MS-900 Describe Microsoft 365 pricing and support Practice Test 3 — 15 Questions

Question 1

During requirements gathering, an IT manager says the organization must remove a departing user's license safely. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Preserve or transfer required data according to offboarding policy before reclaiming a license. Option C is correct because the most relevant concept for safely removing a departing user's license is the offboarding policy, which includes preserving or transferring required data (e.g., via eDiscovery, retention policies, or data migration) before reclaiming the license. This ensures compliance and data integrity, as license removal can trigger data deletion after a grace period (e.g., 30 days for Exchange Online). The other options are productivity tools, not licensing or offboarding concepts.

Answer

Microsoft Forms

Answer

Microsoft Whiteboard

Answer

Microsoft Stream

Question 2

A help desk lead is documenting the correct Microsoft 365 approach to estimate monthly Microsoft 365 subscription cost. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Plan selection, user count, add-ons, billing term, and applicable discounts. Option C is correct because estimating monthly Microsoft 365 subscription cost requires evaluating plan selection (e.g., Business Basic, Business Premium, Enterprise E3/E5), user count, add-ons (e.g., Microsoft 365 E5 Compliance, Power BI Pro), billing term (monthly vs. annual commitment), and applicable discounts (e.g., EA, CSP, or promotional offers). These factors directly determine the total monthly cost, making this the most relevant concept under the 'Describe Microsoft 365 pricing and support' domain.

Answer

Microsoft Whiteboard

Answer

Microsoft Stream

Answer

Microsoft Forms

Question 3

A compliance-aware administrator is selecting the right Microsoft 365 capability to evaluate Microsoft 365 before purchasing. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

A Microsoft 365 trial subscription. A Microsoft 365 trial subscription is the correct choice because it allows an administrator to evaluate the full functionality of Microsoft 365 before making a purchase, directly addressing the requirement to 'evaluate Microsoft 365 before purchasing.' This aligns with the 'Describe Microsoft 365 pricing and support' domain, as trial subscriptions are a key licensing and evaluation concept. Other options like Stream, Whiteboard, and Forms are individual services within Microsoft 365, not mechanisms for pre-purchase evaluation.

Answer

Microsoft Stream

Answer

Microsoft Whiteboard

Answer

Microsoft Forms

Question 4

A department head asks which Microsoft 365 option should be used to confirm whether a feature is included in a Microsoft 365 plan. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Official Microsoft plan comparison and licensing documentation. Option A is correct because the official Microsoft plan comparison and licensing documentation (available at the Microsoft 365 admin center and the Microsoft 365 for business or enterprise plans page) provides the definitive, up-to-date list of features included in each subscription tier. This is the primary resource for confirming feature availability, as it directly maps service names (e.g., Exchange Online, Teams, SharePoint) to specific licensing SKUs, such as Microsoft 365 Business Basic or Microsoft 365 E5.

Answer

Microsoft Stream

Answer

Microsoft Whiteboard

Answer

Microsoft Forms

Question 5

An administrator is reviewing a request from users who need to explain why a newly licensed user may not access an app immediately. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

License provisioning may need time after assignment. Option B is correct because when a Microsoft 365 license is assigned to a user, the provisioning of the associated services (e.g., Exchange Online, SharePoint Online) is not instantaneous. It typically takes from a few minutes up to 24 hours for the license to fully propagate and for the user to be able to access the licensed apps. This delay is a standard behavior in Microsoft 365's licensing and provisioning system, not a sign of a problem.

Answer

Microsoft Whiteboard

Answer

Microsoft Stream

Answer

Microsoft Forms

Question 6

During a Microsoft 365 planning workshop, create a Microsoft 365 support request. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Microsoft 365 admin center support area. The question asks for the most relevant concept when creating a Microsoft 365 support request during a planning workshop. The Microsoft 365 admin center includes a dedicated support area (under Help & support) where administrators can create service requests, track their status, and access troubleshooting tools. This directly aligns with the scenario of initiating a support request, making D the correct answer.

Answer

Microsoft Whiteboard

Answer

Microsoft Stream

Answer

Microsoft Forms

Question 7

A tenant administrator is advising a department that wants to avoid service disruption before subscription renewal. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Subscription status, renewal dates, billing information, and payment methods. Option B is correct because the scenario involves avoiding service disruption before subscription renewal, which directly relates to managing subscription status, renewal dates, billing information, and payment methods. These are core billing and subscription management concepts within Microsoft 365 administration, ensuring continuous service access by preventing lapses in payment or renewal.

