MB-920 Timed Hard Questions — 25 Difficult Questions

Question 1

A company is implementing Dynamics 365 Customer Service and wants to use Copilot to improve agent productivity. Which TWO actions can Copilot perform in the customer service workspace?

Accepted Answer

Draft an email response to a customer based on the conversation context. Option C is correct because Copilot in Dynamics 365 Customer Service can draft an email response to a customer by analyzing the conversation context, including the case history and recent interactions, to generate a relevant reply. This leverages generative AI to summarize the context and produce a draft that agents can review and send, directly improving productivity by reducing manual typing.

Answer

Create a new case automatically when an email arrives

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Create a knowledge article from a resolved case

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Schedule a follow-up call with the customer

Question 2

A company uses Dynamics 365 Human Resources. An HR administrator notices that when they process a termination for an employee, the system does not automatically calculate the final paycheck. The employee is paid monthly. What should the administrator do to ensure final pay is calculated?

Accepted Answer

Run the pay statement generation process.. In Dynamics 365 Human Resources, final pay is not automatically calculated during termination processing. The administrator must run the pay statement generation process to trigger the calculation of the final paycheck, which includes any remaining pay, deductions, and adjustments based on the termination date and pay schedule.

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Create an ad hoc pay run for the employee.

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Manually add a benefit deduction for the employee.

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Submit an absence request to clear leave balances.

Question 3

A global company uses Dynamics 365 Finance and needs to comply with multiple tax regulations. They want to automatically apply the correct tax rate based on the customer's address. What should be configured?

Accepted Answer

Tax determination by address. To automatically apply the correct tax rate based on the customer's address in Dynamics 365 Finance, you configure 'Tax determination by address'. This feature uses the delivery address or primary address of the customer to determine the appropriate sales tax group and item sales tax group, enabling compliance with multiple tax regulations without manual intervention.

Answer

Tax exempt numbers

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Tax reporting

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Manual tax overrides

Question 4

The exhibit shows a configuration for a new legal entity in Dynamics 365 Finance. The chart of accounts is shared, but the fiscal calendar is set to 'Standard'. What is a potential issue?

Accepted Answer

The fiscal calendar must be the same across all entities using the shared chart of accounts. In Dynamics 365 Finance, when a chart of accounts is shared across multiple legal entities, the fiscal calendar must also be shared and consistent across those entities. The exhibit shows the fiscal calendar set to 'Standard' (which is a shared calendar), but if any other entity using the same shared chart of accounts has a different fiscal calendar, it will cause a configuration conflict. This is because the chart of accounts and fiscal calendar are tightly coupled in the ledger setup; mismatched calendars can lead to posting errors and period close inconsistencies.

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The currency list must include all currencies used

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The exchange rate type must be set to 'Daily'

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The legal entity name must be unique

Question 5

A company uses Dynamics 365 Finance and has multiple legal entities. They want to share a chart of accounts across all entities while allowing different fiscal calendars. What configuration should be used?

Accepted Answer

Shared chart of accounts with entity-specific fiscal calendars. D is correct because Dynamics 365 Finance allows a shared chart of accounts across legal entities while enabling entity-specific fiscal calendars. This configuration meets the requirement of maintaining a unified account structure for reporting and consolidation, while respecting local regulatory or business needs for different fiscal year periods.

Answer

Single fiscal calendar for all entities

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Separate chart of accounts per entity

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Consolidations with elimination

Question 6

Which THREE capabilities are provided by Dynamics 365 Supply Chain Management's Warehouse Management module? (Select exactly three.)

Accepted Answer

Mobile device support. Option A is correct because the Warehouse Management module in Dynamics 365 Supply Chain Management includes native mobile device support through the Warehouse Management mobile app. This app enables warehouse workers to perform tasks like receiving, picking, and inventory movements directly from handheld devices, integrating with the system in real time.

Answer

Route planning

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Product variant management

Question 7

Refer to the exhibit. A company uses Dynamics 365 Finance, Supply Chain Management, Commerce, and Human Resources. They want to use Copilot to predict inventory demand and suggest reorder points. Based on the exhibit, which Copilot capability should they enable?

