MS-900 Describe Microsoft 365 pricing and support Practice Test 2 — 15 Questions

Question 1

A company currently has Microsoft 365 E3 licenses for all 200 users. They need to add PSTN calling capabilities (Phone System and Calling Plan) for making and receiving external phone calls from Microsoft Teams. They also want to allow dial-in audio conferencing for online meetings. They want to minimize additional costs while keeping existing E3 subscriptions. What is the most cost-effective licensing strategy?

Accepted Answer

Purchase the 'Phone System + Audio Conferencing' add-on for each user. Option C is correct because the 'Phone System + Audio Conferencing' add-on is a bundled SKU specifically designed to provide both PSTN calling capabilities (Phone System and Calling Plan) and dial-in audio conferencing for Microsoft Teams at a lower combined cost than purchasing the two add-ons separately. Since the company already has Microsoft 365 E3 licenses, they only need this single add-on per user to meet all requirements without upgrading to E5 or buying individual add-ons, minimizing additional costs.

Answer

Purchase Microsoft 365 E5 add-on for each user

Answer

Purchase Phone System add-on and Audio Conferencing add-on separately for each user

Answer

Upgrade all users to Microsoft 365 E5

Question 2

A tenant administrator is advising a department that wants to web/mobile Office apps, business email, Teams, OneDrive, and SharePoint, but not desktop Office apps. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Microsoft 365 Business Basic. Business Basic provides core cloud services and web/mobile apps without desktop Office apps.

Answer

Microsoft Stream

Answer

Microsoft Whiteboard

Answer

Microsoft Forms

Question 3

A business stakeholder asks how Microsoft 365 can help them desktop Office apps plus business email and collaboration services without advanced security management. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Microsoft 365 Business Standard. Microsoft 365 Business Standard is the correct licensing plan because it includes desktop versions of Office apps (e.g., Word, Excel, PowerPoint), business-class email via Exchange Online, and collaboration services like Microsoft Teams and SharePoint—all without requiring advanced security management features such as Microsoft Defender for Office 365 or Azure Information Protection. This plan is designed for businesses that need core productivity and communication tools without the complexity of enterprise-grade security controls.

Answer

Microsoft Stream

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Microsoft Forms

Answer

Microsoft Whiteboard

Question 4

While preparing a Microsoft 365 adoption plan, a consultant is asked to desktop Office apps plus Intune and enhanced security capabilities for a small or medium business. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Microsoft 365 Business Premium. Microsoft 365 Business Premium is the correct answer because it bundles desktop Office apps, Microsoft Intune for mobile device management, and advanced security features like Microsoft Defender for Business and Azure AD Plan 1. This plan is specifically designed for small and medium businesses needing comprehensive productivity, management, and security capabilities under a single subscription.

Answer

Microsoft Stream

Answer

Microsoft Whiteboard

Answer

Microsoft Forms

Question 5

A service owner is comparing Microsoft 365 capabilities and needs to enterprise licensing options for an organization with more complex or larger-scale requirements. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Microsoft 365 Enterprise plans. Microsoft 365 Enterprise plans (E3, E5) are designed for organizations with complex or large-scale requirements, offering advanced security, compliance, analytics, and voice capabilities. The question explicitly asks for the licensing option most relevant to such needs, making Enterprise plans the correct choice over individual productivity tools.

Answer

Microsoft Whiteboard

Answer

Microsoft Forms

Answer

Microsoft Stream

Question 6

During requirements gathering, an IT manager says the organization must manage users, licenses, billing, and tenant settings. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Microsoft 365 admin center. The Microsoft 365 admin center is the centralized web portal for managing users, licenses, billing, and tenant-wide settings. It provides administrators with a single pane of glass to perform tasks such as adding or removing users, assigning licenses, viewing invoices, and configuring tenant-level policies. This directly matches the IT manager's stated requirements for managing users, licenses, billing, and tenant settings.

Answer

Microsoft Whiteboard

Answer

Microsoft Forms

Answer

Microsoft Stream

Question 7

A help desk lead is documenting the correct Microsoft 365 approach to review upcoming Microsoft 365 changes and recommended admin actions. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Message center. The Message center in the Microsoft 365 admin center is the dedicated hub for reviewing upcoming changes, new features, and recommended admin actions. It provides official communications from Microsoft about service updates, deprecations, and required administrative steps, making it the correct resource for a help desk lead documenting change management.

