SERVICENOW-CIS-DISCOVERY CMDB Integration And Maintenance — All Questions With Answers

Question 1mediummulti select

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When configuring Data Sources for CMDB reconciliation, which TWO of the following are true regarding the behavior of the Identification and Reconciliation Engine (IRE)?

Question 2hardmulti select

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Which THREE actions should you take when troubleshooting a discovery process that is failing to populate the 'Serial Number' field for a specific class of routers?

Question 3hardmultiple choice

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During a Discovery run, a Linux server CI is updated with a null value for its serial number, overwriting a manually entered value. Which configuration prevents this?

Question 4mediummultiple choice

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A Discovery administrator needs to ensure that only specific CI classes are populated by Discovery. Where should this configuration be managed to prevent unauthorized CI creation?

Question 5hardmultiple choice

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You have a custom CI class that is not appearing in the CMDB Health Dashboard reports. What is the first step to ensure it is included?

Question 6easymultiple choice

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Which Discovery feature allows you to automatically create relationships between newly discovered CIs and existing business applications?

Question 7hardmultiple choice

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You notice that the 'Last Discovered' field is not updating, even though the Discovery schedule runs successfully. What is the first thing you should check?

Question 8hardmultiple choice

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You have a situation where a CI is being updated, but you don't know which data source is responsible. Where can you look to find the authoritative source for each attribute?

Question 9mediummulti select

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Which THREE of the following are valid ways to improve the 'Correctness' metric in the CMDB Health Dashboard?

Question 10hardmulti select

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Which THREE of the following items are considered 'CI Identification' best practices?

Question 11mediummulti select

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Which THREE of the following are valid CMDB Health metrics?

Question 12mediummultiple choice

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When a discovery pattern finishes, which log should you review to see the raw payload output that was sent to the IRE?

Question 13hardmultiple choice

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You need to ensure that a specific attribute is NOT updated by any source except a manual update from a specific user group. How can this be done?

Question 14hardmultiple choice

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You are troubleshooting a scenario where Discovery is creating a new CI instead of updating an existing one. You have verified the serial number is correctly identified. What is the most likely cause within the Identification Rule?

Question 15hardmultiple choice

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You need to ensure that Discovery data from a third-party integration does not overwrite manual updates made by the IT team in the CMDB. Which feature should you configure?

Question 16mediummultiple choice

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During Discovery, a switch is identified, but its related interfaces are not appearing in the CMDB. What is the first thing you should check?

Question 17mediummultiple choice

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You are tasked with ensuring that Discovery only populates the 'Short Description' field on a CI if it is currently empty. Which IRE feature allows for this conditional update?

Question 18hardmultiple choice

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A complex environment requires that two different Discovery sources (e.g., ServiceWatch and a third-party tool) populate the same CI attributes. How can you ensure the third-party tool's data is preferred over Discovery for specific attributes?

Question 19mediummulti select

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Which TWO actions should you perform to maintain the integrity of the CMDB when a CI is decommissioned?

Question 20hardmulti select

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Which TWO issues might be discovered in the 'Correctness' category of the CMDB Health Dashboard?

Question 21easymulti select

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Which THREE of the following are valid sources for the Identification and Reconciliation Engine (IRE)?

Question 22mediummultiple choice

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During a CMDB health review, you find a Windows server CI whose 'Serial number' attribute was populated by SCCM integration but is actually the system's asset tag, not the hardware serial. The correct hardware serial is available from the Discovery source. Which feature should you configure to ensure the hardware serial from Discovery wins over the SCCM value on subsequent updates?

Question 23mediummultiple choice

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You are a ServiceNow Discovery administrator. A new Windows server was discovered and a CI was created in the CMDB. Later, the server's hostname was changed from WEB01 to WEB02. After the next discovery run, you notice that the original CI for WEB01 still exists and a new CI for WEB02 has been created. What is the most likely cause of this duplicate CI?