Accepted Answer

Copilot in Supply Chain Management. Copilot in Supply Chain Management is the correct capability because it is specifically designed to analyze historical demand data, forecast future inventory needs, and suggest optimal reorder points. The scenario involves predicting inventory demand and reorder points, which falls under supply chain planning and inventory optimization features within Dynamics 365 Supply Chain Management.

Answer

Copilot in Human Resources

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Copilot in Finance

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Copilot in Commerce

Question 8

A global company uses Dynamics 365 Commerce and wants to provide a consistent shopping experience across online and physical stores. They need to ensure that product prices are synchronized in real-time between channels. Which capability should they leverage?

Accepted Answer

Price synchronization. Dynamics 365 Commerce provides a Price synchronization capability that ensures product prices are updated in real-time across all channels, including online and physical stores. This feature leverages the Retail Server and channel database to propagate price changes instantly, maintaining consistency without manual intervention.

Answer

Inventory visibility

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Customer engagement

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Omnichannel order management

Question 9

A company uses Dynamics 365 Commerce and has set up a new online store. They notice that the product images are not displaying on the product detail pages. The images are stored in the media library in the headquarters. What is the most likely cause?

Accepted Answer

The images have not been published to the online store channel.. In Dynamics 365 Commerce, product images must be explicitly published to the online store channel after being uploaded to the headquarters media library. Simply storing images in the media library does not make them available on the product detail pages; they require a channel-level publication step to synchronize and render on the storefront. This ensures that only approved media is visible to customers.

Answer

The images lack alternative text.

Answer

Commerce Data Exchange is not configured for image synchronization.

Answer

The images are not uploaded to the media library.

Question 10

A company uses Dynamics 365 Commerce. They notice that product recommendations are not appearing on the e-commerce site. What must be enabled?

Accepted Answer

Recommendations service. Product recommendations in Dynamics 365 Commerce require the Recommendations service to be enabled and configured. This service uses AI and machine learning to generate personalized product suggestions based on user behavior, catalog data, and transaction history. Without it, the e-commerce site cannot display recommendation widgets, even if other services like search or content delivery are operational.

Answer

Customer insights

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Content delivery network

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Search service

Question 11

A company implements Dynamics 365 Finance and needs to comply with international accounting standards. They must ensure that all financial transactions are recorded in two ledgers: one for legal reporting and one for internal management. Which feature should they configure?

Accepted Answer

Dual ledger. Dual ledger is the correct feature because it allows an organization to maintain two separate accounting ledgers within the same legal entity: one for legal reporting (typically based on local GAAP or IFRS) and one for internal management reporting (e.g., based on a different accounting standard or internal adjustments). This is achieved through the use of main accounts and financial dimensions, where the legal ledger uses the primary main account structure and the management ledger can use an extended or alternative account structure, ensuring both sets of books are updated simultaneously from a single transaction entry.

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Intercompany accounting

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Single ledger

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Consolidation

Question 12

Refer to the exhibit. A company is setting up Dynamics 365 Commerce. They have configured the payment connector as shown. However, online payments are failing. What is the most likely cause?

Accepted Answer

The retailServer API version is incompatible. The payment connector configuration requires the retailServer API version to match the version of the Commerce Scale Unit (CSU) that processes the payment. An incompatible API version causes the connector to fail when communicating with the payment gateway, leading to online payment failures. This is the most likely cause because the exhibit shows a retailServer API version that does not align with the deployed CSU version.

Answer

The retailServer URL is missing

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The merchantId is incorrect

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The channel list does not include Online

Question 13

Which TWO of the following are valid methods to handle product returns in Dynamics 365 Commerce?

Accepted Answer

Process a return through the online store's customer portal.. Option B is correct because Dynamics 365 Commerce allows customers to initiate returns through the online store's customer portal, which integrates with the return order process in the system. This self-service capability enables customers to select items from their order history and submit a return request without needing to contact a call center or visit a physical store.

Answer

Allow customers to return items via the call center without an order reference.

Answer

Use the vendor returns functionality for customer returns.

Answer

Use the Inventory management module to create a return order.

Question 14

A company uses Dynamics 365 Human Resources. The HR team reports that when they try to generate the 'Employee absence history' report for the previous quarter, the data for some employees is missing. The system shows no errors. What is the most likely cause?

