: An ACL's 'Requires role' field can have multiple roles separated by commas; users need only one of those roles to satisfy the requirement. D: Multiple ACLs that grant access are ORed together; if any ACL grants access, the user is allowed. E: If no ACL exists for an operation, access is denied by default. Option A is incorrect because 'deny' ACLs do not exist in ServiceNow; ACLs either grant or require conditions. Option B is incorrect because ACLs are evaluated by order of type (table, record, column, etc.) and then by the order specified in the 'Order' field, not alphabetically by name.

Answer

An ACL with type 'deny' will override all other ACLs.

Answer

ACLs are evaluated in alphabetical order by name.

Question 2

An administrator needs to archive old incident records to reduce the size of the incident table. Which approach is recommended for optimal performance?

Accepted Answer

Use the 'Archive' functionality in the Application Navigator.. ServiceNow's built-in Archive functionality is the recommended approach to reduce table size. It automatically moves old records to a separate archive table, preserving referential integrity and application logic, while freeing up space in the incident table. Option A is incorrect because the 'Delete Records' module permanently removes records, not archives them. Option C is incorrect because direct database deletion bypasses ServiceNow's safeguards and can corrupt data. Option D is incorrect because manually copying and deleting records is complex, error-prone, and not scalable; the Archive feature handles this efficiently.

Answer

Use the 'Delete Records' module to remove records older than 6 months.

Answer

Delete records older than 6 months directly from the database.

Answer

Create a scheduled job to copy records to a custom table and then delete from incident table.

Question 3

A system administrator wants to add a choice list to a field that shows options depending on the value of another field. Which feature should be used?

Accepted Answer

Dependent choices. Dependent choices is a built-in feature that dynamically filters a choice list based on the value of a parent field. Option A (Reference field with cascading) is not a standard ServiceNow feature for choice lists. Option C (Client Script with GlideAjax) could be used but is not the built-in best practice for simple dependencies. Option D (UI Policy with onChange) can show or hide fields but cannot dynamically populate choice lists.

Answer

Reference field with cascading

Answer

Client Script with GlideAjax

Answer

UI Policy with onChange

Question 4

A junior administrator wants to see which CIs have been updated in the last 24 hours. Which table contains the change log for CMDB CIs?

Accepted Answer

cmdb_ci_history. The `cmdb_ci_history` table is specifically designed to track changes to CMDB CIs, including updates made in the last 24 hours. It stores historical snapshots of CI attribute changes, making it the correct table for a junior administrator to query for recent CI updates.

Answer

sys_journal_field

Answer

sys_audit

Answer

cmdb_ci

Question 5

A user wants to add a shortcut to an often-used module on their application navigator. Which feature should they use?

Accepted Answer

Right-click the module and select 'Create Favorites'. To add a shortcut to a frequently used module on the application navigator, users can right-click the module and select 'Create Favorites'. This adds the module to their favorites list, which appears at the top of the navigator for quick access. Option A is incorrect because 'Configurable Workspace' is a different interface and not used for adding navigator shortcuts. Option C is incorrect because 'Personalize' allows users to hide modules but does not create shortcuts. Option D is incorrect because 'Personalize Form' is used to customize form layouts, not the navigator.

Answer

Add the module to the 'Configurable Workspace'

Answer

Right-click the module and select 'Personalize'

Answer

Use the 'Personalize Form' option from the hamburger menu

Question 6

Refer to the exhibit. An incident is created with state 'New' (1). The user creating the incident has the role 'itil', not 'admin'. After the business rule runs, what is the value of the priority field?

Accepted Answer

The priority is set to 1 because business rules run with system user privileges.. Business rules in ServiceNow run with system user privileges by default, meaning they are not subject to ACL restrictions. Therefore, even though the user has the 'itil' role (not 'admin'), the business rule sets the priority field to 1 successfully. The ACL check only applies to direct user operations, not to server-side business rule execution.

Answer

The priority remains null because the ACL denies write for non-admin users.

Answer

The priority is set to 1 because the business rule runs before the ACL check.

Answer

The priority is set to 1 but the update fails due to ACL.

Question 7

Which TWO best practices should be followed when designing forms in ServiceNow? (Choose two.)

Accepted Answer

Use a consistent order of fields across similar tables. Options A and B are correct. A: Using a consistent field order across similar tables improves user experience and makes forms predictable. B: Grouping related fields into sections with clear headings enhances form readability and helps users find information quickly. C is incorrect because mandatory fields should always be visible, not hidden via UI policies, as hiding them can cause submission errors. D is incorrect because many-to-many fields are not inherently better than reference fields; the choice depends on the relationship requirements, and using many-to-many fields incorrectly can complicate data model. E is incorrect because including too many fields on one form can overwhelm users and degrade performance.

Answer

Hide mandatory fields using UI policies to reduce clutter

Answer

Use many-to-many fields instead of reference fields for better relationships

Answer

Include as many fields as possible on one form to minimize navigation

Question 8

Refer to the exhibit. A user selects 'Full Tunnel' and sees the info message, but the request is auto-approved. What is the most likely cause?

Accepted Answer

The workflow condition uses the variable value from the request, which may be set to 'Split Tunnel' due to a default.. The most likely cause is option D: The workflow condition uses the variable value from the request, which may be set to 'Split Tunnel' due to a default. When a catalog item variable has a default value, that default is used in the workflow condition if the user's selection is not properly captured or if the condition is evaluated before the variable is updated. In this case, even though the user selects 'Full Tunnel', the workflow condition might be checking the initial default value of 'Split Tunnel', causing the condition to fail and leading to auto-approval. Option A is unlikely because client scripts typically run on load and can set values, but they would not normally override the workflow condition after submission. Option B is incorrect because workflow conditions are evaluated at submission time, after the user selects the variable. Option C is irrelevant because workflow conditions in ServiceNow do not use JavaScript equality operators like '==='.