Question 24mediummultiple choice

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A discovery administrator is troubleshooting why a CI's 'operational_status' is not being updated during Discovery, even though the CI is discovered and other attributes are refreshed. The CI Class Manager shows that the class has an identification rule that uses 'Name' and 'Serial Number'. What is the most likely cause?

Question 25mediummultiple choice

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You are troubleshooting a scenario where Discovery is creating duplicate CIs for the same server. Which table should you inspect to verify the Identification Rule settings for the specific CI class?

Question 26hardmultiple choice

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During a Discovery run, a Linux server is identified, but the CMDB record is not updated with the latest memory information. Which log should be inspected to troubleshoot the Identification and Reconciliation engine (IRE) process?

Question 27hardmultiple choice

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A Discovery scan successfully identifies a Linux server, but the 'Operating System' field is not being updated in the CMDB. You have verified that the pattern correctly extracts the OS version. What is the most likely configuration issue?

Question 28mediummultiple choice

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You notice that Discovery is creating duplicate CIs for Windows servers. Which CMDB feature should you investigate first to ensure Discovery correctly identifies existing CIs?

Question 29mediummultiple choice

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When reviewing the CMDB Health Dashboard, you notice a high 'Staleness' score for several Windows servers. What is the primary cause of high staleness?

Question 30easymultiple choice

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Which tool provides a visual representation of how different data sources are contributing to the current state of a CI record?

Question 31mediummultiple choice

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When using the Identification and Reconciliation Engine (IRE), what happens if a payload contains a CI that matches multiple existing CIs based on the identification rule?

Question 32mediummultiple choice

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What is the consequence of having an incorrect 'Identification Rule' for a hardware CI class?

Question 33mediummultiple choice

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An administrator wants to ensure that data imported from an external asset system does not overwrite data collected by Discovery. How should this be configured?

Question 34hardmultiple choice

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A pattern is failing to map a specific attribute because the command used returns multi-line output. What is the standard way to handle this in a Discovery Pattern?

Question 35mediummultiple choice

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What is the purpose of a 'Discovery Source' in the CMDB?

Question 36easymultiple choice

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Which action should you perform before modifying a default Discovery Pattern?

Question 37hardmultiple choice

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You are migrating from legacy horizontal discovery to Service Mapping. How should you handle the transition of existing CMDB CI relationships?

Question 38easymultiple choice

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Which module allows you to visualize the dependencies and connections between CIs in a map view?

Question 39mediummultiple choice

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When a CI record is 'Orphaned' according to the CMDB Health Dashboard, what does this mean?

Question 40mediummultiple choice

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What is the primary role of the Identification and Reconciliation Engine (IRE) in the Discovery process?

Question 41mediummultiple choice

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Which of the following best describes the purpose of 'CMDB Data Manager'?

Question 42easymultiple choice

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What is the purpose of the 'discovery_id' in a discovery log?

Question 43mediummultiple choice

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When a discovery pattern finishes, it creates an 'Identification' payload. Where is this payload processed?

Question 44easymultiple choice

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What is the primary function of the 'CI Class Manager'?

Question 45hardmultiple choice

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You are creating a custom CI class. Which step is essential to ensure that Discovery can identify CIs of this new class?

Question 46mediummultiple choice

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If Discovery cannot find a pattern for an OS version, what does the system typically do?

Question 47hardmultiple choice

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Which component is responsible for orchestrating the flow of CI data from the discovery source to the CMDB, ensuring data quality?

Question 48mediummultiple choice

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Which of the following best describes how the CMDB Health Dashboard defines 'Duplicate' CIs?

Question 49hardmultiple choice

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When a pattern step uses a 'Query' to the target, what is the 'Temporary Variable' used for?

Question 50easymultiple choice

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Where can you see the 'Discovery Log' for a specific device that was scanned?

Question 51mediummultiple choice

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If you need to change the priority of a data source for a CI attribute, where do you go?