Accepted Answer

The work calendar is not assigned to the positions of those employees.. The 'Employee absence history' report relies on the work calendar to calculate accruals and track absence days. If a position is not assigned a work calendar, the system cannot compute absence data for that employee, resulting in missing records even though no errors are displayed. Option D is correct because the work calendar assignment is a prerequisite for absence data to appear in reports.

Answer

The absence request workflow is not published.

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The leave types are not configured for the relevant legal entities.

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The employees do not have the required security role to be included in reports.

Question 15

Jane Smith requests 2 days of vacation on 01/15/2023. Her available balance shows 0 days. Why is her balance zero?

Accepted Answer

The first accrual of the year occurs on February 1, not January 1.. Option D is correct because in Dynamics 365 Human Resources, the default leave and absence configuration sets the first accrual date of the year to February 1, not January 1. Since Jane requests vacation on January 15, the system has not yet processed any accrual for the new year, leaving her available balance at zero. This behavior is controlled by the 'Accrual date basis' and 'Accrual schedule' settings in the leave plan.

Answer

The accrual rate is too low to accrue any days by mid-January.

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Carry forward rules reset at the beginning of each year.

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Jane's hire date causes a prorated accrual that has not been processed.

Question 16

Which THREE components must be configured to enable a complete compensation management process in Dynamics 365 Human Resources?

Accepted Answer

Compensation levels. Compensation levels (C) are a core component because they define the pay ranges (e.g., minimum, midpoint, maximum) associated with job grades or positions, which are essential for structuring compensation plans. In Dynamics 365 Human Resources, compensation levels are used within compensation grids to map pay rates to specific jobs or positions, enabling a complete compensation management process.

Answer

Position types

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Work calendars

Question 17

Which THREE of the following are capabilities of Dynamics 365 Project Operations? (Choose three.)

Accepted Answer

Resource Management. Resource Management (B) is a core capability of Dynamics 365 Project Operations, enabling project managers to find, schedule, and assign resources based on skills, availability, and role requirements. It integrates with Project Operations' scheduling engine to optimize resource utilization across projects.

Answer

Inventory Management

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Payroll Processing

Question 18

A project manager is configuring Dynamics 365 Project Operations for a company that uses Microsoft Project for detailed scheduling. The company wants to import the WBS from Microsoft Project into Dynamics 365 Project Operations. Which tool or feature should be used?

Accepted Answer

Project for the Web integration. Project for the Web integration is the correct tool because it provides native synchronization between Microsoft Project and Dynamics 365 Project Operations, allowing the Work Breakdown Structure (WBS) to be imported directly without custom development. This integration leverages the Common Data Service (CDS) to map project tasks, dependencies, and resources seamlessly.

Answer

Data import wizard

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Power Automate flow

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Excel add-in

Question 19

A company is implementing Dynamics 365 Project Operations and wants to ensure that project costs are accurately tracked for both time and materials (T&M) and fixed-price contracts. The company uses a single project for both types of contracts. Which approach should be used to correctly invoice each contract type?

Accepted Answer

Create two project contracts, one T&M and one fixed-price, and link both to the same project.. Option A is correct because Dynamics 365 Project Operations allows multiple project contracts to be linked to a single project, enabling different billing methods (T&M and fixed-price) for the same project. This ensures that time and material costs are tracked and invoiced according to the T&M contract terms, while fixed-price milestones are invoiced under the fixed-price contract, all from the same project data.

Answer

Create two separate projects and link each to its own contract.

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Create a single project contract with the billing method set to fixed-price and adjust invoices manually.

Answer

Create one project contract with a billing method of T&M and manually create invoices for the fixed-price portion.

Question 20

Which THREE are valid options for configuring product lifecycle states in Dynamics 365 Supply Chain Management? (Select exactly three.)

Accepted Answer

In development. Option A is correct because 'In development' is a default lifecycle state in Dynamics 365 Supply Chain Management that indicates a product is being created and is not yet available for transactions. This state prevents the product from being used in sales, purchasing, or production processes until it is released.

Answer

Deleted

Answer

Obsolete