MB-920 Practice Test 8 — 10 Questions

Question 1

A company uses Dynamics 365 Sales. A sales representative wants to quickly get a summary of a customer's recent interactions without manually searching through emails, meetings, and notes. Which Copilot capability should the representative use?

Accepted Answer

Summarize conversations and activities. The Copilot capability to summarize conversations and activities directly addresses the sales representative's need to quickly view a customer's recent interactions without manual searching. This feature uses AI to aggregate and condense emails, meetings, and notes into a concise summary, leveraging Dynamics 365 Sales' Copilot integration with Microsoft 365 data.

Answer

Update the customer's contact details

Answer

Generate a sales forecast

Answer

Automatically create a follow-up task

Question 2

An organization uses Dynamics 365 Finance. The finance team notices that purchase invoices are taking too long to process manually. They want to use Copilot to streamline the invoice processing workflow. What is the most efficient way to achieve this?

Accepted Answer

Use Copilot to extract invoice data and suggest matching to purchase orders. Option D is correct because Copilot in Dynamics 365 Finance can intelligently extract key data from purchase invoices (such as vendor, amounts, and line items) and then suggest matching to existing purchase orders. This significantly reduces manual data entry and speeds up the invoice processing workflow while still allowing human review for exceptions.

Answer

Use Copilot to detect duplicate invoices only

Answer

Set up Copilot to fully automate invoice approval without human review

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Configure Copilot to automatically create a new workflow for each invoice

Question 3

A company uses Dynamics 365 Supply Chain Management. They want to track the carbon footprint of each product throughout its lifecycle, from raw material to end-of-life disposal. Which module should they use?

Accepted Answer

Sustainability. The Sustainability module in Dynamics 365 Supply Chain Management is specifically designed to calculate and track carbon emissions across the entire product lifecycle, including raw material extraction, production, distribution, usage, and end-of-life disposal. It uses predefined emission factors and activity data to compute the carbon footprint per product, enabling organizations to meet environmental reporting requirements and identify reduction opportunities.

Answer

Transportation management

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Warehouse management

Answer

Product information management

Question 4

A company uses Dynamics 365 Supply Chain Management. The warehouse manager wants to use Copilot to improve inventory management. Which THREE tasks can Copilot assist with?

Accepted Answer

Suggest optimal inventory levels based on lead times and demand variability. Option C is correct because Copilot in Dynamics 365 Supply Chain Management can analyze lead times and demand variability to suggest optimal inventory levels, helping the warehouse manager maintain appropriate stock without manual calculation. This leverages AI-driven insights within the system's inventory optimization capabilities.

Answer

Directly perform physical inventory counts using sensors

Answer

Automatically reorder stock from suppliers without human intervention

Question 5

A Dynamics 365 Customer Service agent is using Copilot to draft email responses to customers. The agent notices that Copilot sometimes suggests responses that include incorrect information about the company's return policy. What should the agent do to ensure accurate responses?

Accepted Answer

Edit the suggested response to correct the inaccuracies before sending. Option B is correct because Copilot in Dynamics 365 Customer Service generates draft responses based on available data, but it may not always reflect the most current or accurate policy details. The agent is responsible for reviewing and editing the suggested content before sending, ensuring the final response is accurate and compliant with company policies. This aligns with the principle that Copilot is an assistive tool, not a replacement for human judgment.

Answer

Disable Copilot and draft all responses manually

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Ask the administrator to change the Copilot language model

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Provide feedback to Copilot by rating the response as unhelpful

Question 6

A Dynamics 365 Finance administrator configures an AI Builder model for invoice processing with the above JSON. After deployment, the system correctly extracts data from 90% of invoices but sends 10% to manual review. What is the most likely reason for the manual review?

Accepted Answer

The confidence score for extracted fields is below the threshold of 0.8 for those invoices. The JSON configuration sets a confidence threshold of 0.8 for extracted fields. When the model's confidence in the extracted data falls below this threshold, the system automatically routes the invoice to manual review. This is the standard behavior for AI Builder invoice processing models to ensure accuracy and reduce errors from low-confidence predictions.

Answer

The invoice images are too blurry for the model to read

Answer

The model extracts all fields but with confidence below 0.9

Answer

The invoice contains multiple pages that need to be split

Question 7

A company uses Dynamics 365 Commerce to manage its online and brick-and-mortar stores. They need to configure a promotion that offers a 10% discount on all products in the 'Home & Garden' category when customers purchase at least three items from that category. Which TWO components must be configured to implement this promotion?

Accepted Answer

Create a discount in the Commerce pricing engine. Option B is correct because the Commerce pricing engine is the core component for creating and managing discounts in Dynamics 365 Commerce. It allows you to define discount rules, including percentage-off promotions, and apply them to specific products or categories. Without configuring a discount in the pricing engine, the promotion cannot be applied at checkout.

Answer

Configure a loyalty program to trigger the discount

Answer

Define an assortment for the promotion period

Answer

Configure price groups for the promotion

Question 8

A company uses Dynamics 365 Finance and wants to improve the efficiency of their accounts payable team. They have enabled Copilot for Dynamics 365. Which Copilot capability should they use to help the team automatically match purchase orders, receipts, and invoices?

Accepted Answer

Copilot for vendor invoice automation. Option D is correct because Copilot for vendor invoice automation is specifically designed to streamline the accounts payable process by automatically matching purchase orders, receipts, and invoices using predefined matching rules and AI. This capability reduces manual effort and accelerates invoice processing in Dynamics 365 Finance.

Answer

Copilot for cash flow forecasting

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Copilot for sales order processing

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Copilot for expense report management

Question 9

A company is implementing Dynamics 365 Business Central and wants to use Copilot for generating marketing text for product descriptions. However, the generated text often contains inaccuracies about product specifications. What should the administrator do to improve the accuracy of Copilot-generated content?

Accepted Answer

Provide high-quality, well-structured product data in the system. Copilot in Dynamics 365 Business Central generates marketing text by leveraging existing product data stored in the system. If the product specifications are inaccurate or incomplete, the generated content will reflect those flaws. Providing high-quality, well-structured product data ensures Copilot has accurate source information to work with, directly improving the reliability of its output.

Answer

Disable Copilot for marketing text and rely on manual descriptions

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Change the Copilot language model to a more specialized one

Answer

Regularly review and edit the generated text so Copilot learns from corrections

Question 10

A Dynamics 365 Sales user runs a FetchXML query similar to the exhibit to retrieve accounts. The query returns fewer results than expected. The user expects to see accounts from Seattle with revenue over $1,000,000, but some accounts meeting these criteria are missing. What is the most likely cause?

Accepted Answer

The revenue condition uses 'gt' instead of 'ge', so accounts with exactly $1,000,000 are excluded. Option A is correct because the FetchXML query uses 'gt' (greater than) for the revenue condition, which excludes accounts with revenue exactly $1,000,000. The user expects accounts with revenue over $1,000,000, but 'gt' is strictly greater than, so accounts with revenue equal to $1,000,000 are omitted. Changing the operator to 'ge' (greater than or equal to) would include those accounts, resolving the discrepancy.

Answer

The filter type should be 'or' to include all Seattle accounts regardless of revenue

Answer

The order attribute is incorrect, causing some records to be hidden

Answer

The entity name is misspelled as 'account' instead of 'accounts'