Question 52hardmultiple choice

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A business service has become 'inaccurate' in Service Mapping. What is the standard troubleshooting step?

Question 53mediummulti select

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Which TWO of the following factors contribute to the CMDB Health Dashboard's 'Completeness' score?

Question 54hardmulti select

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Which TWO of the following are common issues that cause the Identification and Reconciliation Engine (IRE) to generate an error?

Question 55mediummulti select

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Which TWO of the following are potential side effects of an improperly configured Reconciliation Rule?

Question 56mediummulti select

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Which TWO of the following actions help reduce 'Staleness' in the CMDB?

Question 57hardmulti select

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Which THREE of the following are components or features that are part of the 'Discovery' to 'CMDB' data pipeline?

Question 58mediummultiple choice

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What is the primary function of an 'Identification Rule'?

Question 59easymultiple choice

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Which of the following is the most effective way to view the relationships of a CI in a graphical format?

Question 60hardmultiple choice

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When a Discovery pattern step fails due to a timeout, what is the best approach to fix it?

Question 61easymultiple choice

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What is the primary benefit of using the CMDB Health Dashboard?

Question 62mediummultiple choice

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Which of the following is a common symptom of a 'stale' CI?

Question 63mediummultiple choice

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Which of the following is true regarding the relationship between Discovery and the CMDB?

Question 64easymultiple choice

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In the context of the CMDB, what does 'Orphan' refer to?

Question 65hardmultiple choice

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You are implementing a new discovery tool and want to ensure it integrates seamlessly with existing CMDB identification rules. What is the first step?

Question 66mediummultiple choice

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What happens in the CMDB when a 'Reconciliation Rule' identifies a conflict between two data sources?

Question 67hardmultiple choice

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If you need to define a new CI attribute that should be populated by Discovery, which task is mandatory?

Question 68mediummultiple choice

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Which of the following describes the purpose of the 'CI Class Manager'?

Question 69mediummultiple choice

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You are configuring a Discovery CI identification rule for Linux servers and notice that multiple CIs are being created for the same physical device. Which component should you verify to ensure the Identification Engine correctly links the incoming data to an existing CI?

Question 70easymultiple choice

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A technician reports that Discovery is updating the 'Last discovered' field, but the 'Operational status' is not changing as expected. Where should you investigate the mapping of Discovery data to the CMDB?

Question 71mediummultiple choice

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A Discovery run is successfully finding CIs, but the 'CMDB Health Dashboard' shows 'Staleness' errors. What is the primary cause of staleness in the CMDB?

Question 72easymultiple choice

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Which ServiceNow feature allows you to visualize the flow of data from Discovery into the CMDB, helping to debug why a CI attribute was populated with a specific value?

Question 73mediummultiple choice

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You want to exclude specific network devices from being created in the CMDB by Discovery. How do you implement this?

Question 74hardmultiple choice

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After an upgrade, several CIs are showing as 'Orphaned'. What does this status imply in the context of CMDB Health?

Question 75easymultiple choice

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Where can you find a summary of the total number of CIs discovered versus those updated, identifying potential efficiency issues in your Discovery infrastructure?

Question 76mediummulti select

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Which THREE types of metrics are tracked by the CMDB Health Dashboard?

Question 77easymultiple choice

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Which of the following is the most effective way to monitor the health of your discovery process on a daily basis?

Question 78hardmulti select

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When the Identification and Reconciliation Engine (IRE) processes a payload, which THREE components determine if a CI is updated or created?

Question 79hardmultiple choice

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During a Discovery run in a large data center, the same Windows server is being discovered by two separate MID Servers that both have network access to the server's subnet. The server appears as a single CI, but its 'Last discovered' timestamp and certain network adapter attributes keep flipping between values from each MID Server on every run. Which configuration should you review first to understand and control this behavior?

