MB-910 Describe Dynamics 365 Field Service Practice Test 7 — 15 Questions

Question 1

Which TWO features are part of Dynamics 365 Field Service? (Choose two.)

Accepted Answer

Work order management. Options A and B are correct. Work order management and resource scheduling are core components. Option C is wrong because Sales management is part of Dynamics 365 Sales. Option D is wrong because Marketing automation is part of Dynamics 365 Marketing. Option E is wrong because Warehouse management is part of Supply Chain Management.

Answer

Sales management

Answer

Marketing automation

Answer

Warehouse management

Question 2

Which THREE capabilities are provided by the Dynamics 365 Field Service mobile app? (Choose three.)

Accepted Answer

View work orders and schedule. Options A, B, and C are correct. The Dynamics 365 Field Service mobile app allows technicians to view work orders, access them offline, and capture customer signatures. Option D is incorrect because real-time inventory management is not a core capability of the mobile app; inventory updates are typically done via the back office. Option E is incorrect because financial forecasting is not a feature of the mobile app; it is part of other Dynamics 365 modules.

Answer

Manage inventory in real-time

Answer

Perform financial forecasting

Question 3

Refer to the exhibit. A work order is created in Dynamics 365 Field Service with the JSON snippet shown. What can be determined about this work order?

Accepted Answer

The work order is scheduled with a specific technician and travel time.. The JSON snippet includes a resource (John Doe), start and end times, and travel time, indicating the work order is scheduled with a specific technician and travel time. Option A is wrong because the work order is already scheduled, not unscheduled. Option B is wrong because the priority is High, not Low. Option D is wrong because the work order summary indicates a replacement, not an installation.

Answer

The work order is unscheduled and requires dispatch.

Answer

The work order has a low priority.

Answer

The work order is for installing a new pump motor.

Question 4

Refer to the exhibit. A Resource Scheduling Optimization rule is configured as shown. Which impact does this rule have on scheduling?

Accepted Answer

Technicians are scheduled to minimize travel time within 30 minutes.. The rule minimizes travel time with a maximum of 30 minutes. Option B is wrong because the rule requires HVAC skills, so technicians without those skills are not eligible. Option C is wrong because the goal is to minimize travel time, not maximize. Option D is wrong because the rule does not specify after-hours.

Answer

Technicians without HVAC skills are still eligible.

Answer

Technicians are scheduled to maximize travel time.

Answer

Scheduling is restricted to after-hours work.

Question 5

Refer to the exhibit. An IoT alert is received in Connected Field Service. Based on the alert properties, what action will automatically occur?

Accepted Answer

No automatic action is taken; the alert requires manual review.. Since WorkOrderAutoCreation is set to false, no work order is automatically created from the IoT alert. Therefore, no automatic action is taken; the alert requires manual review. Option A is incorrect because without a work order, scheduling cannot occur. Option B is incorrect because auto-creation is disabled. Option D is incorrect because auto-resolution is not triggered.

Answer

The device is automatically scheduled for maintenance.

Answer

A work order is automatically created.

Answer

The alert is automatically resolved.

Question 6

A field technician reports that when they attempt to start a Dynamics 365 Field Service mobile app session, they receive an error that their device is not enrolled. Which component is most likely misconfigured?

Accepted Answer

Microsoft Intune device enrollment. Microsoft Intune device enrollment is required for the Dynamics 365 Field Service mobile app to enforce security policies and ensure the device is managed. Option A is wrong because Power Automate flow triggers are used for automation, not device enrollment. Option C is wrong because Microsoft Entra ID conditional access policies control access based on conditions but rely on device compliance from Intune; they do not handle enrollment itself. Option D is wrong because Dynamics 365 Copilot settings are unrelated to device enrollment.

Answer

Power Automate flow trigger

Answer

Microsoft Entra ID conditional access policies

Answer

Dynamics 365 Copilot settings

Question 7

A company uses Dynamics 365 Field Service to manage work orders. They want to automatically suggest parts and labor based on the type of service required. Which feature should they configure?

Accepted Answer

Incident Type configuration. Incident Types in Dynamics 365 Field Service allow you to define default products (parts) and services (labor) that are automatically suggested when a work order is created with that incident type. Option A (Resource Scheduling Optimization) is used for optimizing schedules, not suggesting parts/labor. Option B (Service Task Types) are more granular and are used within incident types to define specific tasks, but they do not directly suggest products and services. Option C (Customer Asset Management) manages equipment records, not default parts/labor. Therefore, Incident Type configuration is the correct feature.

Answer

Resource Scheduling Optimization

Answer

Service Task Types

Answer

Customer Asset management

Question 8

A company uses Dynamics 365 Field Service and wants to ensure that when a work order is created from an IoT alert, the system automatically creates a related case in Dynamics 365 Customer Service. Which approach should they use?

