MS-900 Describe Microsoft 365 pricing and support Practice Test 6 — 15 Questions

Question 1

A small business with 50 users currently has Microsoft 365 Business Basic subscriptions. They need the desktop versions of Office apps (Word, Excel, PowerPoint) for each user, in addition to the web and mobile versions they already have. What should they purchase for each user?

Accepted Answer

Microsoft 365 Business Standard license. Microsoft 365 Business Standard includes the desktop versions of Office apps (Word, Excel, PowerPoint) plus web and mobile access, making it the correct upgrade from Business Basic. The customer already has web and mobile apps via Business Basic, so adding Business Standard provides the missing desktop apps without over-provisioning.

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Microsoft 365 F3 license

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Office 365 E1 license

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Microsoft 365 Business Voice add-on

Question 2

A company with 100 users currently has Microsoft 365 Business Standard. The IT department wants to add governance-level security features, including conditional access policies, Microsoft Defender for Office 365, and compliance tools like litigation hold and eDiscovery. Which licensing upgrade should they consider?

Accepted Answer

Microsoft 365 Business Premium. Microsoft 365 Business Premium is the correct upgrade because it includes all the governance-level security features requested: Conditional Access (via Azure AD P1), Microsoft Defender for Office 365 (Plan 1), and compliance tools like litigation hold and eDiscovery (via the Microsoft Purview compliance portal). This SKU is designed for organizations with up to 300 users that need enterprise-grade security and compliance on top of the Business Standard productivity apps.

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Microsoft 365 E3

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Microsoft 365 F3

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Office 365 E1

Question 3

A user with a Microsoft 365 Business Basic subscription needs help with a billing issue. They want immediate assistance without paying extra. What support option is already included in their subscription at no additional cost?

Accepted Answer

Online self-help documentation and community forums. Microsoft 365 Business Basic subscriptions include access to online self-help documentation, community forums, and web-based support articles at no additional cost. This is the baseline support level for all Microsoft 365 plans, providing users with resources to resolve common issues like billing without requiring a paid support plan.

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24/7 technical phone support

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Proactive monitoring and advisory services

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Priority support with fast response times

Question 4

A registered nonprofit organization with 100 employees wants to use Microsoft 365 Business Basic at no cost. Which program should they apply for to be eligible for donated or discounted subscriptions?

Accepted Answer

Microsoft Nonprofit Program. Option C is correct because the Microsoft Nonprofit Program provides eligible nonprofit organizations with donated or discounted subscriptions to Microsoft 365 Business Basic (and other products). A registered nonprofit with 100 employees qualifies for up to 10 donated licenses of Microsoft 365 Business Basic (or equivalent) and can purchase additional licenses at a significant discount. This program is specifically designed to support nonprofit missions by reducing technology costs.

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Microsoft Enterprise Agreement

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Microsoft Open Licensing

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Microsoft Cloud Solution Provider (CSP) program

Question 5

A small business with 15 employees needs Microsoft 365 subscriptions that include desktop versions of Office apps and business-class email. They have a limited budget. Which is the most cost-effective plan that meets these requirements?

Accepted Answer

Microsoft 365 Business Standard. Microsoft 365 Business Standard is the most cost-effective plan that includes both desktop versions of Office apps (e.g., Word, Excel, PowerPoint) and business-class email (Exchange Online with a 50 GB mailbox and custom domain). Business Basic only provides web and mobile Office apps without desktop installations, while Business Premium adds advanced security and device management features that exceed the small business's limited budget and stated requirements. Office 365 E1 is an enterprise plan that lacks desktop Office apps entirely.

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Microsoft 365 Business Basic

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Microsoft 365 Business Premium

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Office 365 E1

Question 6

A company with 200 users has Microsoft 365 Business Standard licenses. They need to add Microsoft 365 Defender for Office 365 (Plan 2) for increased protection against advanced threats. What should they purchase?

Accepted Answer

Purchase the Microsoft 365 Defender for Office 365 Plan 2 add-on. Microsoft 365 Business Standard licenses include basic email security but lack advanced threat protection features like automated investigation, threat hunting, and simulation training. Purchasing the Microsoft 365 Defender for Office 365 Plan 2 add-on directly adds these capabilities to existing Business Standard users without requiring a license upgrade, making it the most cost-effective and targeted solution.