Question 80mediummultiple choice

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A CMDB administrator notices that a Linux server CI created by Discovery has a serial number attribute populated by a third-party import, while Discovery populates the same attribute with a different value. The administrator wants Discovery's value to take precedence over the import when both sources update the CI. Which mechanism should be configured to control this precedence?

Question 81mediummultiple choice

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During a CMDB health check, an administrator notices that a Windows server CI has a stale record in the CMDB even though the server was decommissioned three months ago. The administrator wants to ensure that decommissioned CIs are automatically marked as retired. Which CMDB feature should be configured to achieve this?

Question 82hardmultiple choice

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A ServiceNow administrator is configuring a CI identification rule for a custom CI class 'Network Router'. The class has a unique attribute 'serial_number' and a non-unique attribute 'model'. The administrator wants to ensure that if a router with the same serial number already exists, Discovery updates that CI instead of creating a new one. Which identification rule configuration should be used?

Question 83easymultiple choice

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An administrator needs to review which CIs were recently modified by an integration and confirm the source of each change. Which CMDB capability provides a chronological record of attribute-level changes on a CI, including the data source that made the change?

Question 84hardmultiple choice

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A CMDB administrator is troubleshooting why a Linux server CI keeps losing its correct 'CPU count' value after each nightly discovery run. The discovery source correctly reports 8 CPUs, but the stored value reverts to 2. Which configuration should be inspected first to explain the reversion?

Question 85mediummulti select

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A CMDB manager must reduce duplicate server CIs that are being created because two discovery sources report slightly different values for the same hostname. Which TWO actions should be taken to improve matching and reduce duplicate creation? (Choose two.)

Question 86hardmultiple choice

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You are a ServiceNow Discovery administrator for a large enterprise. You have configured Discovery to populate the CMDB with data from multiple sources, including ServiceNow Discovery, SCCM, and a third-party asset management system. You need to ensure that the CMDB is not polluted with duplicate CIs and that the most authoritative data source wins when there are conflicts. Which feature should you use to achieve this?

Question 87mediummultiple choice

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During a Discovery run, a Windows server is discovered and its hostname matches an existing CI in the CMDB, but the serial number differs. The CI Class Manager shows that the class uses a CI Identification rule with 'Hostname' as the only identifier. What is the most likely outcome for this CI?

Question 88hardmultiple choice

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A CMDB administrator notices that a business application CI's relationships to its supporting servers are correct, but the application's 'Environment' attribute is blank even though Discovery populates it on the servers. Which concept explains why the application CI lacks the value and what should be done?

Question 89hardmultiple choice

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A CMDB administrator notices that a Linux server CI has multiple IP addresses, but only one is being discovered and stored in the 'ip_address' field. The Discovery pattern uses the 'nmap' command to scan the server. What is the most likely reason for this behavior?

Question 90easymultiple choice

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You are a ServiceNow Discovery administrator. After a recent discovery run, you notice that a Linux server CI has an incorrect operating system version attribute. You want to manually correct this value in the CMDB. Which module should you use to edit the CI record?

Question 91hardmulti select

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You are a ServiceNow Discovery administrator. You have been asked to ensure that the CMDB remains accurate and up-to-date when CIs are retired or decommissioned. Which two actions should you perform to maintain CMDB integrity in this scenario? (Choose two.)

Question 92mediummultiple choice

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You are a ServiceNow Discovery administrator. A discovery pattern for a network device is failing to populate the 'Firmware Version' attribute. You have confirmed that the SNMP OID for firmware version is correctly queried and returns a value. However, the attribute remains empty in the CMDB. What is the most likely reason for this issue?

Question 93hardmultiple choice

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A CMDB administrator is investigating why a discovered printer CI is not showing any relationships to the network switch it is connected to, even though the switch was discovered. The Discovery pattern for printers includes steps to collect ARP tables and MAC addresses. What is the most likely reason for the missing relationship?

Question 94mediummulti select

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A CMDB administrator is configuring CI identification for a new class of network devices. The administrator wants to ensure that duplicate CIs are minimized. Which two actions should the administrator take? (Choose two.)

