MS-900 Describe Microsoft 365 pricing and support Practice Test 4 — 15 Questions

Question 1

During a Microsoft 365 planning workshop, identify purchased Microsoft 365 licenses that are not assigned. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Available licenses. The question asks which concept is most relevant when identifying purchased but unassigned Microsoft 365 licenses. The 'Available licenses' count in the Microsoft 365 admin center directly shows the number of licenses purchased minus those assigned to users. This is a core licensing management concept, distinct from specific service apps like Forms, Stream, or Whiteboard.

Answer

Microsoft Forms

Answer

Microsoft Stream

Answer

Microsoft Whiteboard

Question 2

A tenant administrator is advising a department that wants to find who made Microsoft 365 admin changes and when. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Microsoft Purview Audit. Microsoft Purview Audit (formerly Office 365 Audit) is the correct answer because it provides a unified audit log that records every admin and user action across Microsoft 365 services, including who made a change, what change was made, and when it occurred. This directly meets the department's requirement to track Microsoft 365 admin changes. The other options are productivity tools that do not offer audit logging or change tracking capabilities.

Answer

Microsoft Stream

Answer

Microsoft Whiteboard

Answer

Microsoft Forms

Question 3

A business stakeholder asks how Microsoft 365 can help them check feature availability by plan, region, or rollout status. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Official Microsoft service descriptions and licensing documentation. The stakeholder's question is about checking feature availability by plan, region, or rollout status, which is a licensing and documentation concern. Official Microsoft service descriptions and licensing documentation (such as the Microsoft 365 Licensing Datasheets and Service Descriptions on the Microsoft 365 admin center) provide the authoritative, up-to-date matrix of which features are available in which plans, supported regions, and current rollout phases. This is the correct resource for such inquiries, as it is maintained by Microsoft and directly addresses licensing and support concepts.

Answer

Microsoft Whiteboard

Answer

Microsoft Stream

Answer

Microsoft Forms

Question 4

While preparing a Microsoft 365 adoption plan, a consultant is asked to understand the impact of removing a user's license. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

The user may lose access to services included in that license. When a user's Microsoft 365 license is removed, the tenant-level service remains active, but the user loses access to all services included in that specific license. This is because Microsoft 365 licensing is user-based: each license grants a set of service plans (e.g., Exchange Online, SharePoint, Teams), and removing the license revokes those entitlements. The consultant must understand this fundamental licensing concept to assess the operational impact on the user's productivity and data accessibility.

Answer

Microsoft Forms

Answer

Microsoft Whiteboard

Answer

Microsoft Stream

Question 5

A service owner is comparing Microsoft 365 capabilities and needs to avoid giving every IT staff member Global Administrator. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Assign specific admin roles based on job responsibility. The question asks which concept is most relevant when a service owner needs to avoid giving every IT staff member Global Administrator access. Assigning specific admin roles based on job responsibility (Option B) directly addresses this by following the principle of least privilege, allowing granular control over Microsoft 365 administrative tasks without granting full, unrestricted access. This is a core identity and access management concept tied to Microsoft 365 licensing and administration.

Answer

Microsoft Whiteboard

Answer

Microsoft Forms

Answer

Microsoft Stream

Question 6

During requirements gathering, an IT manager says the organization must license frontline workers with lighter productivity needs. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Plans designed for frontline worker scenarios. The IT manager's requirement specifically calls for licensing frontline workers with lighter productivity needs. Microsoft 365 offers dedicated plans (e.g., Microsoft 365 F1, F3) designed precisely for frontline worker scenarios, providing essential productivity and communication tools at a lower cost per user. This makes option A the most relevant concept for the given requirement.

Answer

Microsoft Whiteboard

Answer

Microsoft Stream

Answer

Microsoft Forms

Question 7

A help desk lead is documenting the correct Microsoft 365 approach to troubleshoot why a licensed user cannot access a specific app. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

The assigned license and enabled service plans. When a licensed user cannot access a specific app, the most relevant concept is the assigned license and its enabled service plans. In Microsoft 365, each license (e.g., Microsoft 365 E3) includes multiple service plans (e.g., Exchange Online, SharePoint, Teams), and an admin can disable individual plans. If the required service plan for the app is disabled in the user's license, the user will be blocked from accessing that app despite having a valid license. This is a core licensing troubleshooting step in the 'Describe Microsoft 365 pricing and support' domain.