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Upgrade each user to Microsoft 365 Business Premium

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Purchase Microsoft 365 E3 licenses

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Install the Microsoft Defender for Endpoint standalone subscription

Question 7

An organization has 50 users with Microsoft 365 Business Premium licenses. They are considering moving to Microsoft 365 E3 for better compliance and advanced analytics features. What is the relationship between these plans?

Accepted Answer

E3 is an upgrade from Business Premium in terms of security and compliance. Microsoft 365 Business Premium is designed for small and medium-sized businesses (up to 300 users) and includes security features like Microsoft Defender for Business and compliance capabilities such as Data Loss Prevention (DLP). Microsoft 365 E3 is an enterprise-grade plan that offers advanced compliance features (e.g., eDiscovery, Legal Hold, Advanced Audit) and more robust analytics via Power BI Pro, making it an upgrade in compliance and analytics, though Business Premium has slightly stronger built-in security for its user count.

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E3 is a downgrade from Business Premium

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E3 is designed for smaller organizations while Business Premium is for enterprise

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They are equivalent but E3 includes additional apps

Question 8

A company with 100 users wants to provide all users with Microsoft Teams and cloud file storage, but only the sales team of 20 users needs access to Dynamics 365. Which licensing approach is most cost-effective?

Accepted Answer

Purchase Microsoft 365 Business Basic for all 100 users and Dynamics 365 Sales Professional for the 20 sales users.. Microsoft 365 Business Basic includes Teams and SharePoint for all users at a low cost. Adding Dynamics 365 Sales Professional licenses only for the sales team minimizes expense. Business Premium is more expensive, E3 is also pricier, and Business Central is an ERP not a CRM. Hence, the correct approach is Business Basic plus Dynamics 365 Sales for the sales team.

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Purchase Microsoft 365 Business Premium for all 100 users.

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Purchase Microsoft 365 E3 for all 100 users and add Dynamics 365 for the sales team.

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Purchase Microsoft 365 Business Basic for all users and Dynamics 365 Business Central for the 20 sales users.

Question 9

An organization with 150 users currently uses Microsoft 365 Business Standard. They need advanced compliance features (litigation hold and eDiscovery Standard) for all users, and Microsoft Defender for Office 365 Plan 1 for the 50 users in the finance department. What is the most cost-effective licensing approach?

Accepted Answer

Upgrade all users to Microsoft 365 E3 and add Microsoft Defender for Office 365 Plan 1 for the finance department. Option B is the most cost-effective because it upgrades all users to Microsoft 365 E3, which includes the required advanced compliance features (litigation hold and eDiscovery Standard) natively, and then adds Microsoft Defender for Office 365 Plan 1 only for the 50 finance users who need it. This avoids the higher per-user cost of Business Premium (which lacks E3's compliance depth) or E5 (which includes unnecessary advanced features), while still meeting all stated requirements.

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Upgrade all users to Microsoft 365 Business Premium

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Purchase Microsoft 365 E5 for all users

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Keep Business Standard and purchase Microsoft 365 E5 Compliance add-on for all users plus Exchange Online Protection for finance

Question 10

A small business with 10 employees needs the desktop versions of Microsoft 365 apps (Word, Excel, PowerPoint) and 1 TB of cloud storage per user. They do not need business email because they use a separate provider. Which Microsoft 365 plan should they purchase?

Accepted Answer

Microsoft 365 Apps for Business. Microsoft 365 Apps for Business is the correct plan because it provides the desktop versions of Word, Excel, and PowerPoint along with 1 TB of OneDrive cloud storage per user, but does not include Exchange Online (business email). This matches the requirement exactly, as the customer uses a separate email provider and only needs the Office apps and storage.

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Microsoft 365 Business Basic

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Microsoft 365 Business Standard

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Microsoft 365 Business Premium

Question 11

A company has a mix of full-time employees and contractors. Full-time employees need Microsoft 365 desktop apps, email, and cloud storage. Contractors only need email and cloud storage. Which licensing approach is the most cost-effective?