Question 1mediummulti select

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When configuring Data Sources for CMDB reconciliation, which TWO of the following are true regarding the behavior of the Identification and Reconciliation Engine (IRE)?

Question 2hardmulti select

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Which THREE actions should you take when troubleshooting a discovery process that is failing to populate the 'Serial Number' field for a specific class of routers?

Question 3hardmultiple choice

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During a Discovery run, a Linux server CI is updated with a null value for its serial number, overwriting a manually entered value. Which configuration prevents this?

Question 4mediummultiple choice

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A Discovery administrator needs to ensure that only specific CI classes are populated by Discovery. Where should this configuration be managed to prevent unauthorized CI creation?

Question 5hardmultiple choice

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You have a custom CI class that is not appearing in the CMDB Health Dashboard reports. What is the first step to ensure it is included?

Question 6easymultiple choice

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Which Discovery feature allows you to automatically create relationships between newly discovered CIs and existing business applications?

Question 7hardmultiple choice

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You notice that the 'Last Discovered' field is not updating, even though the Discovery schedule runs successfully. What is the first thing you should check?

Question 8hardmultiple choice

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You have a situation where a CI is being updated, but you don't know which data source is responsible. Where can you look to find the authoritative source for each attribute?

Question 9mediummulti select

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Which THREE of the following are valid ways to improve the 'Correctness' metric in the CMDB Health Dashboard?

Question 10hardmulti select

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Which THREE of the following items are considered 'CI Identification' best practices?

Question 11mediummulti select

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Which THREE of the following are valid CMDB Health metrics?

Question 12mediummultiple choice

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When a discovery pattern finishes, which log should you review to see the raw payload output that was sent to the IRE?

Question 13hardmultiple choice

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You need to ensure that a specific attribute is NOT updated by any source except a manual update from a specific user group. How can this be done?

Question 14hardmultiple choice

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You are troubleshooting a scenario where Discovery is creating a new CI instead of updating an existing one. You have verified the serial number is correctly identified. What is the most likely cause within the Identification Rule?

Question 15hardmultiple choice

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You need to ensure that Discovery data from a third-party integration does not overwrite manual updates made by the IT team in the CMDB. Which feature should you configure?

Question 16mediummultiple choice

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During Discovery, a switch is identified, but its related interfaces are not appearing in the CMDB. What is the first thing you should check?

Question 17mediummultiple choice

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You are tasked with ensuring that Discovery only populates the 'Short Description' field on a CI if it is currently empty. Which IRE feature allows for this conditional update?

Question 18hardmultiple choice

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A complex environment requires that two different Discovery sources (e.g., ServiceWatch and a third-party tool) populate the same CI attributes. How can you ensure the third-party tool's data is preferred over Discovery for specific attributes?

Question 19mediummulti select

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Which TWO actions should you perform to maintain the integrity of the CMDB when a CI is decommissioned?

Question 20hardmulti select

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Which TWO issues might be discovered in the 'Correctness' category of the CMDB Health Dashboard?

Question 21easymulti select

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Which THREE of the following are valid sources for the Identification and Reconciliation Engine (IRE)?

Question 22mediummultiple choice

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During a CMDB health review, you find a Windows server CI whose 'Serial number' attribute was populated by SCCM integration but is actually the system's asset tag, not the hardware serial. The correct hardware serial is available from the Discovery source. Which feature should you configure to ensure the hardware serial from Discovery wins over the SCCM value on subsequent updates?

Question 23mediummultiple choice

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You are a ServiceNow Discovery administrator. A new Windows server was discovered and a CI was created in the CMDB. Later, the server's hostname was changed from WEB01 to WEB02. After the next discovery run, you notice that the original CI for WEB01 still exists and a new CI for WEB02 has been created. What is the most likely cause of this duplicate CI?