Accepted Answer

Set up Connected Field Service with an IoT alert and a workflow. Connected Field Service allows integration with IoT alerts. When an IoT alert triggers, a workflow or Power Automate flow can be set up to automatically create a case in Dynamics 365 Customer Service. Option A is incorrect because Resource Scheduling Optimization is used for scheduling resources, not for creating cases. Option B is incorrect because the Field Service Mobile app is used by technicians in the field and does not automate case creation from IoT alerts. Option C is incorrect because Dynamics 365 Customer Voice is a survey tool, not used for creating cases from IoT alerts.

Answer

Configure Resource Scheduling Optimization to create a case

Answer

Use Field Service Mobile app to manually create a case

Answer

Enable Dynamics 365 Customer Voice

Question 9

A field service manager wants to view real-time location of technicians on a map to optimize dispatching. Which Dynamics 365 Field Service capability should they enable?

Accepted Answer

Resource Scheduling Optimization with location tracking. Resource Scheduling Optimization with location tracking allows dispatchers to view real-time technician locations on a map, optimizing dispatching. Option A is wrong because Customer Asset management tracks equipment, not technician locations. Option B is wrong because Connected Field Service focuses on IoT and remote monitoring. Option C is wrong because Service Level Agreements define response time targets, not location tracking.

Answer

Customer Asset management

Answer

Connected Field Service

Answer

Service Level Agreements

Question 10

A company uses Dynamics 365 Field Service. They want to allow customers to book appointments online based on available time slots. Which feature should they implement?

Accepted Answer

Customer Portal with scheduling capabilities. The Customer Portal allows customers to self-book appointments using scheduling capabilities. Option A is wrong because Resource Scheduling Optimization is internal scheduling. Option B is wrong because Field Service Mobile is for technicians. Option D is wrong because Copilot is an AI assistant, not a booking portal.

Answer

Resource Scheduling Optimization

Answer

Field Service Mobile app

Answer

Dynamics 365 Copilot

Question 11

A company uses Dynamics 365 Field Service and wants to automatically generate work orders when IoT devices send alerts exceeding a threshold. Which component is essential for this integration?

Accepted Answer

Connected Field Service. Connected Field Service is the essential component because it integrates IoT data from devices and automatically triggers work orders when alerts exceed a threshold. Resource Scheduling Optimization (A) schedules resources but does not handle IoT triggers. Field Service Mobile app (C) is used by technicians to view work orders, not to generate them. Dynamics 365 Customer Voice (D) is for surveys, not IoT integration.

Answer

Resource Scheduling Optimization

Answer

Field Service Mobile app

Answer

Dynamics 365 Customer Voice

Question 12

A company wants to use Dynamics 365 Field Service to track inventory used during service calls and automatically update stock levels. Which feature should they configure?

Accepted Answer

Inventory Management within Field Service. Inventory Management within Field Service tracks inventory usage during service calls and automatically updates stock levels. Option A (Connected Field Service) is for IoT-enabled devices, not inventory tracking. Option B (Customer Asset management) manages customer equipment records, not inventory. Option C (Resource Scheduling Optimization) schedules resources like technicians, not inventory.

Answer

Connected Field Service

Answer

Customer Asset management

Answer

Resource Scheduling Optimization

Question 13

A company uses Dynamics 365 Field Service and wants to implement a solution where customers can receive proactive service based on IoT device data. Which approach should they use?

Accepted Answer

Connected Field Service with IoT alerts. Connected Field Service with IoT alerts enables proactive service by detecting issues via IoT device data before failure occurs. Option B (Resource Scheduling Optimization) optimizes schedules but does not provide proactive service. Option C (Dynamics 365 Customer Voice) is for feedback, not proactive service. Option D (Customer Portal with self-service booking) is reactive as it requires customers to initiate service.

Answer

Resource Scheduling Optimization

Answer

Dynamics 365 Customer Voice

Answer

Customer Portal with self-service booking

Question 14

Which TWO components are part of Dynamics 365 Field Service? (Choose 2)

Accepted Answer

Resource Scheduling Optimization. Options A (Resource Scheduling Optimization) and E (Connected Field Service) are both core components of Dynamics 365 Field Service. Option B (Finance and Operations) is a separate ERP application. Option C (Customer Service Hub) is part of Dynamics 365 Customer Service, not Field Service. Option D (Marketing Insights) belongs to Dynamics 365 Marketing.

Answer

Finance and Operations

Answer

Customer Service Hub

Answer

Marketing Insights

Question 15

Which THREE capabilities are provided by Dynamics 365 Field Service? (Choose 3)

Accepted Answer

Inventory and parts tracking. Options B, C, and E are correct. Work order management, technician scheduling, and inventory tracking are Field Service capabilities. Option A is wrong because marketing campaigns are in Marketing. Option D is wrong because financial accounting is in Finance.

Answer

Marketing campaign automation

Answer

Financial accounting and reporting