Accepted Answer

Assign Microsoft 365 Business Basic to contractors and Microsoft 365 Business Standard to full-time employees. Microsoft 365 Business Basic provides web and mobile versions of Office apps, email (Exchange Online), and cloud storage (OneDrive/SharePoint) — sufficient for contractors who don't need desktop apps. Microsoft 365 Business Standard includes the full desktop Office suite plus the same email and storage, meeting the needs of full-time employees. This pairing avoids paying for desktop app licenses for contractors, making it the most cost-effective approach.

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Assign Microsoft 365 Business Standard to both groups

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Assign Microsoft 365 Apps for business to contractors and Microsoft 365 Business Standard to full-time employees

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Assign Microsoft 365 Business Premium to full-time employees and Microsoft 365 Business Basic to contractors

Question 12

A company with 300 users currently has Microsoft 365 Business Premium licenses. They want to add the highest level of automated threat investigation and response capabilities for all users. Which licensing option should they purchase?

Accepted Answer

Add the Microsoft 365 Defender for Office 365 Plan 2 add-on for each user. Microsoft 365 Defender for Office 365 Plan 2 provides the highest level of automated investigation and response (AIR) capabilities, including threat hunting, automated remediation, and simulation training. Since the company already has Microsoft 365 Business Premium, which includes Defender for Office 365 Plan 1, adding Plan 2 as an add-on is the most cost-effective way to achieve the desired capabilities without upgrading to E5.

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Upgrade all users to Microsoft 365 E5

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Add the Microsoft 365 E5 Security add-on for each user

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Add the Microsoft 365 Business Premium Threat Protection add-on

Question 13

A multinational organization with 5,000 users currently has Microsoft 365 E3 licenses. They need to meet a regulatory requirement that all user activity logs must be retained for 7 years. They also require the ability to place litigation holds on all mailboxes. Which licensing approach meets the compliance requirements at the lowest additional cost?

Accepted Answer

Add Microsoft 365 E5 Compliance add-on for all users. Option B is correct because the Microsoft 365 E5 Compliance add-on provides the required 7-year audit log retention (via Unified Audit Log retention policies) and litigation hold capabilities for mailboxes, without upgrading the entire license to E5. This add-on is the most cost-effective way to meet these specific compliance needs for all 5,000 users while retaining their existing E3 base licenses.

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Upgrade all users to Microsoft 365 E5

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Add Microsoft 365 E5 eDiscovery and Audit add-on for all users

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Add Microsoft 365 Communications Compliance add-on for all users

Question 14

An organization with 2,000 users currently has Microsoft 365 E3 licenses. They need to implement a policy that automatically deletes all Microsoft Teams chat messages older than 90 days. They also need to retain all Yammer messages for 10 years for legal purposes. Which licensing add-ons are minimally required to achieve both requirements?

Accepted Answer

Microsoft 365 E5 Compliance add-on for all users. Option A is correct because the Microsoft 365 E5 Compliance add-on includes both Microsoft Purview Communication Compliance for Teams chat retention policies and the necessary data lifecycle management capabilities to retain Yammer messages for 10 years. This add-on provides the required features without needing additional licenses, making it the minimal licensing solution for both requirements.

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Microsoft 365 E5 Information Protection and Governance add-on

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Microsoft 365 E5 eDiscovery and Audit add-on

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Microsoft 365 E5 Compliance add-on for all users and E5 eDiscovery add-on for a subset

Question 15

A company with 500 users currently has Microsoft 365 Business Basic licenses. They need to provide all users with the desktop versions of Office apps and increase email storage to 100 GB per user. What is the most cost-effective licensing upgrade from the options below?

Accepted Answer

Upgrade to Microsoft 365 E3. Microsoft 365 Business Basic provides only web and mobile versions of Office apps and 50 GB of email storage. The requirement for desktop Office apps and 100 GB email storage per user is met by Microsoft 365 E3, which includes both the full desktop Office suite and Exchange Online Plan 2 (100 GB mailbox). Among the options, E3 is the most cost-effective upgrade because it bundles these features without the additional security and device management costs of Business Premium or the inefficiency of stacking add-ons on Business Basic.

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Upgrade all users to Microsoft 365 Business Standard

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Upgrade all users to Microsoft 365 Business Premium

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Keep Business Basic and purchase Exchange Online Plan 2 add-on for each user