Answer

Microsoft Stream

Answer

Microsoft Forms

Answer

Microsoft Whiteboard

Question 8

A compliance-aware administrator is selecting the right Microsoft 365 capability to check known incidents affecting Microsoft 365 services. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Service health. Service health in the Microsoft 365 admin center provides real-time status and historical incident information for all Microsoft 365 services, including known incidents, advisories, and post-incident reports. This is the correct tool for a compliance-aware administrator to check known incidents affecting services, as it directly aligns with monitoring service availability and reliability under the support domain.

Answer

Microsoft Forms

Answer

Microsoft Whiteboard

Answer

Microsoft Stream

Question 9

A department head asks which Microsoft 365 option should be used to manage billing without granting full tenant control. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Billing Administrator. The Billing Administrator role in Azure AD allows a user to manage billing accounts, subscriptions, and invoices without having full administrative access to the tenant. This role is specifically designed for scenarios where a department head needs to handle financial operations but should not have permissions to manage users, security, or other tenant-wide settings.

Answer

Microsoft Stream

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Microsoft Forms

Answer

Microsoft Whiteboard

Question 10

An administrator is reviewing a request from users who need to reset user passwords without assigning Global Administrator. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Password Administrator. The Password Administrator role in Microsoft Entra ID (formerly Azure AD) allows users to reset passwords for non-administrator users and manage service requests without granting the highly privileged Global Administrator role. This directly addresses the user request while adhering to the principle of least privilege, making it the most relevant concept for this scenario.

Answer

Microsoft Whiteboard

Answer

Microsoft Forms

Answer

Microsoft Stream

Question 11

During a Microsoft 365 planning workshop, view service health and create support requests without broad user management. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Service Support Administrator. The Service Support Administrator role in Microsoft 365 is specifically designed to allow users to view service health and create support requests without granting broader user management permissions. This role is part of the least-privilege administrative model, enabling helpdesk or support staff to monitor service incidents and open tickets via the Microsoft 365 admin center or the Microsoft 365 admin mobile app, while being restricted from modifying users, licenses, or other administrative settings.

Answer

Microsoft Stream

Answer

Microsoft Forms

Answer

Microsoft Whiteboard

Question 12

A tenant administrator is advising a department that wants to view usage reports without changing configuration. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Reports Reader. The Reports Reader role in Microsoft 365 is specifically designed to allow users to view usage reports and activity logs without needing any administrative permissions to change configurations. This role provides read-only access to reporting data, making it the most relevant concept for a department that wants to monitor usage without altering settings.

Answer

Microsoft Whiteboard

Answer

Microsoft Stream

Answer

Microsoft Forms

Question 13

A business stakeholder asks how Microsoft 365 can help them guide assignment of Microsoft 365 admin roles. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Least privilege. The principle of least privilege is the most relevant concept for guiding assignment of Microsoft 365 admin roles. It dictates that users should be granted only the minimum permissions necessary to perform their job functions, which directly applies to assigning admin roles to reduce security risks. This is a core security and identity concept within Microsoft 365, not a specific application or service.

Answer

Microsoft Whiteboard

Answer

Microsoft Stream

Answer

Microsoft Forms

Question 14

While preparing a Microsoft 365 adoption plan, a consultant is asked to assign licenses automatically when users join a department group. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Group-based licensing. Group-based licensing in Microsoft 365 allows administrators to automatically assign or remove licenses based on Azure AD group membership. When a user joins a department group, the licensing assignment is triggered without manual intervention, making it the most relevant concept for automating license assignments in an adoption plan.

Answer

Microsoft Stream

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Microsoft Forms

Answer

Microsoft Whiteboard

Question 15

A service owner is comparing Microsoft 365 capabilities and needs to give different departments different Microsoft 365 features without wasting licenses. Microsoft 365 licensing, admin, or support concept is most relevant?

Accepted Answer

Assign plans based on user role and requirements. The service owner needs to assign Microsoft 365 licenses efficiently by matching features to departmental roles. The concept of assigning plans based on user role and requirements (Option A) directly addresses this by using Azure AD group-based licensing or direct assignment to ensure each user gets only the necessary SKU (e.g., E3 for knowledge workers, F3 for frontline), avoiding waste. This is the core licensing principle for cost optimization in Microsoft 365.

Answer

Microsoft Whiteboard

Answer

Microsoft Forms

Answer

Microsoft Stream