SNOW-CSA Practice Test 10 — 10 Questions

Question 1

A user wants to create a report that shows the number of incidents by category for each month. Which report type best achieves this?

Accepted Answer

Bar chart with category on X-axis, count on Y-axis, and group by month.. A bar chart with category on the X-axis, count on the Y-axis, and grouping by month directly visualizes the number of incidents per category for each month. This report type uses a grouped bar chart, which allows the viewer to compare incident counts across categories while seeing the monthly breakdown side by side, fulfilling the user's requirement to show both dimensions clearly.

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Bar chart with category on X-axis and count on Y-axis.

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List report with category and month columns.

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Pie chart by category.

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Line chart with date on X-axis and count on Y-axis.

Question 2

Which THREE elements are required for a successful 'Password Reset' flow in ServiceNow? (Choose three.)

Accepted Answer

The 'Password Reset' plugin activated.. The 'Password Reset' plugin must be activated to enable the password reset functionality in ServiceNow. Without this plugin, the system lacks the core application logic and tables required to process password reset requests, making it a mandatory prerequisite.

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The 'password_reset' role assigned to the user.

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The user's security questions answered.

Question 3

Refer to the exhibit. What is the primary purpose of this Business Rule?

Accepted Answer

To update a timestamp field on the parent CI whenever a child CI is updated.. The Business Rule shown is an 'After' update rule that triggers on the 'cmdb_ci' table. It uses a 'setValue' call on the parent record (via 'current.parent') to update the 'sys_updated_on' field, which is the system timestamp. This ensures that whenever a child CI is updated, the parent CI's timestamp is refreshed, maintaining an accurate audit trail of changes in the CMDB hierarchy.

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To prevent updates to child CIs if the parent CI has not been updated recently.

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To log all changes made to a CI in a custom table.

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To delete child CIs when the parent CI is deleted.

Question 4

An administrator needs to create a new CI class for 'Database Instance' that extends the existing 'cmdb_ci' table. Which tool should be used?

Accepted Answer

CI Class Manager. The CI Class Manager is the dedicated tool in ServiceNow for creating and managing Configuration Item (CI) classes, including extending existing tables like 'cmdb_ci' to create a new 'Database Instance' class. It provides a guided interface to define class hierarchy, attributes, and relationships specific to CMDB, ensuring proper alignment with the Common Service Data Model (CSDM).

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System Definition > Tables

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CMDB Data Manager

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Studio

Question 5

A ServiceNow administrator is configuring Data Segmentation for CMDB. Which TWO statements are true about Data Segmentation? (Select exactly 2)

Accepted Answer

It can be used to restrict access to CI records based on user criteria.. Data Segmentation in ServiceNow restricts access to CI records based on user criteria, such as business unit or location, by evaluating conditions against the user's session. This is a row-level security mechanism that filters which CI records a user can see, making Option B correct. It works alongside standard ACLs, which handle field- and record-level permissions, allowing administrators to layer both for granular control, confirming Option E.

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It can be applied to individual CI fields.

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It is configured in the Data Segmentation module under System Security.

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It requires the subscription of a separate CMDB product license.

Question 6

What is the purpose of the CMDB Health Dashboard?

Accepted Answer

To monitor the completeness and compliance of CI data in the CMDB. The CMDB Health Dashboard is designed to monitor the completeness and compliance of Configuration Item (CI) data within the CMDB. It provides metrics and visualizations that help administrators identify data quality issues, such as missing mandatory fields, stale CIs, or violations of CMDB rules, ensuring the CMDB remains a reliable source of truth for IT operations.

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To manage user roles and permissions for CMDB

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To visualize relationships between CIs

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To configure discovery schedules and probes

Question 7

An administrator wants to create a new view called 'Mobile View' for the incident form to optimize it for mobile devices. Where should this view be created?

Accepted Answer

On the 'incident' table record under 'Views'. Views for specific tables, such as the 'incident' table, are created directly on the table record under the 'Views' related list. This allows the administrator to define a custom layout optimized for mobile devices, which is then stored as a 'sys_ui_view' record associated with the table. The platform uses this view when the 'Mobile View' is selected or when the form is accessed from a mobile device.

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On the 'sys_ui_section' table

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In the 'sys_ui_view' table directly

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In the 'Application Navigator' module

Question 8

A user reports that a field is not visible on the form. Which three factors could cause a field to be hidden? (Choose three.)

Accepted Answer

The field's visibility condition in a UI Policy. UI Policies can include visibility conditions that dynamically hide or show fields based on criteria such as the value of another field, the current state, or the user's role. When a field's visibility condition evaluates to false, the field is hidden from the form, even if it is present in the current view and the user has the appropriate role.

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The field's 'Active' checkbox is unchecked

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The field is configured as read-only

Question 9

An administrator needs to ensure that when a user changes the 'State' field to 'Resolved' on an incident form, the 'Resolution Notes' field becomes mandatory. What should be configured?

Accepted Answer

UI policy. A UI policy is the correct choice because it allows you to make a field mandatory based on a condition on the same form without requiring a server round-trip. When the 'State' field changes to 'Resolved', the UI policy can set the 'Resolution Notes' field to mandatory, and it runs client-side in real-time as the user interacts with the form.

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Business rule

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Client script with onChange event

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Data policy

Question 10

You are a ServiceNow administrator for a healthcare organization. The CMDB contains sensitive patient data under strict compliance rules. You need to ensure that only authorized users can view the full details of certain CIs, while still allowing change management to reference the CIs. What is the best practice to achieve this?

Accepted Answer

Use Access Controls (ACLs) to restrict read access to the sensitive CI records.. Access Controls (ACLs) are the correct mechanism to restrict read access to sensitive CI records while still allowing Change Management to reference them. ACLs can be configured to grant read access only to authorized users or roles, and the cmdb_ci table or specific CI records can be targeted. This ensures compliance with data privacy rules without removing the CIs from the CMDB or breaking downstream processes like change requests that need to link to those CIs.

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Move the sensitive CIs to a separate CMDB instance.

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Encrypt the fields containing sensitive data.

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Remove the sensitive CIs from the CMDB and maintain them externally.