Answer

Microsoft Forms

Answer

Microsoft Stream

Answer

Microsoft Whiteboard

Question 8

A compliance-aware administrator is selecting the right Microsoft 365 capability to follow a logical Microsoft 365 subscription planning sequence. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Assess needs, choose plan, purchase licenses, assign licenses. Option B is correct because the question explicitly asks for the concept most relevant to a logical Microsoft 365 subscription planning sequence. The sequence 'Assess needs, choose plan, purchase licenses, assign licenses' is the standard, documented Microsoft 365 planning lifecycle. This directly aligns with the 'Describe Microsoft 365 pricing and support' domain, which covers subscription planning, licensing models, and administrative steps. The other options (Forms, Stream, Whiteboard) are individual productivity applications, not licensing, admin, or support concepts.

Answer

Microsoft Forms

Answer

Microsoft Stream

Answer

Microsoft Whiteboard

Question 9

A department head asks which Microsoft 365 option should be used to find Microsoft 365 training and adoption guidance. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Microsoft Learn and adoption resources. Option A is correct because Microsoft Learn and adoption resources are specifically designed to provide training, documentation, and adoption guidance for Microsoft 365. This includes step-by-step learning paths, interactive modules, and deployment guides that help organizations plan and execute user adoption strategies, directly matching the department head's request.

Answer

Microsoft Stream

Answer

Microsoft Forms

Answer

Microsoft Whiteboard

Question 10

An administrator is reviewing a request from users who need to let support staff troubleshoot without tenant-wide change permissions. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Assign least-privileged support or reader roles. The correct answer is B because the scenario requires granting support staff the ability to troubleshoot without tenant-wide change permissions, which directly maps to the principle of least privilege. In Microsoft 365, this is achieved by assigning a role like Helpdesk Administrator or a reader role (e.g., Global Reader), which provides read-only or limited administrative access without allowing modifications to tenant-wide settings. This aligns with the 'Describe Microsoft 365 pricing and support' domain, specifically the support and admin concepts.

Answer

Microsoft Stream

Answer

Microsoft Forms

Answer

Microsoft Whiteboard

Question 11

During a Microsoft 365 planning workshop, check whether an Outlook on the web issue is caused by a known Microsoft incident. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Service health. Service health in the Microsoft 365 admin center provides real-time status of Microsoft services, including known incidents and advisories. When troubleshooting an Outlook on the web issue, checking Service health is the correct first step to determine if the problem is caused by a known Microsoft incident, rather than a local configuration or licensing problem.

Answer

Microsoft Whiteboard

Answer

Microsoft Stream

Answer

Microsoft Forms

Question 12

A tenant administrator is advising a department that wants to identify a plan category intended for individual home users. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Microsoft 365 Personal or Family. Microsoft 365 Personal and Family are the only plan categories explicitly designed for individual home users, not for commercial or enterprise use. They include Office apps, 1 TB of OneDrive storage, and security features tailored for non-business environments. The question asks for a plan category, and these subscription types are the correct licensing concept for home users.

Answer

Microsoft Stream

Answer

Microsoft Forms

Answer

Microsoft Whiteboard

Question 13

A business stakeholder asks how Microsoft 365 can help them determine which apps a licensed user can access. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Enabled service plans within the assigned license. Option B is correct because enabled service plans within a Microsoft 365 license define which specific applications and services a user can access. Administrators can view and manage these service plans via the Microsoft 365 admin center under 'Licenses' > 'Assignments', allowing granular control over app availability per user.

Answer

Microsoft Stream

Answer

Microsoft Forms

Answer

Microsoft Whiteboard

Question 14

While preparing a Microsoft 365 adoption plan, a consultant is asked to control who can purchase or change subscriptions. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Admin roles and billing permissions. The question asks about controlling who can purchase or change subscriptions, which is a billing and licensing administration task. Admin roles and billing permissions in Microsoft 365 allow you to delegate specific permissions, such as the Billing Administrator role, which grants the ability to make purchases, manage subscriptions, and handle support tickets. This directly addresses the requirement to restrict subscription changes to authorized personnel.

Answer

Microsoft Whiteboard

Answer

Microsoft Forms

Answer

Microsoft Stream

Question 15

A service owner is comparing Microsoft 365 capabilities and needs to avoid license waste when employees change roles. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

License assignments against current user requirements. Option D is correct because the core principle of avoiding license waste when employees change roles is to ensure that license assignments are aligned with current user requirements. Microsoft 365 licensing is user-based, and when a user's role changes, their assigned license should be updated or reassigned to reflect their new responsibilities, preventing unused or inappropriate licenses from being consumed.

Answer

Microsoft Whiteboard

Answer

Microsoft Stream

Answer

Microsoft Forms