Question 24mediummultiple choice

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A discovery administrator is troubleshooting why a CI's 'operational_status' is not being updated during Discovery, even though the CI is discovered and other attributes are refreshed. The CI Class Manager shows that the class has an identification rule that uses 'Name' and 'Serial Number'. What is the most likely cause?

Question 25mediummultiple choice

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You are troubleshooting a scenario where Discovery is creating duplicate CIs for the same server. Which table should you inspect to verify the Identification Rule settings for the specific CI class?

Question 26hardmultiple choice

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During a Discovery run, a Linux server is identified, but the CMDB record is not updated with the latest memory information. Which log should be inspected to troubleshoot the Identification and Reconciliation engine (IRE) process?

Question 27hardmultiple choice

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A Discovery scan successfully identifies a Linux server, but the 'Operating System' field is not being updated in the CMDB. You have verified that the pattern correctly extracts the OS version. What is the most likely configuration issue?

Question 28mediummultiple choice

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You notice that Discovery is creating duplicate CIs for Windows servers. Which CMDB feature should you investigate first to ensure Discovery correctly identifies existing CIs?

Question 29mediummultiple choice

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When reviewing the CMDB Health Dashboard, you notice a high 'Staleness' score for several Windows servers. What is the primary cause of high staleness?

Question 30easymultiple choice

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Which tool provides a visual representation of how different data sources are contributing to the current state of a CI record?

Question 31mediummultiple choice

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When using the Identification and Reconciliation Engine (IRE), what happens if a payload contains a CI that matches multiple existing CIs based on the identification rule?

Question 32mediummultiple choice

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What is the consequence of having an incorrect 'Identification Rule' for a hardware CI class?

Question 33mediummultiple choice

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An administrator wants to ensure that data imported from an external asset system does not overwrite data collected by Discovery. How should this be configured?

Question 34hardmultiple choice

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A pattern is failing to map a specific attribute because the command used returns multi-line output. What is the standard way to handle this in a Discovery Pattern?

Question 35mediummultiple choice

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What is the purpose of a 'Discovery Source' in the CMDB?

Question 36easymultiple choice

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Which action should you perform before modifying a default Discovery Pattern?

Question 37hardmultiple choice

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You are migrating from legacy horizontal discovery to Service Mapping. How should you handle the transition of existing CMDB CI relationships?

Question 38easymultiple choice

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Which module allows you to visualize the dependencies and connections between CIs in a map view?

Question 39mediummultiple choice

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When a CI record is 'Orphaned' according to the CMDB Health Dashboard, what does this mean?

Question 40mediummultiple choice

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What is the primary role of the Identification and Reconciliation Engine (IRE) in the Discovery process?

Question 41mediummultiple choice

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Which of the following best describes the purpose of 'CMDB Data Manager'?

Question 42easymultiple choice

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What is the purpose of the 'discovery_id' in a discovery log?

Question 43mediummultiple choice

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When a discovery pattern finishes, it creates an 'Identification' payload. Where is this payload processed?

Question 44easymultiple choice

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What is the primary function of the 'CI Class Manager'?

Question 45hardmultiple choice

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You are creating a custom CI class. Which step is essential to ensure that Discovery can identify CIs of this new class?

Question 46mediummultiple choice

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If Discovery cannot find a pattern for an OS version, what does the system typically do?

Question 47hardmultiple choice

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Which component is responsible for orchestrating the flow of CI data from the discovery source to the CMDB, ensuring data quality?

Question 48mediummultiple choice

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Which of the following best describes how the CMDB Health Dashboard defines 'Duplicate' CIs?

Question 49hardmultiple choice

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When a pattern step uses a 'Query' to the target, what is the 'Temporary Variable' used for?

Question 50easymultiple choice

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Where can you see the 'Discovery Log' for a specific device that was scanned?

Question 51mediummultiple choice

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If you need to change the priority of a data source for a CI attribute, where do you go?

Question 52hardmultiple choice

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A business service has become 'inaccurate' in Service Mapping. What is the standard troubleshooting step?