Answer

The client script runs on load and overrides the workflow condition.

Answer

The workflow condition is evaluated before the user selects the variable value.

Answer

The workflow condition is based on the variable 'u_vpn_type' but the condition is incorrectly configured to use '==' instead of '==='.

Question 9

A pivot table report shows 'Number' as the column and 'Assigned to' as the row. The 'Value' field is set to 'Count'. What does each cell represent?

Accepted Answer

The number of incidents assigned to that user. In a ServiceNow pivot table, when 'Number' is the column and 'Assigned to' is the row with 'Value' set to 'Count', each cell counts the number of records (incidents) that have a specific 'Number' value and are assigned to a specific user. This directly corresponds to the number of incidents assigned to that user for that particular number value, making D correct.

Answer

The average number of incidents per group

Answer

The number of tasks closed by each user

Answer

The total number of incidents in the system

Question 10

The JSON above shows part of a transform map configuration. What will happen when an import set row containing a value in the 'short_desc' field is processed?

Accepted Answer

An existing incident record is updated with the short_description. The transform map configuration shown in the JSON includes a field mapping where 'short_desc' from the import set row is mapped to 'short_description' on the Incident table. When an import set row contains a value in 'short_desc', the transform engine will use the coalesce setting (if enabled) to match an existing incident record based on a unique identifier (e.g., number or sys_id). If a match is found, the existing incident is updated with the new short_description value; otherwise, a new incident would be created. Since the question implies the coalesce is set to true (common in such configurations), the correct behavior is an update to an existing incident record.

Answer

A task record is created instead

Answer

The import fails because the target field name is incorrect

Answer

A new incident record is created with the short_description populated

Question 11

A UI Policy is configured to run on load and on change for the department and category variables. When a user selects department 'IT' and category does not contain 'hardware', what is the behavior regarding the 'cost_center' variable?

Accepted Answer

The cost_center variable becomes optional. The UI Policy script sets the cost_center variable to optional only when the department is 'IT' and the category does not contain 'hardware'. The condition 'category does not contain hardware' is evaluated as true for any category value that does not include the substring 'hardware', triggering the 'mandatory=false' action on the cost_center variable. This makes the field optional (i.e., not required) when the condition is met.

Answer

The cost_center variable is hidden

Answer

The cost_center variable becomes mandatory

Answer

The cost_center variable becomes read-only

Question 12

Your organization has implemented a notification on the 'incident' table to send an email when an incident's priority is changed. The notification is configured with a condition: 'Priority changes to 1 - Critical' and uses the 'Send email' action. Recently, administrators noticed that for a single incident that was updated multiple times, duplicate emails were sent. The incident record's audit history shows that the priority was only changed once. What is the most likely cause?

Accepted Answer

The notification condition has a script that incorrectly evaluates to true multiple times.. The notification condition uses a script that evaluates to true multiple times during a single update, causing the 'Send email' action to fire repeatedly. Even though the audit history shows the priority changed only once, a flawed script can return true for other field changes or on subsequent database operations, leading to duplicate emails. This is a common issue when conditions are not properly scoped to detect only the specific field change.

Answer

The email notification is configured with 'Send when record is updated' and the update triggers multiple business rules that each fire the notification.

Answer

The 'Send email' action is set to 'Send to all users in the role' and multiple users have the same role.

Answer

The notification is also triggered by the 'cmdb_ci' field update.

Question 13

A scheduled job runs a transform map to import data into the CMDB from an external asset management system. The transform map has a field mapping that uses script to derive the CI class based on asset type. Recently, imports have been failing with a 'GlideRecord: Invalid table name' error. What is the most likely cause?

Accepted Answer

The script in the field mapping is returning a value that does not correspond to an existing table name.. The error 'GlideRecord: Invalid table name' indicates that the script in the field mapping is returning a string that does not match any existing table (class) in the CMDB. When a transform map uses a script to derive the CI class, the returned value must be a valid table name (e.g., 'cmdb_ci_server'). If the script returns a misspelled, malformed, or non-existent table name, GlideRecord fails to instantiate the record, causing the import to fail.

Answer

The external system is sending malformed data.

Answer

The scheduled job does not have the right roles.

Answer

The target table name in the transform map is misspelled.

Question 14

Which TWO of the following are true about catalog client scripts in ServiceNow?

Accepted Answer

They can be triggered on load, onChange, or onSubmit.. Catalog client scripts can be triggered on three specific events: onLoad (when the form loads), onChange (when a field value changes), and onSubmit (when the form is submitted). These triggers allow dynamic client-side behavior such as field validation, auto-population, or conditional visibility without requiring a server round-trip.

Answer

They use GlideRecord to query data.

Answer

They can run on both client and server.

Answer

They are defined per catalog item only.

Question 15

A custom table 'u_custom_server' extends 'cmdb_ci_server' and has additional fields. The admin notices that while regular attribute updates on the parent table propagate correctly to the child, some custom fields are not being updated during discovery. What is the most likely cause?

Accepted Answer

The identification rule does not include custom fields.. ServiceNow's CMDB identification and reconciliation framework uses identification rules to determine which fields are used to match CI records during discovery. Custom fields on a child table like 'u_custom_server' are not automatically included in the parent table's identification rule; they must be explicitly added to the identification rule for the CI class. Without this, the discovery probe may create duplicate CIs or fail to update those custom fields, as the system does not consider them part of the unique identifier or update set.

Answer

The custom fields are not defined as 'Active' in the dictionary.

Answer

The discovery probe does not have access to the custom fields.

Answer

The custom table has a stale glide record.