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You are troubleshooting a scenario where Discovery is creating duplicate CIs for the same server. Which table should you inspect to verify the Identification Rule settings for the specific CI class?
Identification Rules for CI classes are stored in the cmdb_identifier_entry table, which holds the individual identifier entries (e.g., serial number, name, MAC address) that the IRE uses to match incoming records to existing CIs. Inspecting this table lets you verify which ident…Read full explanation
During a Discovery run, a Linux server is identified, but the CMDB record is not updated with the latest memory information. Which log should be inspected to troubleshoot the Identification and Reconciliation engine (IRE) process?
The Identification and Reconciliation Engine (IRE) processes discovery data to identify CIs and reconcile them into the CMDB. When IRE fails to update CI attributes such as memory information, the IRE log is the correct place to inspect for identification errors, reconciliation r…Read full explanation
A Discovery scan successfully identifies a Linux server, but the 'Operating System' field is not being updated in the CMDB. You have verified that the pattern correctly extracts the OS version. What is the most likely configuration issue?
Data source reconciliation rules determine which data sources have update authority for specific fields.
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