Answer

Microsoft Forms

Answer

Microsoft Whiteboard

Answer

Microsoft Stream

Question 8

A business stakeholder asks how Microsoft 365 can help them explain why an organization may choose E5 over E3. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Microsoft 365 E5 generally includes more advanced capabilities than E3. Microsoft 365 E5 is the correct answer because it directly addresses the stakeholder's question about why an organization might choose E5 over E3. E5 includes all E3 features plus advanced security (e.g., Microsoft Defender for Office 365, Microsoft 365 Defender), compliance (e.g., eDiscovery, Advanced Audit), and analytics (e.g., Power BI Pro, Viva Insights). This distinction is core to Microsoft 365 licensing and pricing discussions, which fall under the 'Describe Microsoft 365 pricing and support' domain.

Answer

Microsoft Stream

Answer

Microsoft Forms

Answer

Microsoft Whiteboard

Question 9

While preparing a Microsoft 365 adoption plan, a consultant is asked to compare Business Premium with Business Standard at a high level. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Business Premium adds advanced security and management capabilities. Option C is correct because the primary differentiator between Microsoft 365 Business Premium and Business Standard is that Business Premium includes advanced security and management capabilities such as Microsoft Defender for Business, Azure Information Protection (AIP), and Intune for mobile device management (MDM). These features are not available in Business Standard, which focuses on productivity apps and cloud services without the same level of security and compliance controls.

Answer

Microsoft Whiteboard

Answer

Microsoft Stream

Answer

Microsoft Forms

Question 10

A service owner is comparing Microsoft 365 capabilities and needs to provide desktop Office apps when email is hosted elsewhere. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Microsoft 365 Apps plan. The Microsoft 365 Apps plan (formerly Office 365 ProPlus) is a subscription-based licensing model that provides the full desktop versions of Office applications (Word, Excel, PowerPoint, etc.) without requiring email hosting from Microsoft. This makes it the correct choice for a service owner who needs desktop Office apps while email is hosted elsewhere, as it decouples Office from Exchange Online.

Answer

Microsoft Forms

Answer

Microsoft Whiteboard

Answer

Microsoft Stream

Question 11

During requirements gathering, an IT manager says the organization must allow a junior admin to read tenant configuration without making changes. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Global Reader. The Global Reader role in Microsoft Entra ID (formerly Azure AD) is specifically designed for read-only access to tenant configuration and settings across Microsoft 365 services. It allows a junior admin to view all administrative settings without the ability to make any changes, directly matching the requirement for read-only tenant configuration access.

Answer

Microsoft Forms

Answer

Microsoft Whiteboard

Answer

Microsoft Stream

Question 12

A help desk lead is documenting the correct Microsoft 365 approach to delegate SharePoint and OneDrive administration without full tenant control. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

SharePoint Administrator. The SharePoint Administrator role in Microsoft 365 provides delegated administration for SharePoint and OneDrive without granting full tenant-wide control. This role allows management of site collections, sharing policies, and storage limits while excluding access to other workloads like Exchange or Azure AD. It is the correct choice for the help desk lead's requirement.

Answer

Microsoft Forms

Answer

Microsoft Whiteboard

Answer

Microsoft Stream

Question 13

A compliance-aware administrator is selecting the right Microsoft 365 capability to delegate Exchange Online mailbox and mail flow administration. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Exchange Administrator. The Exchange Administrator role in Microsoft 365 is specifically designed to delegate management of Exchange Online mailboxes, mail flow rules, and related settings. This built-in admin role provides granular permissions for tasks like creating shared mailboxes, configuring transport rules, and managing message trace, without granting broader tenant-wide access. It directly addresses the compliance-aware administrator's need to delegate Exchange-specific administration securely.

Answer

Microsoft Forms

Answer

Microsoft Stream

Answer

Microsoft Whiteboard

Question 14

A department head asks which Microsoft 365 option should be used to delegate Teams policy and meeting administration. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Teams Administrator. The Teams Administrator role in Microsoft 365 provides the specific permissions needed to manage Teams policies, including meeting policies, and to administer Teams settings. This role is part of the Azure AD administrative roles and is the correct delegation option for a department head looking to assign Teams policy and meeting administration without granting broader administrative access.

Answer

Microsoft Whiteboard

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Microsoft Stream

Answer

Microsoft Forms

Question 15

An administrator is reviewing a request from users who need to allocate Microsoft 365 license costs by department. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

User department attributes and license assignment records. Option B is correct because user department attributes (e.g., the 'Department' field in Microsoft Entra ID) combined with license assignment records allow administrators to filter and report on license consumption by department. This is the standard method for cost allocation, as Microsoft 365 does not natively track license costs per department without custom reporting or PowerShell scripts that query the Get-AzureADUser and Get-MsolUser cmdlets.

Answer

Microsoft Forms

Answer

Microsoft Stream

Answer

Microsoft Whiteboard