Question 53mediummulti select

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Which TWO of the following factors contribute to the CMDB Health Dashboard's 'Completeness' score?

Question 54hardmulti select

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Which TWO of the following are common issues that cause the Identification and Reconciliation Engine (IRE) to generate an error?

Question 55mediummulti select

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Which TWO of the following are potential side effects of an improperly configured Reconciliation Rule?

Question 56mediummulti select

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Which TWO of the following actions help reduce 'Staleness' in the CMDB?

Question 57hardmulti select

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Which THREE of the following are components or features that are part of the 'Discovery' to 'CMDB' data pipeline?

Question 58mediummultiple choice

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What is the primary function of an 'Identification Rule'?

Question 59easymultiple choice

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Which of the following is the most effective way to view the relationships of a CI in a graphical format?

Question 60hardmultiple choice

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When a Discovery pattern step fails due to a timeout, what is the best approach to fix it?

Question 61easymultiple choice

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What is the primary benefit of using the CMDB Health Dashboard?

Question 62mediummultiple choice

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Which of the following is a common symptom of a 'stale' CI?

Question 63mediummultiple choice

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Which of the following is true regarding the relationship between Discovery and the CMDB?

Question 64easymultiple choice

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In the context of the CMDB, what does 'Orphan' refer to?

Question 65hardmultiple choice

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You are implementing a new discovery tool and want to ensure it integrates seamlessly with existing CMDB identification rules. What is the first step?

Question 66mediummultiple choice

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What happens in the CMDB when a 'Reconciliation Rule' identifies a conflict between two data sources?

Question 67hardmultiple choice

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If you need to define a new CI attribute that should be populated by Discovery, which task is mandatory?

Question 68mediummultiple choice

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Which of the following describes the purpose of the 'CI Class Manager'?

Question 69mediummultiple choice

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You are configuring a Discovery CI identification rule for Linux servers and notice that multiple CIs are being created for the same physical device. Which component should you verify to ensure the Identification Engine correctly links the incoming data to an existing CI?

Question 70easymultiple choice

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A technician reports that Discovery is updating the 'Last discovered' field, but the 'Operational status' is not changing as expected. Where should you investigate the mapping of Discovery data to the CMDB?

Question 71mediummultiple choice

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A Discovery run is successfully finding CIs, but the 'CMDB Health Dashboard' shows 'Staleness' errors. What is the primary cause of staleness in the CMDB?

Question 72easymultiple choice

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Which ServiceNow feature allows you to visualize the flow of data from Discovery into the CMDB, helping to debug why a CI attribute was populated with a specific value?

Question 73mediummultiple choice

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You want to exclude specific network devices from being created in the CMDB by Discovery. How do you implement this?

Question 74hardmultiple choice

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After an upgrade, several CIs are showing as 'Orphaned'. What does this status imply in the context of CMDB Health?

Question 75easymultiple choice

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Where can you find a summary of the total number of CIs discovered versus those updated, identifying potential efficiency issues in your Discovery infrastructure?

Question 76mediummulti select

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Which THREE types of metrics are tracked by the CMDB Health Dashboard?

Question 77easymultiple choice

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Which of the following is the most effective way to monitor the health of your discovery process on a daily basis?

Question 78hardmulti select

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When the Identification and Reconciliation Engine (IRE) processes a payload, which THREE components determine if a CI is updated or created?

Question 79hardmultiple choice

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During a Discovery run in a large data center, the same Windows server is being discovered by two separate MID Servers that both have network access to the server's subnet. The server appears as a single CI, but its 'Last discovered' timestamp and certain network adapter attributes keep flipping between values from each MID Server on every run. Which configuration should you review first to understand and control this behavior?

Question 80mediummultiple choice

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A CMDB administrator notices that a Linux server CI created by Discovery has a serial number attribute populated by a third-party import, while Discovery populates the same attribute with a different value. The administrator wants Discovery's value to take precedence over the import when both sources update the CI. Which mechanism should be configured to control this precedence?

Question 81mediummultiple choice

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During a CMDB health check, an administrator notices that a Windows server CI has a stale record in the CMDB even though the server was decommissioned three months ago. The administrator wants to ensure that decommissioned CIs are automatically marked as retired. Which CMDB feature should be configured to achieve this?

Question 82hardmultiple choice

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A ServiceNow administrator is configuring a CI identification rule for a custom CI class 'Network Router'. The class has a unique attribute 'serial_number' and a non-unique attribute 'model'. The administrator wants to ensure that if a router with the same serial number already exists, Discovery updates that CI instead of creating a new one. Which identification rule configuration should be used?

Question 83easymultiple choice

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An administrator needs to review which CIs were recently modified by an integration and confirm the source of each change. Which CMDB capability provides a chronological record of attribute-level changes on a CI, including the data source that made the change?

Question 84hardmultiple choice

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A CMDB administrator is troubleshooting why a Linux server CI keeps losing its correct 'CPU count' value after each nightly discovery run. The discovery source correctly reports 8 CPUs, but the stored value reverts to 2. Which configuration should be inspected first to explain the reversion?

Question 85mediummulti select

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A CMDB manager must reduce duplicate server CIs that are being created because two discovery sources report slightly different values for the same hostname. Which TWO actions should be taken to improve matching and reduce duplicate creation? (Choose two.)

Question 86hardmultiple choice

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You are a ServiceNow Discovery administrator for a large enterprise. You have configured Discovery to populate the CMDB with data from multiple sources, including ServiceNow Discovery, SCCM, and a third-party asset management system. You need to ensure that the CMDB is not polluted with duplicate CIs and that the most authoritative data source wins when there are conflicts. Which feature should you use to achieve this?

Question 87mediummultiple choice

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During a Discovery run, a Windows server is discovered and its hostname matches an existing CI in the CMDB, but the serial number differs. The CI Class Manager shows that the class uses a CI Identification rule with 'Hostname' as the only identifier. What is the most likely outcome for this CI?

Question 88hardmultiple choice

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A CMDB administrator notices that a business application CI's relationships to its supporting servers are correct, but the application's 'Environment' attribute is blank even though Discovery populates it on the servers. Which concept explains why the application CI lacks the value and what should be done?

Question 89hardmultiple choice

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A CMDB administrator notices that a Linux server CI has multiple IP addresses, but only one is being discovered and stored in the 'ip_address' field. The Discovery pattern uses the 'nmap' command to scan the server. What is the most likely reason for this behavior?

Question 90easymultiple choice

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You are a ServiceNow Discovery administrator. After a recent discovery run, you notice that a Linux server CI has an incorrect operating system version attribute. You want to manually correct this value in the CMDB. Which module should you use to edit the CI record?

Question 91hardmulti select

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You are a ServiceNow Discovery administrator. You have been asked to ensure that the CMDB remains accurate and up-to-date when CIs are retired or decommissioned. Which two actions should you perform to maintain CMDB integrity in this scenario? (Choose two.)

Question 92mediummultiple choice

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You are a ServiceNow Discovery administrator. A discovery pattern for a network device is failing to populate the 'Firmware Version' attribute. You have confirmed that the SNMP OID for firmware version is correctly queried and returns a value. However, the attribute remains empty in the CMDB. What is the most likely reason for this issue?

Question 93hardmultiple choice

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A CMDB administrator is investigating why a discovered printer CI is not showing any relationships to the network switch it is connected to, even though the switch was discovered. The Discovery pattern for printers includes steps to collect ARP tables and MAC addresses. What is the most likely reason for the missing relationship?

Question 94mediummulti select

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A CMDB administrator is configuring CI identification for a new class of network devices. The administrator wants to ensure that duplicate CIs are minimized. Which two actions should the administrator take? (Choose two.)